Isn’t consistent
I’ve been using the device for a condo I own and it’s now been three years that I’ve had Wynd Sentry. The last two months or so have been plagued with glitches on accurate reports. Instead of “updated now” or at least a few minutes ago, it’s been “updated two days ago”, not exactly helpful or reliable. Customer support takes days to reply now, and their suggestion is “give us your login and password”, which is sketchy. Told them just that and they replied several days later that it’s now fixed.
It is not.
I’m paying for no service, and that is ridiculous.
It is not.
I’m paying for no service, and that is ridiculous.
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Love this product
This product has worked for me every time. I had someone be dishonest and tell me they were cooking bacon and that caused the device to go off. The next day after they checked out, we discovered they had burned up a frying pan by accidentally leaving the stove eye on, and that had smoked up the property for over an hour. By me contacting the guest, they were able to go inside and resolve the situation before it got worse.
So this device not only alerts you of recreational smoking, but also fire hazards. It also alerts you when the incident clears up which is very helpful.
For us, the device has never went off due to regular cooking but it will alert you if something is about to be or is on fire, such as a stove eye being left on and burning up a pan.
So this device not only alerts you of recreational smoking, but also fire hazards. It also alerts you when the incident clears up which is very helpful.
For us, the device has never went off due to regular cooking but it will alert you if something is about to be or is on fire, such as a stove eye being left on and burning up a pan.
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Great for tenants too
I purchased this smoke/noise detector to prove to my landlord that cannabis smoke was entering my apartment. She had been, and still is denying there was smoking going on. Since sending her daily records of smoke entering my suite the incidents have diminished. The landlord still hasn’t stopped tenants from smoking, it’s still going on, that’s how talented she is. I know have all the proof I need to win in court.
My landlord just sent me notice construction is starting next week, I sent her notice that I would use any and all Wynd records of excessive noise in court.
Great product! It gives tenants power too.
My landlord just sent me notice construction is starting next week, I sent her notice that I would use any and all Wynd records of excessive noise in court.
Great product! It gives tenants power too.
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Rental Property Must Have!
We absolutely love this device.
It serves many needs from guest comfort and safety to security. Wynd Sentry alerts via text messages and email which lets us know quickly if there is an issue at the property.
The smoke alerts alone are worth the price of the unit and monitoring as it can distinguish between smoke coming from cooking, tobacco, vaping or marijuana.
I can’t say enough about the value of the Wynd Sentry system.
It serves many needs from guest comfort and safety to security. Wynd Sentry alerts via text messages and email which lets us know quickly if there is an issue at the property.
The smoke alerts alone are worth the price of the unit and monitoring as it can distinguish between smoke coming from cooking, tobacco, vaping or marijuana.
I can’t say enough about the value of the Wynd Sentry system.
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Works great but it takes effort to mount and set up..
I really like my Sentries it allows me to monitor my rental property when ever I’m out of town.
It does take some work and patience to ensure that the USB connector seats properly in the unit when it’s wall mounted. Sometimes the USB connector doesn’t align well and it has to be adjusted.
I also noticed that my units have to connect to the 2.4Ghz IOT network of my mesh router network to work and be set up properly. It for some reason wouldn’t connect to the 5Ghz network that I run.
Once I got it connected via the USB cable and on my 2.4Ghz network it’s really been great to use. I plan to use them in other rental properties in the future.
It does take some work and patience to ensure that the USB connector seats properly in the unit when it’s wall mounted. Sometimes the USB connector doesn’t align well and it has to be adjusted.
I also noticed that my units have to connect to the 2.4Ghz IOT network of my mesh router network to work and be set up properly. It for some reason wouldn’t connect to the 5Ghz network that I run.
Once I got it connected via the USB cable and on my 2.4Ghz network it’s really been great to use. I plan to use them in other rental properties in the future.
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Buyer Beware
I purchased four Wynd Sentry devices in November 2023 for use in our Airbnb unit. My complaint is mainly around my attempt to return the devices within the warranty period for a full refund per the warranty terms when I wasn't able to get the devices connected and functional. The devices were returned and I received delivery confirmation that the devices were received. However, I have still not received a refund and it is over two months later. Most of my follow up attempts have been ignored. The same thing happened when I originally was trying to return the devices, my messages were ignored and then I finally got a response on how to return them. The customer service is horrific and I feel like I have been scammed out of $600 ($150 per unit). My original sales rep has been completely absent after he made the sale in November, not responding to anything. This company seems to have a "collect the money and then ignore the customer until they go away" attitude or strategy. In addition, the setup of the devices was extremely complicated and didn't end up working. I was setting these up on the weekend and there was no customer support available to help. I spent 2-3 hours attempting to set up the devices but was never able to get them to work and I am a tech-savvy person. Also, I found out once I received the devices that they are not supposed to be set up outside, yet one of the devices we purchased was going on our outside covered patio which the sales rep happily sold to us. I can't believe that he didn't know the devices aren't supposed to be used outdoors. Overall, the experience with Wynd has been horrible, so I felt compelled to let others know so you don't fall into the same trap and lose your money. I still to date have not received the refund and I have not received a response to my last four follow up messages to Wynd, and can only assume at this point that I'm out $600.
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SMS
Can’t set up sms alerts, app just tells me the phone number is invalid even though the country code is set.
Tried to get support but they never wrote back.
Tried to get support but they never wrote back.
