Ridiculous VPN / Location triggers
Hard and even unable to use abroad cause of location restrictions, false VPN detection and constant logouts the moment you need the app.
Impossible to confirm transaction without logging into the app, so while abroad I will start using different banks now.
Impossible to confirm transaction without logging into the app, so while abroad I will start using different banks now.
Response from developer
Hello. We apologize for the inconvenience and frustration you've experienced. We're unable to identify you. We'd like to kindly ask you to share your contact details via DM through Facebook, Instagram, or X so that we can get it checked.
can't open the App everytime after update
Waste of time
Why no VPN usage?
So frustrating that you can’t access the app whilst using a VPN, I’ve read the other responses to this and by saying that by not using a VPN it makes the app more secure surely highlights the developers complete lack of understanding of how or what VPN’s do and makes me question the security of the app in general.
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Only few currencies are supported
Nice app, but only few currencies are supported. JPY and SGD are still missing!
Less secure No VPN allowed
Was a great app, working well, now blocks the app if it thinks you have a VPN or even iCloud private relay. Forces you to use open networks if you’re overseas or travelling without any VPN as they feel using a VPN is less secure than an open unprotected network! Seriously - how is a private VPN less secure than an open hotel wifi or foreign country cellular!
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VPN blocked and logs out
So annoying that if my work VPN is on, the app not only does not work, it actually logs you out. Beyond frustrating. VPNs ensure safe internet traffic, it’s so odd for a bank to block usage let alone make your experience worse by logging you out completely. Sort it out, Wio!
Waste of your time! At least don’t waste your money!
Since a couple of weeks, I’ve been trying to verify my identity through the app as a new customer, but the app crashes with a coding error. Support has been contacted and informed since day one, but nobody has contacted me. Most important, the error has NOT been fixed, even with the new update.
The response from the customer support “We’re unable to identify you…” which is a copy and paste to every critical review, is a joke! A joke is also asking you to contact them through social media for support. I wonder how these clowns got a banking license in the first place!
The response from the customer support “We’re unable to identify you…” which is a copy and paste to every critical review, is a joke! A joke is also asking you to contact them through social media for support. I wonder how these clowns got a banking license in the first place!
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Response from developer
Hello. We're sorry to hear about your experience. We'd like to look into this for you, however, we're unable to identify your account using your App Store username. Please send us a private message on any of our social media channels with your registered contact details (email address or mobile number), and we'll be happy to investigate this further and assist you.
Customer support non-existent
They send automated messages telling you to check online, and maybe, if you are lucky, someone responds around 4 hours later. Not good enough when you are dealing with ppl’s savings.
Terrible UI and UX
I don’t know who decided the UI was a good idea. It makes no sense. It’s not intuitive. It’s not like other apps. The entire app needs to be redesigned. And the ads for other features are annoying. I don’t care about the stories at the top. I should be able to dismiss everything in the explore section. Maybe look at Revolut for an example of a good UI. Also it just takes too long for the app to load and animations are not smooth. Terrible engineering.
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NOT Worth a Single Penny!
This bank does NOT deserve you as a customer and certainly it doesn’t deserve your money!
Since a week, I am trying to open an account with Wio as a NEW customer, and every time I’m stuck at the “Verify Identity” step as the app crashes with an “exception” json parser error, clearly a bug in the app’s code.
I’ve installed/uninstalled the app multiple times, I’ve opened a ticket with customer support, provided screenshots and detailed explanation and still, after a week, there is NO update.
So, if new customers, willing to deposit at least a couple of millions in AED, are treated this way, I can imagine the poor and lousy treatment and support current customers might receive, if they have a problem with their money.
Stay AWAY from this bank!
Since a week, I am trying to open an account with Wio as a NEW customer, and every time I’m stuck at the “Verify Identity” step as the app crashes with an “exception” json parser error, clearly a bug in the app’s code.
I’ve installed/uninstalled the app multiple times, I’ve opened a ticket with customer support, provided screenshots and detailed explanation and still, after a week, there is NO update.
So, if new customers, willing to deposit at least a couple of millions in AED, are treated this way, I can imagine the poor and lousy treatment and support current customers might receive, if they have a problem with their money.
Stay AWAY from this bank!
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Don’t use as primary bank
As a wallet it’s fine but taken over a month to get a personal loan…I got a mortgage faster in the uk.
Best bank user interface in UAE
Awesome bank interface, features and trading app
No chat support
Support is very unprofessional
New Account
Excellent service
Actually getting worse!
Where’s your card details?! No one knows. Buried in some menu setting far far away. Is it printed on your card like normal cards.. nope!
All in all money management app
Super easy to navigate. From storing to investing to tracking money, everything can be done here. Highly recommended.
Response from developer
Thank you for your feedback, We're glad you're enjoying our app.
App is getting bloated
Recently the app updates are making the app bloated and difficult to use. Too many ads and pop ups for non relevant features. Inability to use the app with a vpn on or on a call are such silly features with no relevancy to safety. Very short sighted decision that has decreased the usability and simpleness of using the app. Keep is simple wio. Your app was perfect and a breath of fresh air. Don’t make it like other local banking apps full of bloat and poor UX.
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Response from developer
Thank you so much for sharing, your feedback is very valuable to us. We will definitely take these suggestions into consideration.
Why is Wio good ?
Very easy to use and very cool for kids and adults you can customize your own
cards and you can have people send you money and the app can help you invest
cards and you can have people send you money and the app can help you invest
Response from developer
Thank you Salama for your kind words and enjoying our features.
Good app
Easy too use. I would have given it 5 stars if it wasn’t for the amount of updates, far too many too often.
Response from developer
We hear you. We update the app regularly to keep things secure, smooth, and packed with improvements that give you more control. Your feedback genuinely matters, and we’re always working to strike the right balance between innovation and convenience.
Probably the BEST banking app in the world
WIO is a very slick app. Very functionable easy to use.
When things work, they work beautifully
The back office customer service side of things could improve.
When things work, they work beautifully
The back office customer service side of things could improve.