10/10
great place! food,service,location,rooms everything was great. we had a blast!
Awesome time!
Our trip was good. This is our 3rd time coming. Food was pretty good. Especially steak house and sushi. Martin at the swim up bar was amazing! Gilberto and Gustavo were great too!
Would like to see more activities but overall we were very happy!
Would like to see more activities but overall we were very happy!
So unhappy
Dirty rooms. Smell of mildew throughout entire hotel. Management(Daniel) suggest a free bed on the beach due to dirty room instead of compensation. Awful experience. Will not ever return to this hotel. Food was not good either.
Hotel review
Very good service very good food very good time
Not good
Worst all inclusive I’ve ever stayed at. My most enjoyable moment was when I drove off their property
Pool area Wyndham Resort
Paola, aerobic, exercise instructor, amazing with such positive attitude and a very motivating personality. Thank you for welcoming us with a warm welcome. We are in our 70s and we received a very warm welcome by her. Thank you Paola.
Room 2202
Room 2202
Food
It’s just as easy to make good food than it is to make bad food
María
Cancun
It was great!
All the staff are knowledgeable, anxious to please & upbeat. Good food & variety to choose from. Orderly & well-maintained resort hotel. A really great place to spend a vacation! My wife & I & friends enjoyed it! ❗️👍
This place
It’s wonderful you can just relax and do nothing. Or there’s all kinds of activities. Thank you so much.
The cherry on the top
Over all it was ok but it could have been a disaster had it not been for the La Vista and Gill the most important part of their 3 star rating he was fantastic and I’m happy we spent our vacation there
Thanks Gill you keep rocking that attitude and awesome service
Thanks Gill you keep rocking that attitude and awesome service
Topu
37:50 pm ream a orovep
Welcome party
We just got here and already the service is next to none. Manuel greeted us, brought us drinks and explained everything to us to prepare us for the week. Ten star service.
Sick All Weekend
My wife and I got sick after the first night eating at the resort. We were miserable the rest of the weekend
The concierge doesn’t accept request for dinner reservations before the day of dinner. Therefore we missed out on 2 night to eat dinner. Very inconvenient.
The bar staff and check in desk staff were extremely nice. But the buffet cooks and the room service staff were rude. They acted like we were not welcome there. I did not appreciate their demeanor.
I will never return to this resort. It was old. Sub par. And not very customer friendly.
The concierge doesn’t accept request for dinner reservations before the day of dinner. Therefore we missed out on 2 night to eat dinner. Very inconvenient.
The bar staff and check in desk staff were extremely nice. But the buffet cooks and the room service staff were rude. They acted like we were not welcome there. I did not appreciate their demeanor.
I will never return to this resort. It was old. Sub par. And not very customer friendly.
Show more
Great place
Great place to stay, close location, nice beach, very clean room, excellent wi-fi, very good quality food around the clock, very friendly animation team, and every person work here has nice smily face with willing to help or offer service before you ask
Servicio Excelente
Me encanto mi estadía y el servicio en General, es un excelente hotel todo incluido, nos sentimos más que satisfechos. Gracias a todo su personal por la atención que me brindaron ami y mi familia y claro que regresare a Cancún y regresare al mismo Hotel🙏❤️
OK
THEY DO NOT CLEAN THE ROOMS DAILY THATS NOT ACCEPTABLE.,THE HALLWAYS ARE NOT BEING CLEAN EITHER.,WATER ON THE ELEVATOR AND HALLWAYS ARE DANGEROUS FOR PEOPLE THEY MIGHT GET HURT, FOOD IS AVERAGE ON THE BUFFETS,SOME OF THE RESTAURANTS HAD GOOD FOOD, I REALLY LIKE THE DA VINCI ITALIAN FOOD., IT HAD GOOD VIBE PN THE FIRST POOL ALWAYS SOMETHING GIING ON THAT WAS GOOD, OCEAN ITS RIGHT THERE YOU DON’T HAVE TO WALK FAR…
Show more
All around great vacation
This place was great can’t wait to bring the family back! Food was amazing! We really enjoyed the restaurant on the beach along with the beach front pool bar. Very family friendly.
Overall alright
Pros: majority of friendly staff , pina colada restaurant staff and food was amazing. We tried all but best was Pina colada restaurant for breakfast and dinner. Reservations preferred but they accommodate walk in if light guest. Coffee shop was perk. Evening at beach the lighting set was beautiful. Lots of opportunities to encounter turtle laying egg, sunrise pictures and romantic dinner at the beach
Cons- when u call from international to confirm your trip- bad customer service . Room was not ready so we were given what was available but they messed up my room from ocean view to Lagoon. Some issue with the travel agency and hotel communication. I called both and neither could fix it. Concierge were over all good except one person she was very rude but could be coz it was end of the day. Worst buffet but good when you have kids I guess. We ate once but immediately we went to each at pina colada later that night. Snack area had limited sitting due to which I was not able to order myself and I had to wait for the waiter but they were super busy so I was asked to come later. I didn’t mind standing and eating but that was not an option. Be aware during check in , the lady keep saying no this is not time share and use a different word but at end it was and ask you to buy. I had to decline several time until I had to be rude so she could just let us have our room key. 2 hours of waste of time on that conversation to buy timeshare.
Cons- when u call from international to confirm your trip- bad customer service . Room was not ready so we were given what was available but they messed up my room from ocean view to Lagoon. Some issue with the travel agency and hotel communication. I called both and neither could fix it. Concierge were over all good except one person she was very rude but could be coz it was end of the day. Worst buffet but good when you have kids I guess. We ate once but immediately we went to each at pina colada later that night. Snack area had limited sitting due to which I was not able to order myself and I had to wait for the waiter but they were super busy so I was asked to come later. I didn’t mind standing and eating but that was not an option. Be aware during check in , the lady keep saying no this is not time share and use a different word but at end it was and ask you to buy. I had to decline several time until I had to be rude so she could just let us have our room key. 2 hours of waste of time on that conversation to buy timeshare.
Show more
Beauitful
Perfect place to stay and relax
