UNHAPPY
I tried using a picture to search option and ended up getting way too ridiculously frustrated with the apps function to even find out if it was available. Then, when I reached out to them about an issue..no response. Now I see a charge for this month when I have already cancelled my service! So, in summation,
User friendliness: terrible
Customer service: awful.
I wish my experience had been different because I utilize research apps and information on a daily basis so I’m hoping in the future it might change and become a useful tool with effective communication.
User friendliness: terrible
Customer service: awful.
I wish my experience had been different because I utilize research apps and information on a daily basis so I’m hoping in the future it might change and become a useful tool with effective communication.
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Response from developer
Hi there, Oh no! We're happy to help out with any frustrations you've had using WorthPoint. Please feel free to contact us at support@WorthPoint.com.
WORTHLESS! !
I thought I was getting a free seven day subscription, yet I was charged!! not only that, I tried to have the app identify several pieces of jewelry, which are pretty common and Google lens picked up with no problems and 100% accuracy. The WorthPoint app didn’t pick up a single one. DO NOT SPEND YOUR MONEY ON THIS WORTHLESS APP!!!!
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Subscription Fraud
Paid to upgrade my subscription and they took my money but did not upgrade my account. 🤬
Purchase pending over a week, still no service.
Signed up through the App Store, no service and cannot request a refund until it finishes pending someday. Five days later nothing..
The content is great - the app is not
Once upon a time this app was great, It has the Resources in the data base. Unfortunately, they upgraded it. Now it will never remember me once I just move screens, even if I set up biometrics. When you the try to log in the first try says you’ve tried too many times, then you are locked out until you can get them to unlock it. You will be paid full service customer and the app will tell you to upgrade to see the full scope of the item and the prices. When you log in it blocks you as if they hold the Kroger to Fort Knox , then I could not copy and paste as I could in the past . Last defaults seem counter intuitive. I wish this high cost would go into making it accessible to paid members. I have no problem using the free version with limited intel , but once you pay, you can’t even get into the app. Frustrating! I miss the app I enjoyed so much.
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Response from developer
That sounds super frustrating. There should be some alleviation to the issues now. Of not, please don't hesitate to contact us at support@WorthPoint.com for assistance and feedback. Thanks!
SCAM
Signed up for $400…. Nothing every time i try to use the app its says i need to upgrade… apple has billed me….. try to sign up again, just spins forever…… call customer service… they are “busy” leave message. No response . Call again… leave message… nothing… looks like a scam app
Please fire the app development team. Start over entirely.
I can’t believe I pay for this service. Every update somehow introduces a new wave of bugs and glitches that never should’ve made it past testing. The app is anything but user-friendly—I constantly find myself fighting the search engine just to get basic information, because it’s so poorly optimized and incapable of handling even simple queries.
At this point, WorthPoint feels like one of the laziest, most uninspired companies out there. There’s no way anyone involved is genuinely proud of this product. It’s only a matter of time before someone with real coding, development, and product sense creates a proper alternative—because there’s no way WorthPoint can sustain itself like this.
If I could give a negative rating, I would.
At this point, WorthPoint feels like one of the laziest, most uninspired companies out there. There’s no way anyone involved is genuinely proud of this product. It’s only a matter of time before someone with real coding, development, and product sense creates a proper alternative—because there’s no way WorthPoint can sustain itself like this.
If I could give a negative rating, I would.
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Response from developer
Hi there, we are sorry that you're having issues with the app. We are currently experiencing some challenges and will have them resolved soon. As an alternative, users can use the web version in the meantime. We appreciate your business and review. Please feel free to contact us at support@worthpoint.com if you have any additional questions.
Worthpoint
Worthless app! If it worked it would be amazing but not worth the$$$$$
I love this product
This product has come a long way. I had quit using this several years ago when all the problems and negative reviews and it seems as if the problems have been fixed and it works well! Ty WorthPoint!
Too expensive too little value
This app charges too much and offers nothing in comparison
Update Has Ruined App Experience
After the latest software update, I now have to login every single time I navigate away from the app. Even with the biometric login, the new loading screen/sequence takes forever and has ruined what was previously a very convenient workflow. Also, opening fanfare makes my phone think a video/audio is playing so whatever I’m listening to (podcast/music) is interrupted. And this happens EVERY SINGLE TIME I go to the app after looking at something else.
Whoever added these “features” clearly does not understand how WP subscribers use the app and what made the substantial fee worthwhile. Now getting the info I need at the pace I need it isn’t any more efficient than trial and error Google searches - and those are free.
The category menus/breakdowns are atrocious and completely useless.
Whoever added these “features” clearly does not understand how WP subscribers use the app and what made the substantial fee worthwhile. Now getting the info I need at the pace I need it isn’t any more efficient than trial and error Google searches - and those are free.
The category menus/breakdowns are atrocious and completely useless.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@worthpoint.com. Thank you.
Terrible
For what you pay, the search engine should not be this bad.
Slow app
App introduction takes way too long before login page. Please change this back.
Can’t add items to my own vault
I’ve just started using the app but that’s a big problem right from the start. The button is there, prominently but pressing it does nothing. Nothing inspires confidence your expensive items will be handled properly like basic malfunctions (sarcasm)
Case-sensitive email!?!?
In what universe is email logged as case-sensitive? If two exact email addresses (less a first capital letter in one) verify a password reset, they should both work at the login stage.
Please update
This needs updated
Had potential
It’s okay but they need to update the ability to take pictures and find the item . It’s not accurate . The subscription is also extremely expensive . Considering this app is literally just a paid version of eBay’s search .
Useless and expensive
This app is actually useless and expensive and it’s more work than any other Google goggles or eBay camera search. This doesn’t even have a camera search. It’s insane that they charge this much money for this app and customer service is horrible.
Sorting is stuck on High-Low
Sorting is stuck on High-Low. Can you please fix this bug?
If I can give this app as zero, I would
I paid $41 and I was unable to get a refund based on the fact that I was unable to login. It would continuously kick me out not let me reset my password. Unacceptable. Waste of money don’t even bother.
