WSFS NEEDS TO HIRE COMPETENT IT PEOPLE,
I'm tired of having things which previously worked just fine taken away or replaced by things they force on us.
Since this "NEW" update in late August the WSFS App is HORRIBLE! It can only be used in portrait mode on iPad!
I can no longer use a PIN to log in. I must type all my information and on the IPad and because the keyboard covers the "Continue" button, I have to move the keyboard to hit "Continue".
Today, I received an error EVERY time I tried to use the app so I had to use the WSFS Website and this required a "Security Code" which took many minutes to receive and a few times too late to sign in!
PLEASE, GET NEW CODERS/PROGRAMMERS.
TRY LOCAL HIGH SCHOOL KIDS AS I'M SURE THEY CAN DO A BETTER JOB THAN THE PEOPLE THERE NOW.
THE CODERS'/PROGRAMMERS' SUPERVISOR SHOULD BE FIRED FOR LETTING THIS UPDATE HAPPEN!
W"SFS" NO LONGER "STANDS FOR SERVICE".
Since this "NEW" update in late August the WSFS App is HORRIBLE! It can only be used in portrait mode on iPad!
I can no longer use a PIN to log in. I must type all my information and on the IPad and because the keyboard covers the "Continue" button, I have to move the keyboard to hit "Continue".
Today, I received an error EVERY time I tried to use the app so I had to use the WSFS Website and this required a "Security Code" which took many minutes to receive and a few times too late to sign in!
PLEASE, GET NEW CODERS/PROGRAMMERS.
TRY LOCAL HIGH SCHOOL KIDS AS I'M SURE THEY CAN DO A BETTER JOB THAN THE PEOPLE THERE NOW.
THE CODERS'/PROGRAMMERS' SUPERVISOR SHOULD BE FIRED FOR LETTING THIS UPDATE HAPPEN!
W"SFS" NO LONGER "STANDS FOR SERVICE".
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iPad use went away
Before this update the app was great. I could use it on my iPhone or iPad. They removed the iPad functionality and it can only be used vertically:(
Update sucks
Whoever green lite this update needs to be fired.
Last update was awful
The big update to the app they made recently is horrible. So much more difficult to navigate and also just freezes all the time and gives errors
New version harder to use
First off the Apple Review process defaults to a five star review and many people do not notice it. So many of the five stars are actually complaints. Don’t be fooled by the 4.8 rating. As for the app, please bring back the previous version. This version seems like a change for the sake of change. Why can’t I see all my accounts on one page? All the previous functions are still there but in different locations. It is much more cumbersome to use from a user perspective.
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iPad Landscape Mode
The new app is a huge improvement over previous versions, but the iPad app needs to be fixed so it works in landscape mode.
Like the Old App Better
After they updated their app my account was messed up. Same with my husband’s. I used to get alerts anytime either of us used our debit cards, now I don’t and can’t get alerts for his card. You can do more on the website the customer service woman told me. I thought I was on the website while using the iPad, but apparently not! It automatically uses the app version. Which is not good!! I was in safari too. I gave up trying to fix it. Apparently my husband had to opt back into text messages when he already did that. They just changed things on us that we didn’t want or don’t like! The one thing that is good is it shows the percentages of where your money is spent. Kinda like that. But I’m just gonna use the website if possible!! Ugh! Very frustrating and annoying!! Can’t leave well enough alone!!
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The old version was better
It used to be easy to do a small transfer between accounts that I could accomplish in a couple key strokes now it’s got 15 questions that you have to answer. It was much simpler before. Yes there are more options, but there should be an option for just a straight up transfer to happen right now without having to answer every single question.
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Transfers?
The newest update hides the transfer funds option behind multiple menu options. That's a step backwards in my opinion. Please go back to a dedicated menu icon.
They destroyed the App
The app is useless to me. It tells me I have no transactions for my credit card. I was told to use the online banking to see my transactions. The only way I can see them online is to select to pay my credit card. When I asked when it would be upgraded or repaired, I was told there was no plan to make any changes.
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Latest Update Sept 2026
New update is horrible. The user experience was much better in the previous version. Not even able to see total credit card charge or pay card without being taken to an external website. Much less user friendly then before.
Outdated & Not User Friendly
This app is terrible for mobile banking. It crashes out during simple operations frequently. I can never see the transaction history on my credit card. The card payment method just recently updated to the archaic format and method used on the desktop server. Plus when I want to redeem credit card rewards they put me through this whole process where I need to enter my account and routing numbers just to get my cash back. This apps awful, I have accounts with other banks and can say comparatively WSFS is way behind. Thinking of closing my account with them all together.
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Downgrade
You went from a beautiful native app to a clunky web app. Looks and feels like garbage.
Silly update
So now, you must use the app in portrait mode. No more landscape mode on my iPad. Please get some professional programmers over there.
New version harder to use
Please bring back the previous version. This seems like a change for the sake of change. Why can’t I see all my accounts on one page? All the previous functions are still there but in different locations. It is much more cumbersome to use from a user perspective.
New updated app
It’s horrible. Bring back the old app.
Why change a good thing
Had this app for 10 years no issues ever. Point blank. Then they update it and I can hardly ever log in. Constant issues and bugs. Stop changing things thinking it’s better. It’s not it sucks.
Too Many Challenges
I’m sure it’s a good app when it works consistently. Unfortunately I had too many hiccups with mine. I have multiple bank apps that work well but WSFS is not one of them. I had gone so far as to close my account due to my dissatisfaction. I did tell bank personnel that I may try again next year.
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If you don't like the Aug 2026 update…
This isn't the place to let them know! I doubt they even bother to read these reviews.
I have found that if you use the WSFSBANK.COM website and look for "Secure Messaging" you can get a message to them which will get read and a reply sent back to you. This feature may be on the app, but I haven't found it (yet).
If enough people complain about features lost (no longer able to use a PIN, works only in portrait mode on iPad, etc) MAYBE they will get these lost features, and other problems you may have, corrected.
I'm tired of having things which previously worked just fine taken away or replaced by things they force on us.
I have found that if you use the WSFSBANK.COM website and look for "Secure Messaging" you can get a message to them which will get read and a reply sent back to you. This feature may be on the app, but I haven't found it (yet).
If enough people complain about features lost (no longer able to use a PIN, works only in portrait mode on iPad, etc) MAYBE they will get these lost features, and other problems you may have, corrected.
I'm tired of having things which previously worked just fine taken away or replaced by things they force on us.
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Says password is wrong
New version says password is wrong! Can logon via safari with same user and password so app has a problem
PLEASE FIX
PLEASE FIX
