Xero Expenses User Reviews

Name: Xero Expenses
Rating: 4.8 (914 reviews)

Xero Expenses

Xero Ltd

💼 Business

💰 Finance

What users say

Summarized from real user reviews of Xero Expenses. Based on 914 reviews and a 4.8/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Business app.

Positive things

🤖Impressive OCR capabilities
📊Great for allocating expenses to projects and clients

Negative things

🐛Frequent glitches and crashes
🔍Lack of OCR functionality
📱Inconsistent experience between mobile and web versions
💰Expensive subscription tiers

Top reviews

Most Recent Highest Rated Lowest Rated

Where is the OCR?

Enabled the OCR option in my Xero account but receipt fields are not automatically read and entered into the record to save time on the go. Otherwise, the app is convenient to Xero users.

alatown

3 years ago

It’s reading stuff I can’t see with my eyes

I’m scanning the oldest most faded receipts and it seems to somehow know what they say. Just started with Xero and am very impressed.

Kym Jackson

3 years ago

keeps glitching

Every time I try to upload a picture of a receipt, the system glitches and doesn’t allow me to upload it.

Lovindahove

3 years ago

Will not work

I can’t even get it to open, let alone see if it will work.

VanityFare

4 years ago

Response from developer

Well that's not right at all and I'm sorry to see this is the case!! I'm not sure what's happening when you try to launch the app - if you could come via your browser to our support team with more detail they can take a look at what's going on > https://central.xero.com/services/auth/sso/Xero/?startURL=/s/contact-support Thanks. -OG

Great for allocating expenses to projects and clients

We tried quickbooks, freshbooks, and several others, and Xero is the first software/application that helps us easily track and split our expenses so we can bill them accurately to projects and clients

24TC

5 years ago

Too Many clicks & too little AI

This app is a major disappointment compared to the competition. It reads your receipt but it does not recognize the credit card you’re using. It also does not remember the expense type that you used for the spender last time. Finally it takes about six clicks to enter one single receipt. That is way too many

Basic biker

5 years ago

No way to track mileage

There is no way to put a period on the mileage tracker so you cannot submit a mileage request that is less than a dollar. Oof.

Anon-scot

5 years ago

This app is lacking obvious and crucial features

This app is stupidly only for letting employees record expenses they put on their personal card. If there were one additional menu allowing them to record expenses used on the company card it would actually be very useful.

Yeahoner

7 years ago

Response from developer

Hi, thank you for your review. We recognize that many businesses provide company credit cards to their employees for spending and are working to make this available soon.

Expensive and buggy

This product should be free until all the bugs have been worked out of it and the major features have been integrated . It is ridiculous that I have to pay for the top-tier subscription in order you to use this half-baked product. Very disappointing and arrogance

Aaron Greenberg

7 years ago

Response from developer

Hi Aaron, thanks for your feedback. If you have specific features you'd like to see added or improved feel free to mention them here or if you'd prefer, you can reach out to Xero Support. We're always eager to hear what we can do to improve.

Just wow

This app does it all. Amazing

Baubrey91

7 years ago

Response from developer

Thanks for the feedback! Glad you're enjoying the app!

Can only use on most expensive tier

$60 per month in order to record receipts? Silly!

10acious

7 years ago

Response from developer

Hi, thanks for your feedback. We hope you're enjoying the other great features included in the 'Established' plan and will keep this feedback in mind for the future.

Useless for Expenses with Credit Cards

Xero really missed the boat on this one. Cannot assign an expense to a credit card!?!? What’s worse is you can do this in their app. Hopefully the low ratings on this app will cause them to wake up. They’re also famous for ignoring their feature requests on uservoice as well as delivering them half baked.

openh2o

8 years ago

Response from developer

Thanks for taking the time to leave feedback. Support for credit card purchases is on our roadmap for this year. We agree that this is a critical feature and hope to make it available as soon as possible.

Not there yet

Still needs ability to itemize receipts into multiple accounts like web version

MWMNewYork

8 years ago

Doesn’t sync online.

Nothing I’ve done online shows up in the expense app. Therefore I am not able to attach receipts to the expenses I have entered online. This was not the case before splitting apps. For the record nothing I do online now shows up in either app.

Whit4ben

8 years ago

No suppler name !!

This is really stupid how can i but the suppler name? Not any suppler name just a map where we spend the money !!!

Also I tried with many invoices its not can read them all !

Another about the payment I already made it why I need to open it agin from my computer to do another payments record ! And make another step ! I want to do it in one place one time

Alrowaili

8 years ago

Does not work

App has been wrecking havoc on our team’s reimbursement process. Expenses tracked in the mobile app do not show up in the desktop app (draft or final submission), and vice versa.

We’re seeing these issues across the board. The original Xero app worked fine for our entire team prior to the switch.

kellidochstader