Wio Personal Reviews: Is It Legit?

Name: Wio Personal
Rating: 4.8 (665 reviews)

Wio Personal

WIO BANK P.J.S.C

🌟 Lifestyle

💰 Finance

Customer Experience

Positive experience42.9% of reviews

Neutral3.6% of reviews

Negative experience53.6% of reviews

~ Based on 84 written reviews from the US App Store.

What users say about Wio Personal

Reviews of Wio Personal are mixed: the Finance app is rated 4.8/5 from 665 App Store ratings. What users like most: user-friendly interface, easy setup. Top complaints: frequent app updates causing issues, difficult to find basic information. Summarized from real user reviews.

Positive things

👍User-friendly interface
🚀Easy setup
💡Innovative features
🚀Excellent performance
🚀Cutting-edge banking app

Negative things

🐛Frequent app updates causing issues
🔍Difficult to find basic information
🔍Cluttered and bloated UI
🔍Restricted selling options in investing
🔍Inconsistent cashback rewards
🔍Inability to customize the app
🔍Complicated app navigation

Is Wio Personal Safe?

Wio Personal appears safe based on user ratings. AppsHunter Safety Score for Wio Personal is 95/100.

This assessment is based on 665 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.6% of ratings point to a safe experience

0.5% of ratings suggest some concerns

3.9% of ratings point to a risky experience

~ Based on 665 App Store ratings for Wio Personal.

Is Wio Personal Legit?

Wio Personal appears to be a legitimate app. AppsHunter Legitimacy Score for Wio Personal is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Data Leak reported

Wio creates US accounts with DriveWealth and recently in a cyber attack, all user data were leaked and Wio just sent an email asking us to contact DriveWealth without taking any accountability or providing information on the steps they are taking to prevent this. This is a very casual approach, you should take accountability of this or should not do business. You are talking about us signing agreement to share data with DriveWealth but we never authorised you to leak it - who will take responsibility for it?

MMans19820517

18 days ago

Response from developer

Hello. Thank you for taking the time to share such detailed feedback. We're happy to hear you're enjoying the platform, from the onboarding experience to investing across UAE and US markets. We've also noted your suggestion about the ability to see investments into separate portfolios and will share it with the team for future consideration as we continue to enhance the experience. Thank you for helping us improve.

Horrible banking statement and customer support

The bank can just decide if they want or dont want to let you open an account regardless of any reason. Even if there is no reason to not let me open an account they have decided due to “some internal policies “ they cannot open my account. I called the customer support and he straight up wasnt even interested in my issue and sounded like he is waiting to cut the call. I asked him for the time it will take to whitelist me and he didnt even care and just said u cant make an account and didnt even try anything.

RRJD0410

a month ago

Response from developer

Hello. We apologize for the inconvenience caused. We're unable to identify you. We'd like to kindly ask you to share your contact details via DM through Facebook, Instagram, or X so that we can get this checked.

Ridiculous VPN / Location triggers

Hard and even unable to use abroad cause of location restrictions, false VPN detection and constant logouts the moment you need the app.

Impossible to confirm transaction without logging into the app, so while abroad I will start using different banks now.

AArsOk

2 months ago

Response from developer

Hello. We apologize for the inconvenience and frustration you've experienced. We're unable to identify you. We'd like to kindly ask you to share your contact details via DM through Facebook, Instagram, or X so that we can get it checked.

can't open the App everytime after update

Waste of time

TTrisanYY

2 months ago

It’s a good platform, can be better

Pros:
- Super easy to sign up and get started
- One stop platform to invest in the UAE and USA including ETF
- Platform is fluid and super fast
- Charges are nominal and supports both long term investing and trading
Cons:
- I took 2 stars away for this - you will get one big and messy portfolio across UAE, USA stocks and ETFs. No possibility to segregate them into different portfolios to see how each one is doing. This is basic, when Wio has built a great platform, there is no excuse to cut short on this basic feature.

MMans19820517

3 months ago

Response from developer

Why no VPN usage?

So frustrating that you can’t access the app whilst using a VPN, I’ve read the other responses to this and by saying that by not using a VPN it makes the app more secure surely highlights the developers complete lack of understanding of how or what VPN’s do and makes me question the security of the app in general.

LLynxgod345

3 months ago

Only few currencies are supported

Nice app, but only few currencies are supported. JPY and SGD are still missing!

SSotiris16

3 months ago

Less secure No VPN allowed

Was a great app, working well, now blocks the app if it thinks you have a VPN or even iCloud private relay. Forces you to use open networks if you’re overseas or travelling without any VPN as they feel using a VPN is less secure than an open unprotected network! Seriously - how is a private VPN less secure than an open hotel wifi or foreign country cellular!

EEnjay81

3 months ago

VPN blocked and logs out

So annoying that if my work VPN is on, the app not only does not work, it actually logs you out. Beyond frustrating. VPNs ensure safe internet traffic, it’s so odd for a bank to block usage let alone make your experience worse by logging you out completely. Sort it out, Wio!

Ccjpollard78

3 months ago

Waste of your time! At least don’t waste your money!

Since a couple of weeks, I’ve been trying to verify my identity through the app as a new customer, but the app crashes with a coding error. Support has been contacted and informed since day one, but nobody has contacted me. Most important, the error has NOT been fixed, even with the new update.
The response from the customer support “We’re unable to identify you…” which is a copy and paste to every critical review, is a joke! A joke is also asking you to contact them through social media for support. I wonder how these clowns got a banking license in the first place!

TTheLotusMind

3 months ago

Response from developer

Hello. We're sorry to hear about your experience. We'd like to look into this for you, however, we're unable to identify your account using your App Store username. Please send us a private message on any of our social media channels with your registered contact details (email address or mobile number), and we'll be happy to investigate this further and assist you.

Customer support non-existent

They send automated messages telling you to check online, and maybe, if you are lucky, someone responds around 4 hours later. Not good enough when you are dealing with ppl’s savings.

GGrj61

3 months ago

Terrible UI and UX

I don’t know who decided the UI was a good idea. It makes no sense. It’s not intuitive. It’s not like other apps. The entire app needs to be redesigned. And the ads for other features are annoying. I don’t care about the stories at the top. I should be able to dismiss everything in the explore section. Maybe look at Revolut for an example of a good UI. Also it just takes too long for the app to load and animations are not smooth. Terrible engineering.

IiPhoneUser19473

3 months ago

NOT Worth a Single Penny!

This bank does NOT deserve you as a customer and certainly it doesn’t deserve your money!

Since a week, I am trying to open an account with Wio as a NEW customer, and every time I’m stuck at the “Verify Identity” step as the app crashes with an “exception” json parser error, clearly a bug in the app’s code.
I’ve installed/uninstalled the app multiple times, I’ve opened a ticket with customer support, provided screenshots and detailed explanation and still, after a week, there is NO update.

So, if new customers, willing to deposit at least a couple of millions in AED, are treated this way, I can imagine the poor and lousy treatment and support current customers might receive, if they have a problem with their money.

Stay AWAY from this bank!

TTheLotusMind

4 months ago