Very disappointed
I have been registered with different health insurers providers in the UK and this year we decided to go with WPA. They were recommended by our agent as the best current provider in the UK. I agreed with WPA to exclude any previous conditions, also recommended by our agent. I now have a condition that I have found out via a blood test that I ordered privately. WPA asked me to see one of their GPs to get a referral which I did. Apparently, as one of the symptoms have existed before the insurance started, they have rejected my claim. The symptom is tiredness, and after visiting the NHS this can be due to many factors including vowel cancer. The NHS is doing a full screening on me as a result. So WPA decide based on one symptom that my condition existed before I claimed. A condition that by the way I have not been diagnosed for, as further tests are needed. I am paying almost £200 a month for this insurance and they reject my claim for a very debatable reason. I feel disgusted and and extremely disappointed. I have never had an issue before with Vitality or BUPA. I do not recommend WPA to anyone. In my experience they only want to take your money and avoid treating you.
Show more
PPedroLima47
Impossible to login
Doesn’t matter how many times I reset password, get security codes, login to main site, authentication on this app always fails. Poor
WIWPA Impatient
Poorly implemented app
User profile allows you to set your GP details, but every time you book a go appointment through the app you have to complete the details manually.
GP appointment slots are all in grey, which normal UI convention makes you think they’re unavailable, also slots are light great with white writing which is terrible from an accessibility perspective, which makes it even worse when you consider it’s a medical app
GP appointment slots are all in grey, which normal UI convention makes you think they’re unavailable, also slots are light great with white writing which is terrible from an accessibility perspective, which makes it even worse when you consider it’s a medical app
Show more
RRobAmour
Poorly written and painful to use
Given most correspondence is PDF why do you make it so painful to view PDFs? Why can’t we view them in app? So many glitches and painful steps to do anything. Trying to book a consultant appointment with a consultant with a common name - multiple choices and no way of know which is the right one.
Ddhs88657aa1
Simple to use
Simple app to use with some really useful functions
MMark16642022