Response from developer
Apologies for the inconvenience you faced with setting up SMS alerts and the lack of timely support. For assistance resolving any issues, please reach out to our support team at vipsentry@hellowynd.com. We're here to help ensure a smooth experience for you. Thank you for bringing this to our attention.
Super accurate for monitoring my STR
Absolutely love the Wynd Sentry! As a Tahoe rental owner, this little device has been a game-changer. It's uncanny how accurate it is – I've already nipped a few pot-smoking incidents in the bud (pun intended!). 🍃✖️ The app? A breeze to use. And a huge shoutout to Karen from customer support – she was a gem when I had some questions. Highly recommend!
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Surprisingly useful!
I have their product since their first launch early this year and had some trouble getting it connected but Karen from customer service was super helpful and troubleshoot with me until it was fixed. Since then, they released a few software updates and it has been very stable for me. I really like that the device can tell when a guest smoking vs cooking and notify me right away. Makes enforcing on non smoking in my property a lot easier.
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A Game-Changer for Short-term Rental Property Owners
I found myself in a situation similar to "Skye" – an Airbnb owner facing ongoing issues with guests smoking in my property. After reading this case study, I was convinced that the WYND Sentry could be the answer to my problems, and it truly has been a game-changer.
Before Sentry, I struggled with the damage and odor caused by smoking guests, leading to higher cleaning costs and negative reviews that impacted my host rating. Like Skye, my claims with Airbnb were often denied due to a lack of evidence. The WYND Sentry has completely turned this around.
The Sentry's dual smoke and noise detection capabilities are unparalleled in the market. It provides peace of mind that goes beyond traditional smoke detectors, allowing me to actively monitor my property remotely. What's more, the incident reports have been invaluable in providing hard evidence of smoking incidents to Airbnb. This tangible proof has not only led to approved claims but also mitigated future smoking incidents, as guests are now aware that their actions are being monitored.
The simplicity of installation and ease of use has also been a huge plus. The user-friendly dashboard allows for seamless tracking of incidents, and the alerts are prompt and accurate.
Finally, one of the most compelling aspects of the WYND Sentry is its affordability. Compared to enterprise-level solutions, it's a cost-effective choice that doesn't compromise on functionality or reliability.
Since using Sentry, like Skye, my Airbnb property has achieved Superhost status. I truly believe this wouldn't have been possible without the reassurance and monitoring capabilities provided by Sentry. I am planning to invest in more units for other areas in my property.
If you're a property owner or manager in the short-term rental industry dealing with similar issues, I highly recommend WYND Sentry. It's a worthwhile investment that can significantly enhance your property management, reduce unnecessary costs, and ultimately improve your guests' experience.
Before Sentry, I struggled with the damage and odor caused by smoking guests, leading to higher cleaning costs and negative reviews that impacted my host rating. Like Skye, my claims with Airbnb were often denied due to a lack of evidence. The WYND Sentry has completely turned this around.
The Sentry's dual smoke and noise detection capabilities are unparalleled in the market. It provides peace of mind that goes beyond traditional smoke detectors, allowing me to actively monitor my property remotely. What's more, the incident reports have been invaluable in providing hard evidence of smoking incidents to Airbnb. This tangible proof has not only led to approved claims but also mitigated future smoking incidents, as guests are now aware that their actions are being monitored.
The simplicity of installation and ease of use has also been a huge plus. The user-friendly dashboard allows for seamless tracking of incidents, and the alerts are prompt and accurate.
Finally, one of the most compelling aspects of the WYND Sentry is its affordability. Compared to enterprise-level solutions, it's a cost-effective choice that doesn't compromise on functionality or reliability.
Since using Sentry, like Skye, my Airbnb property has achieved Superhost status. I truly believe this wouldn't have been possible without the reassurance and monitoring capabilities provided by Sentry. I am planning to invest in more units for other areas in my property.
If you're a property owner or manager in the short-term rental industry dealing with similar issues, I highly recommend WYND Sentry. It's a worthwhile investment that can significantly enhance your property management, reduce unnecessary costs, and ultimately improve your guests' experience.
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Product improved greatly!
The product has improved significantly and is extremely useful. In the beginning product was buggy disconnection etc. Now everything is good. ☺️. My property is well protected. No more smoking damages.
Terrible customer service; won’t return my $
I had all kinds of problems trying to install my Sentry device. No way to speak to anyone I’m customer service to get help; email responses are nonsensical and didn’t address my questions. Finally returned the device but have not received a refund and now customer service no longer responds to emails. No other way to contact them. I’m out $180 and have no device.
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Response from developer
We are sorry for the difficulties you encountered with installing your Sentry device and the lack of support on our end. Your experience doesn't meet our standards, and we're truly sorry for any inconvenience caused. For prompt assistance and resolution, please reach out to our support team at vipsentry@hellowynd.com. We're committed to addressing your concerns and ensuring a positive outcome. Thank you for bringing this to our attention.
Password
After multiple failed attempts in resetting my password. I have given up with no help from sentry. No one answers the phone and no one emails you back.
Response from developer
We apologize for the frustration you experienced with resetting your password and the lack of timely support. Your feedback is valuable to us, and we're committed to improving our services. If you require further assistance, please reach out to our support team at vipsentry@hellowynd.com. We're here to help and ensure your concerns are addressed promptly. Thank you for bringing this to our attention.
