Not user friendly
When you go to make a credit card payment you should offer three options: 1 minimum amount, 2 currrent balance or 3 last statement balance. My other banks do this and it makes it must quicker. Your app is no helpful!
Banking
Very simple and secure
Works, but needs refinement
The app is basic but works for most everyday needs. Slight refinement on UX is required on simple things.
For example, saved payees don’t display their nicknames, so my own accounts all appear under my full name and are difficult to tell apart without checking the IBAN.
Local banks in the UAE have nailed this type of thing in their apps, why can’t a global bank?!
For example, saved payees don’t display their nicknames, so my own accounts all appear under my full name and are difficult to tell apart without checking the IBAN.
Local banks in the UAE have nailed this type of thing in their apps, why can’t a global bank?!
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Favorite
Need to track regular payments and schedule regular monthly payments
2026 Redesign made the app worse
It is so unfortunate that after having one of the simplest and cleanest interfaces of most Baja in the region, someone inside the product messed up and regressed the usability. The redesigned app launched August 2026 has made the entire app cluttered with marketing banners and popups, unnecessary images of various country landmarks and now makes you take 10 additional steps to actually manage your money. If you are in the product team reading this, please take a hard look at the drawing board and go back to the previous simpler version.
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Mr
Easy to use and fast
Online services
Online services is good ,
But some time it doesn’t work we get Irritated.
But some time it doesn’t work we get Irritated.
Worst bank i ever seen
Good evening recently i open new account i thought its very good bank later when i got my salary and i go for withdrawal cash in atm its show my card is block so i called customer service.customer service is so poor they dont know how to talk with customer.i have balance in my card.its been 1month i cannot withdraw my money they said i have missing proof of address.im just a waiter working in restaurants with less salary i dont have my own house nor i pay my electricity bills and dewa they are asking me for bills electricity bills and all which i cannot provide i asked them 100 times give me other alternative they said they cannot do anything this bank really fail for customer service worst worst and worst bank i ever seen in my 6years of working in dubai .i request everyone not to open this bank account and whoever open already to close this bank account soon.
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Log in
Make the log in with uae pass instead of taking a photo of an ID
Good
Very nice
More secure than pentagon
App not super easy to navigate at first, but once you use it a few times it is very good.
I think the security for signing in and transferring is the best I have seen to date
I think the security for signing in and transferring is the best I have seen to date
Useless !
New App does not have saved payees, have to reload them all individually- will not be using
Rami to the rescue
I was at my wits end with failed face ID because my apple screen is broken so when I phoned and explained my situation to Rami he was very helpful and patient making sure that my Apple wallet is registered and verified pronto plus also helped me open an online account where I could see my balance without having to go to an ATM to do just that…. Might seem small but to me it’s huge help! Thanks again Rami and very impressed with your help yesterday
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Just bad
Bad customer service
Easy to use
The App is easy to use and efficient. It is also very simple to install and run.
The best
The best banking app ever, and also the best bank
HSBC UEA no 1 Int Bank
Simply the best ever.
Disappointed by the Lack of Financial Assistance During Hardship
I am very disappointed with how my request was handled. I reached out to ask if my monthly payments could be reduced or restructured after I lost my job in Dubai due to circumstances beyond my control. I wasn't asking to avoid my responsibility—I genuinely want to pay my obligation and settle my account.
Unfortunately, instead of offering any practical assistance or considering a payment arrangement that matched my current financial situation, my request was declined. Losing my job was not my choice, and I have been doing my best to manage my finances while supporting my family.
I believe banks (like ENBD and DIB) should be willing to work with customers who are making an honest effort to repay their debts, especially during unexpected hardships. A temporary reduction in monthly payments or a restructuring plan would have made it possible for me to continue paying consistently.
I hope the bank will reconsider its approach to customers facing genuine financial difficulties. Compassion and flexibility go a long way in helping loyal customers fulfill their obligations instead of making an already difficult situation even more stressful.
Unfortunately, instead of offering any practical assistance or considering a payment arrangement that matched my current financial situation, my request was declined. Losing my job was not my choice, and I have been doing my best to manage my finances while supporting my family.
I believe banks (like ENBD and DIB) should be willing to work with customers who are making an honest effort to repay their debts, especially during unexpected hardships. A temporary reduction in monthly payments or a restructuring plan would have made it possible for me to continue paying consistently.
I hope the bank will reconsider its approach to customers facing genuine financial difficulties. Compassion and flexibility go a long way in helping loyal customers fulfill their obligations instead of making an already difficult situation even more stressful.
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Too much security bs
No other bank is as tough to use as hsbc
Quite useless bunch
They don’t care much about anything, and if they want to address any issue they mostly just get stuck in the pursuit of what level of bureaucracy even own the issue. This company is just a farce.
