Don’t like the new system
Title says it all
Hire a top tier app developer
Woolies first forces us to get rid of the loyalty cards and move to this app when it’s not fully ready to roll out. The shopping experience has been a nightmare so far. Refund a mystery. I received an email stating my case is closed however no news about my refund. I’m not even going to start about the vouchers (total scam) You can learn a thing or few from Checker’s 60/60 online shopping experience.
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Unreliable app and poor pricing online specifically
The app is unreliable and 8/10 times has a “oops…something went wrong” message. This is ridiculous. Also…why are items MORE expensive than in store - this makes no sense! Generally, your competitors offer “online only” specials but you penalise online orders - not how things work international either. Sort out your tech and your online sales team!
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Fair
Keeps logging me out so I can’t see my vouchers when at the checkout.
Not cool.
Not cool.
Incredible lack of functionality
Impossible to obtain the loyalty card because “Something went wrong” despite multiple re-installs. Search algorithms are laughable and return any and all results that contain mere snippets of the letters in your search, so basically junk. Who did this and why?
Changes
There used to be a reasonable flow of vouchers for things I actually purchase with some to use them. Now it’s continual fashion vouchers and the occasional food voucher with short use period and misleading end date
Gavin Varejes
A impossible to get the app to work. I’ve had Woolies staff trying to get it working. Left an R11 000 trolley in the store and went to Checkers because they couldn’t work my discount out.
White screen on signin
App signed me out and now when i want to sign in again i just get a white screen
Good app but customer service/support needs help
Please add a chat function with drivers order was cancelled because driver couldn’t get in.
Blank white page
Can’t even get to the login screen. Goes to blank white page. Issues still not resolved.
Great, but needs help
Certain things like having through credit card management, functionality, and accessibility in viewing and exporting ability for Cash management especially for high-end black car users is sincerely lacking although great efforts on the app overall
Food great! Service not as good as Checkers.
I am a regular user of the delivery service for both. I use Woolies because I love their food, but the app is simply not as seamless as Checkers. I have also had more items left out of my order. My recommendation is to change the refund process to make it more transparent, and to improve the overall ease of use of the app, like add a “shop my regulars” like Checkers.
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Response from developer
Hi there. Thank you for your honest and constructive feedback. 🤗
Slow and non-responsive
I’m quite surprised but the rating on this app. It’s slow, most likely web views being rendered in an app container / not native which can’t be felt by how long it takes to load, the navigation, etc. You folks are leaving large amounts of money on the table as the 60/60 and PnP apps are much better to use so I buy there instead, and I’m sure there are thousands of other users who do the same. I rather drive to the store than use this app as often because it’s so frustrating to use and has a poor UX.
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Rewards Program
New program is socking poor and offers no real value. Think I will return shopping at Checkers
White screen of death
App is just unusable and I see I’m not the only person. If you look to digitise your services at least have a functioning app. When going to log in or sign in you are met with a white screen that never loads anything and gives 0 feedback. No point in trying to redownload or clear cache because that won’t work. Horrid app. And they tell you to contact an email when there’s an issue but that email is never replying to you
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Response from developer
Hi there. We're sorry about the frustrating experience. Please share your sign-in email address, cell phone number and details about the issue, including any errors, with appfeedback@woolworths.co.za. Our team will look into the issue.
Sign in …….
Cannot access my account via the app. One day it works the next it don’t……
White screen of death
App is just unusable and I see I’m not the only person. If you look to digitise your services at least have a functioning app. When going to log in or sign in you are met with a white screen that never loads anything and gives 0 feedback. No point in trying to redownload or clear cache because that won’t work. Horrid app
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Blank white page
Can’t even get to the login screen. Goes to blank white page.
No support
Impossible to get through to support; still haven’t been able to activate my account
App doesn’t work
I haven’t been able to buy on the app in over a year I intermittently attempt to use the app but it either keeps logging me out as I add to the basket or it gives an error unfortunately something has gone wrong please try again later when I go to check out. It’s incredibly infuriating. You must be losing so many sales. I have deleted app updated app and even changed phones. Nothing fixes it.
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