Can’t Pay Mortgage
I used to be able to pay my mortgage via the app. The app has completely changed and no longer allows me to. I called customer support and apparently it’s a known bug. You would think a banking app would thoroughly test the feature where people pay or transfer funds. Huge miss.
Bank app
Keeps logging off with error issues, times out
A+
Excellent bank
bill pay is ng
the new bill pay app is hard to use
easy to mess up payments
hard to find future payments thst are scheduled
old app was much better
easy to mess up payments
hard to find future payments thst are scheduled
old app was much better
Not working
The app has not worked for weeks. I can log in via facial recognition, successfully complete the “prove your human” test and then receive error. 99999
A very serious problem when I need to pay bills while traveling.
A very serious problem when I need to pay bills while traveling.
App
I love the app but, it will not let me go into my account. Please fix it.
Superb app
The ease of use of this application is excellent.
To navigate through there, menus and choices in your account is child’s play
Washington trust has done an exceptional job of website development and should be proud of their work
To navigate through there, menus and choices in your account is child’s play
Washington trust has done an exceptional job of website development and should be proud of their work
Friendly staff
It always a pleasure going into the East Greenwich branch, everyone knows my name and is willing to help me whatever I need
Error
payment history errors
Mobile Check deposit is awful
The guidelines on making a mobile deposit are not clear or consistent. They appear different then what the app instructs, this leads to deposits being rejected. The app needs to be a lot clearer on what the guidelines are.
Mobile Deposit stopped working
Overall decent app, but disappointed mobile deposit stopped working. It now tells me to rotate my device even though it’s already rotated and just gets stuck there.
Unable to do mobile check deposit
When I try to deposit a check it tells me to rotate my device and freezes into a blurry screen.
Mobile check deposit camera not functional
I love the ease of navigation but this app can be buggy when it comes to mobile deposit. A recent update in app caused the camera to be unable to focus on the check.
I'm so dependent on the mobile deposit feature that I may consider switching banks solely on this inconvenience. Not the first time this issue has happened with wtc.
I'm so dependent on the mobile deposit feature that I may consider switching banks solely on this inconvenience. Not the first time this issue has happened with wtc.
Show more
10/5/22 mobile deposit not working
I’m on the most up to date IOS and app version and twice this week I’ve tried to mobile deposit and when it gets to the point of taking a photo of the check, the screen blurs and says rotate phone to continue which I am doing with the screen rotation lock turned off so it can rotate freely. Still nothing and no way to bypass it. Very frustrating and now my checks are dated for the wrong day & I have to drive to the bank and physically deposit it.
Otherwise a great app overall and makes banking as simple as possible!
Otherwise a great app overall and makes banking as simple as possible!
Show more
Every time it pings me about back of cheque.
That’s a pain in the butt…
Terrible
It worked fine for awhile but I now have not been able to log in for months on my phone.
Would it be at all possible to fix this massive bug? Do you have enough resources to make Washington systems compatible with mobile apps in general? I called the bank and they said this is a system wide problem. They said Washington Trust mobile banking is notoriously incompatible with apps of any kind making viewing my balance on my phone impossible to view either through this app a 3rd party app, or even on the web browser on my phone.
It’s frustrating.
Would it be at all possible to fix this massive bug? Do you have enough resources to make Washington systems compatible with mobile apps in general? I called the bank and they said this is a system wide problem. They said Washington Trust mobile banking is notoriously incompatible with apps of any kind making viewing my balance on my phone impossible to view either through this app a 3rd party app, or even on the web browser on my phone.
It’s frustrating.
Show more
gogo
could be updated a little more but overall good
I Love Washington Trust’s Mobile Banking App!
So easy to use and convenient! How did we ever survive without this?
No more calling to get transaction histories and balance. No more running to the bank to transfer money, deposit a check etc.
Thank you for making my life a bit easier!
No more calling to get transaction histories and balance. No more running to the bank to transfer money, deposit a check etc.
Thank you for making my life a bit easier!
Statements
There is always an error when trying to print mortgage/HELOC statements which destroys the point of an online app as I still have to go to a physical location to get them.
Jpd
I love my branch, wooo whooo rumford
