Impossible to login
Doesn’t matter how many times I reset password, get security codes, login to main site, authentication on this app always fails. Poor
Poorly implemented app
User profile allows you to set your GP details, but every time you book a go appointment through the app you have to complete the details manually.
GP appointment slots are all in grey, which normal UI convention makes you think they’re unavailable, also slots are light great with white writing which is terrible from an accessibility perspective, which makes it even worse when you consider it’s a medical app
GP appointment slots are all in grey, which normal UI convention makes you think they’re unavailable, also slots are light great with white writing which is terrible from an accessibility perspective, which makes it even worse when you consider it’s a medical app
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Poorly written and painful to use
Given most correspondence is PDF why do you make it so painful to view PDFs? Why can’t we view them in app? So many glitches and painful steps to do anything. Trying to book a consultant appointment with a consultant with a common name - multiple choices and no way of know which is the right one.
Simple to use
Simple app to use with some really useful functions
A useless and confusing App.
Impossible to use for wife on same policy as there are 2 policy numbers.
Disjointed and disconnected in every way.
The entire WPA system, including the app itself, is just a front end for all the random third party bottom of the barrel services that WPA employ. From HealthHero GP (the system that provides referrals into thin air with no possible method of providing continuity of care) to Ascenti physio, of which the app simply doesn’t work (waited 7 days to get my exercise PDF whilst injured lol) to being sent random links like Doctify with no instructions whatsoever for what to do next. The entire WPA ecosystem is cheapest of the cheap, poor quality and disjointed - everything is a 3 to 5 day wait for a response, the 7pm closing time for WhatsApp chat is actually hours earlier - in fact usually next day response. Just be warned, stick with AXA or Bupa if healthcare is important. WPA is for when saving a few quid a month on your healthcare matters.
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Bug in current release
Doesn’t allow one to book for one’s children for health hero Gp, as the app says the child doesn’t have an email address but there is nowhere to add this in the app!!
App failure
App thinks I’m offline when every other app on my phone is happily offline. Can’t get past that
a great tool for girl bosses on the go!!
The WPA Healthcare app makes managing healthcare cover so easy and stress-free. It’s clear, intuitive, and everything is right where you need it, from submitting claims to checking benefits and tracking progress. I love how quickly claims are processed, and the notifications keep me up to date without any hassle.
As someone with a busy schedule, having all my healthcare info in one place saves me so much time. The app feels modern, reliable, and built with real users in mind. Highly recommend to anyone who values efficiency and great service!
As someone with a busy schedule, having all my healthcare info in one place saves me so much time. The app feels modern, reliable, and built with real users in mind. Highly recommend to anyone who values efficiency and great service!
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Handy
Nice and easy to use simple to navigate
Great app and so easy to use
I love the WPA health app. It’s so easy to use and I can access my policy documents, make claims and book a GP appointment so easily.
So easy
Great to see remaining benefits and setup/make claims online. Cash plan payments follow within a few days!!
Very useful and easy to use1
I have used this many times when making claims on my health insurance, and it’s very easy to use and clear on how to use.
Superb
10/10 for ease on my claims
Excellent
This app is straight forward to use with my claims being submitted in moments!
Amazing
Easy to use and best health insurance app out there
Excellent
Really easy to use
Super easy
Made a cash plan claim, was really easy to follow and upload documents required.
Easy to use
The app is simple to use and makes the claiming process easy
Great
So easy to use and great for speedy cash claims
