Quite useless bunch
They don’t care much about anything, and if they want to address any issue they mostly just get stuck in the pursuit of what level of bureaucracy even own the issue. This company is just a farce.
Messages
For my 4 year with your bank every monetary transaction has been made with a lot of ease , thanks
I no longer receive sms after via my phone number after each transaction thanks
I no longer receive sms after via my phone number after each transaction thanks
Login Issues after Compulsory Update
I am travelling abroad and I tried to log into the HSBC UAE application which I have been using on my iPhone for some years already when I did not get access but a prompt to update. I then went on the App Store, selected the Application and updated it. When trying to login again, I was prompted for my ID / Login name which I inputted then the password which my iPhone has in memory. I could not login as this password was prompted as incorrect. I then logged into the HSBC online banking with the same credentials which worked just fine after an OTP code was sent to me.
Now I am in troubles as this application update brought more problems and serious nuisance whilst I am abroad.
I am not happy at all as in comparison HSBC UK application updates never locked me out like the HSBC UAE application did 🤯🤬
Now I am in troubles as this application update brought more problems and serious nuisance whilst I am abroad.
I am not happy at all as in comparison HSBC UK application updates never locked me out like the HSBC UAE application did 🤯🤬
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Appreciate
Thanks alot
Worst support of any bank. Can’t login to app
I have been a customer of HSBC since 2006 and can say that HSBC has the worst support of all 5 international banks that I have accounts with.
I switched to a newer phone and now can’t login to the HSBC app from my old or new phone and the website. After making several calls and spending tens of minutes on the calls they cannot solve the problem. The support staff tells me he will delink my old phone so I can login with the new one now both phones don’t work including the website login. Then I get told it will take them 5 days to solve the problem which I know as a technology expert will not take them more the 10 minutes to resolve. Now I have no access to my account. All this at the end of the month when I have to make payments.
The worst support from a bank with no sense of urgency to solve customer issues.
I would not recommend HSBC to anyone and I will also switch over to one of the other banks and close my HSBC account.
I switched to a newer phone and now can’t login to the HSBC app from my old or new phone and the website. After making several calls and spending tens of minutes on the calls they cannot solve the problem. The support staff tells me he will delink my old phone so I can login with the new one now both phones don’t work including the website login. Then I get told it will take them 5 days to solve the problem which I know as a technology expert will not take them more the 10 minutes to resolve. Now I have no access to my account. All this at the end of the month when I have to make payments.
The worst support from a bank with no sense of urgency to solve customer issues.
I would not recommend HSBC to anyone and I will also switch over to one of the other banks and close my HSBC account.
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