Quite useless bunch
They don’t care much about anything, and if they want to address any issue they mostly just get stuck in the pursuit of what level of bureaucracy even own the issue. This company is just a farce.
Messages
For my 4 year with your bank every monetary transaction has been made with a lot of ease , thanks
I no longer receive sms after via my phone number after each transaction thanks
I no longer receive sms after via my phone number after each transaction thanks
Login Issues after Compulsory Update
I am travelling abroad and I tried to log into the HSBC UAE application which I have been using on my iPhone for some years already when I did not get access but a prompt to update. I then went on the App Store, selected the Application and updated it. When trying to login again, I was prompted for my ID / Login name which I inputted then the password which my iPhone has in memory. I could not login as this password was prompted as incorrect. I then logged into the HSBC online banking with the same credentials which worked just fine after an OTP code was sent to me.
Now I am in troubles as this application update brought more problems and serious nuisance whilst I am abroad.
I am not happy at all as in comparison HSBC UK application updates never locked me out like the HSBC UAE application did 🤯🤬
Now I am in troubles as this application update brought more problems and serious nuisance whilst I am abroad.
I am not happy at all as in comparison HSBC UK application updates never locked me out like the HSBC UAE application did 🤯🤬
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Appreciate
Thanks alot
Worst support of any bank. Can’t login to app
I have been a customer of HSBC since 2006 and can say that HSBC has the worst support of all 5 international banks that I have accounts with.
I switched to a newer phone and now can’t login to the HSBC app from my old or new phone and the website. After making several calls and spending tens of minutes on the calls they cannot solve the problem. The support staff tells me he will delink my old phone so I can login with the new one now both phones don’t work including the website login. Then I get told it will take them 5 days to solve the problem which I know as a technology expert will not take them more the 10 minutes to resolve. Now I have no access to my account. All this at the end of the month when I have to make payments.
The worst support from a bank with no sense of urgency to solve customer issues.
I would not recommend HSBC to anyone and I will also switch over to one of the other banks and close my HSBC account.
I switched to a newer phone and now can’t login to the HSBC app from my old or new phone and the website. After making several calls and spending tens of minutes on the calls they cannot solve the problem. The support staff tells me he will delink my old phone so I can login with the new one now both phones don’t work including the website login. Then I get told it will take them 5 days to solve the problem which I know as a technology expert will not take them more the 10 minutes to resolve. Now I have no access to my account. All this at the end of the month when I have to make payments.
The worst support from a bank with no sense of urgency to solve customer issues.
I would not recommend HSBC to anyone and I will also switch over to one of the other banks and close my HSBC account.
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app蠢得要死
更新之后突然把语言由英语切换成了阿拉伯语，汇丰你不会真以为阿联酋人人都会阿拉伯语吧？有点常识没有？？您该不会不知道阿联酋通用语言是英语只有20%的人用阿拉伯语吧？
切换之后害的我误点了重新输入密码然后对着完全不认识的阿拉伯文不小心把密码输入锁了，解锁还需要再网站重制还要打电话跟客服联系，真的绝了。
切换之后害的我误点了重新输入密码然后对着完全不认识的阿拉伯文不小心把密码输入锁了，解锁还需要再网站重制还要打电话跟客服联系，真的绝了。
Decent overall, clunky edge cases
Account overviews and transfers are decent, and the recent addition of proper HSBC Rewards is extremely welcome.
Annoying edge case is activation: copy-paste is explicitly disabled for username and password, and it clears the fields when switching between apps. This effectively nerfs generated passwords, which makes UX and security notably weaker.
Could be better with some of the backend services - opening a term deposit doesn’t show the re-investment vs withdrawal forcing a call to the bank to withdraw, and it doesn’t show pending transactions immediately, despite the push notifications being instant. Minor annoyances in an otherwise solid service.
Annoying edge case is activation: copy-paste is explicitly disabled for username and password, and it clears the fields when switching between apps. This effectively nerfs generated passwords, which makes UX and security notably weaker.
Could be better with some of the backend services - opening a term deposit doesn’t show the re-investment vs withdrawal forcing a call to the bank to withdraw, and it doesn’t show pending transactions immediately, despite the push notifications being instant. Minor annoyances in an otherwise solid service.
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Logs you out randomly
Logs you out randomly so you have to enter all you details all over again and set up FaceID again. Then now the app also doesn’t accept automatic password fill in from Apple. Furthermore, when you stay typing password but lift the app to multitask mode to look up your long password, all the characters you’ve entered in the app disappear.
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Activation code doesn’t work
Activation code doesn’t work. Poor customer service for International account holder.
Poor service
App got automatically logged out while in UK. Cant get an activation code. Customer care is useless. Waste of money calling them Internationally.
Functionality Needs Improving
The app is really great, honestly, but it would be good if you increased functionality eg cardless ATM withdrawals, QR code for payment processing and money receipt etc. also simplify statement ordering etc
Worst banking app ever
Always glitching. Can’t have my UAE app and my Jersey app on the same phone. Can’t link all my international accounts due to a glitch. Home Address is wrong - have to visit a branch. Joint account but my wife has no access to services via the app.
Currency selection
Can’t change currency of the beneficiary, for example transferring to uk the currency is GBP can’t make it USD
Relive 1999
The app is like a time travel in usage, functions and look&feel.
Solid App
Decent app especially for international transfers
换汇利率太不合理，太黑了
换汇利率太高了
Worse banking experience
It’s one of the worst banking experiences i have in UAE. Very poor customer service and very good at charging fines
Useless
Bank does nothing g to protect from fraud relationship managers absolutely useless. Can’t close my investment accounts for over a year. Nothing works like in a civilised place. Avoid!
Terrible
Terrible app. Tells you there are messages constantly, when there aren’t. Also the app does very little. Used the chat function on the app, useless, the guy I was put through didn’t understand English, and would just repeat the same statement, which was irrelevant to my query.
Well developed
Very easy to use , dependable and quite efficient in its updates
