Network speed intentionally throttled
I hope you can resolve the network lag issue; otherwise, I will switch to another ISP. The same plan used to work fine, but now it's extremely laggy with very high ping. I'm speechless and very disappointed with XOX.
And always cannot send the contast us in app, always call our fill in the blank, even we already done, you need to click again and again, then some time it work, but majorly is failed to send the feedback.
And always cannot send the contast us in app, always call our fill in the blank, even we already done, you need to click again and again, then some time it work, but majorly is failed to send the feedback.
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topup
hi , i already topup RM30 from acc A to my xox acc today in the morning but still i didnt receive that amount to my acc , after that i topup RM10 to my acc for the sec time from acc B and yet i still didnt receive any of that money to my acc , please improve this , i want my money to be refund or transfer to my xox acc ASAP. this is not my first time handling this ,before this i receive my money late , about 1 hour after topup but im glad it is working but this time it is not…
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Terrible app
Last year my account was forced to quit from signed in mode. And I tried several times to sign up ended up with asking me to remove the old profile and start new, and then I keep repeating getting otp and keep signing up again and again, I don’t know why the app is so weird. Once I chose to start new the web version will removed too..?! Until now I’m not able to log on to my XOX app. This is SO TERRIBLE!!!! FIX IT!!! (No magic word is used in this comment!!)
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extremely slow and always no service out of the blue
This app used to not have any problem with me for years till this year it decided to make a lot of problems. the app is extremely slow to load and it doesn't even let me top up. sometimes the data always state no service even at the place I always go. this is so frustrating ! please fix it.
Worse app in app store, I don’t even know how it was approved by Apple.
I think in all my time using a smartphone, this is the worse app ever created and highly likely the worse app present in the app store. Please stop improving, the more you do, the worse it gets. We just want very simple and basic functions that can allow us to do very simple things like buying data plan. You guys obviously cannot handle much more complex functions, please stop trying.
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Useless app
I hate it. Can’t check my prepaid balance. Can’t see the validity of my prepaid account. What is this app for really?
Cannot verify mobile number
Totally cannot use mydigital id to verifying mobile number
Poor services and no support
After 4–5 years of using this service and paying $30 every year to avoid being barred, my line was still barred right after I topped up and bought a data plan. It has been a week with zero updates and no response to any of my emails. Truly disappointing experience.
Too Frequent asking for an Update
I don't know how many times already they asked to update the apps. In 1 year, how many times that we needed to updated our apps? It makes it more difficult when we trying to use the apps, they asked to update the apps first.
Many bug!!!
View account bug view account bug why cannot see my another contact number a lot of bug this app hopefully can fix the bug asap!
Still not fixing the page suddenly when up when trying to make payment.
This issue has been long overdue, you guys still not fixing when the app suddenly when up when we were trying to make payments or something to do when using or keyboard. The screen/app just when up and leave with the blank space and we cant do nothing about it. please fix this issue ASAP
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Not about the app itself but overall of using Onexox. Killing prices for subscriptions, yet you offer some little amount of data or services and not to add the sudden so called "maintenance(s)" causing inability of connection for hours for some users. Please give any notice whatsoever in advance because sudden problems like this even if only some region is affected, cause a lot. Pretty sure im not the only person experiencing these, but a whole lot more. YOU KNOW WHAT? THEY DONT EVEN CARE NO CUSTOMER SERVICE REPLIES AT ALL
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App
This app is terrible. Every time I want to get into the app to make my monthly payment, the app log me off automatically so I’ll have to sign in again. But when I try to sign in, I key in the correct phone number to get the OTP but they just won’t send me the OTP even though there’s absolutely nothing wrong with my internet line. So I ended up not being able to sign in and to make my payment. Because it’s so tiring to even try to make a simple payment, I end up forgetting to “try again”. Then they blacklist me because my payment is always late.
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Purchased voucher rewards and added favourite line missing
1) Purchased a WAWA18 with promotion of RM15, it used to appear in the “reward” section after selecting phone number from drop downlist. But this time, after clicking the “reward”, no phone number can be selected. Please fix the bug!
2) Added favourite number cannot be found. Previously it used to appear in “manage line”, however, recently nothing respond after clicking “manage line” nothing appear. Unable for me to manage my mum line.
Please fix all the bugsss!! Not user friendly at all, app is not stable and with above issues.
2) Added favourite number cannot be found. Previously it used to appear in “manage line”, however, recently nothing respond after clicking “manage line” nothing appear. Unable for me to manage my mum line.
Please fix all the bugsss!! Not user friendly at all, app is not stable and with above issues.
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Cannot change email address on profile page
The worst thing on a extremely simple thing: We are not allowed to change our email address on profile page! What if we want to change email address????! That’s right, we have only one option, contact them thru email form! What I got from their reply, they need a lot, when I say a lot it mean a lot verification identify you are the owner! Sigh…making simple thing to complicated!
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Payment & sharing data problem!
So many issue with the app. Firstly, it’s so hard to make payment, when selecting all the options needed, suddenly the screen app setting move up, displaying blank screen, and cannot select the option buttons to finalise payment. Same goes to sharing data. I have 299GB data unused, but when I want to do the sharing to other XOX plan, that problem happen again, the option buttons below the screen suddenly went up and cannot select the final confirmation button 😢 you are neglecting our right to make use of our own data efficiently without waste of money. Such a waste of money to pay monthly. PLEASE FIX THE APP BUGSSSS OMG COME ON.
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Disgusting nonexistent customer support
Do not purchase anything from these lazy scammers
Cannot Register Esim
Cannot proceed with esim registration, dont know why
Don’t work
Fix your app keep saying wrong otp..
Always stuck at error page.
Please do add some button or at lease X for error page. I have to power off phone everytime to get out of the screen. (Currently using Iphone 13)
