Downgrade
You went from a beautiful native app to a clunky web app. Looks and feels like garbage.
Silly update
So now, you must use the app in portrait mode. No more landscape mode on my iPad. Please get some professional programmers over there.
New version harder to use
Please bring back the previous version. This seems like a change for the sake of change. Why can’t I see all my accounts on one page? All the previous functions are still there but in different locations. It is much more cumbersome to use from a user perspective.
New updated app
It’s horrible. Bring back the old app.
Why change a good thing
Had this app for 10 years no issues ever. Point blank. Then they update it and I can hardly ever log in. Constant issues and bugs. Stop changing things thinking it’s better. It’s not it sucks.
Too Many Challenges
I’m sure it’s a good app when it works consistently. Unfortunately I had too many hiccups with mine. I have multiple bank apps that work well but WSFS is not one of them. I had gone so far as to close my account due to my dissatisfaction. I did tell bank personnel that I may try again next year.
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If you don't like the Aug 2026 update…
This isn't the place to let them know! I doubt they even bother to read these reviews.
I have found that if you use the WSFSBANK.COM website and look for "Secure Messaging" you can get a message to them which will get read and a reply sent back to you. This feature may be on the app, but I haven't found it (yet).
If enough people complain about features lost (no longer able to use a PIN, works only in portrait mode on iPad, etc) MAYBE they will get these lost features, and other problems you may have, corrected.
I'm tired of having things which previously worked just fine taken away or replaced by things they force on us.
I have found that if you use the WSFSBANK.COM website and look for "Secure Messaging" you can get a message to them which will get read and a reply sent back to you. This feature may be on the app, but I haven't found it (yet).
If enough people complain about features lost (no longer able to use a PIN, works only in portrait mode on iPad, etc) MAYBE they will get these lost features, and other problems you may have, corrected.
I'm tired of having things which previously worked just fine taken away or replaced by things they force on us.
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Says password is wrong
New version says password is wrong! Can logon via safari with same user and password so app has a problem
PLEASE FIX
PLEASE FIX
Embarrassingly Bad
After teasing a major overhaul/update, this is what you put out? Looks like a middle-school coding project gone wrong. Freezes. Won’t re-size to landscape when using an iPad. Does not show real-time balances or changes when bills are paid. Just stunningly amateurish for a financial institution. Look at any other banking app and take some notes.
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Recent Update
While the recent update looks nice , it can be confusing. You ended up making me spend a few minutes figuring out how to make a payment to my WSFS credit card. It was definitely easier before. When selecting that option in the app, please add a “button “ to make a payment right there so I do t have to try to remember how to do it each month.
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FINALLY REDESIGNED!
This app was begging for an upgrade for many years, and it finally looks modern. Well done!!
One minor improvement I am hoping for is dark mode. Otherwise I love the new design and my HELOC line finally shows up with a pay option making it actually look different from other accounts. Previously, I simply had to transfer $$ and hope for payment marked complete but now it makes WAY more sense.
One minor improvement I am hoping for is dark mode. Otherwise I love the new design and my HELOC line finally shows up with a pay option making it actually look different from other accounts. Previously, I simply had to transfer $$ and hope for payment marked complete but now it makes WAY more sense.
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Now junk
Just downloaded new app and you took a great app and totally ruined it.
You removed the passcode feature and now I have to use my username and password every time. Then it sends a code as well. I know I know security. But your developers made a great app bad.
You removed the passcode feature and now I have to use my username and password every time. Then it sends a code as well. I know I know security. But your developers made a great app bad.
Removed account numbers
This app works for the needed functions but I’m so frustrated they used to show the last 4 digits of my accounts and now it just says checking—- well I have multiple checking accounts and now I can’t see which one is which. Very frustrating. It also requires password for any function which is annoying but I guess many needed.
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Love this bank!
Love this bank, always very friendly and helpful
Customer Service
I just recently switched to WSFS for my checking account and I have to say I am pleasantly surprised at the level of customer service they provide. I’ve had to call Lynn several times and every time I’ve called the representative has been friendly, helpful, and a pleasure to deal with!
GREAT BANK
Use the ocean view branch, always happy experience. a really user friendly bank
Depositing a check
Much faster this time with new changes. Thanks
Banco
Excelente banco
The new changes are HORRIBLE.
The old app/website was extremely easy to download my activity to a CSV file, but the new changes didn't have a "clean, easy" way to find that option.
I had to call customer support to help me and it took 5 steps to get to where the old format got me in 2 steps.
I don't know why these changes are supposed to be improvements if it takes me more steps and time to do what I need to do!
I had to call customer support to help me and it took 5 steps to get to where the old format got me in 2 steps.
I don't know why these changes are supposed to be improvements if it takes me more steps and time to do what I need to do!
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So many issues
This app continually has issues and it’s frustrating