Great but also lots of issues
- "forgot password" email takes forever or just never sends
- a child can't be booked in to two "rooms" at once, which makes it difficult for oshc, where the "rooms" are actually just morning vs after school sessions
- often get phone calls from Xplor asking for feedback but the feedback is never taken on board
- often randomly won't let an educator sign in (in cases where it's definitely not because of forgotten passwords/typos), need to delete app and re-download
- a child can't be booked in to two "rooms" at once, which makes it difficult for oshc, where the "rooms" are actually just morning vs after school sessions
- often get phone calls from Xplor asking for feedback but the feedback is never taken on board
- often randomly won't let an educator sign in (in cases where it's definitely not because of forgotten passwords/typos), need to delete app and re-download
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Glitch with accident reports and can’t open drafts once saved to sign.
Glitch with accident reports and can’t open drafts once saved to sign. Can’t delete accident reports either once done.
Rubbish
This app is never working properly.
Playground
Really enjoying using playground. A few things that could be updated to be more user friendly but so far so good
Pin software
Continual error that pin is incorrect and once it is reset, the same problems reoccurs the next day.
Delegate options
Love the app but it doesn’t have delegates option in case if uploaded twice or want to delete a post
Unable to save, inaccurate view count
Since the upgrade, besides UI looking more fancy. However, it was very hard for educators to update posts - on behalf of our 55 educators, I am pleading for the developers to solve the following problems: 1. It doesn’t allow enough time for editing after appx 1 min if not less (as an educator, we need to write proper contents including analysis, choose different outcomes in ‘Feamework’, choose photos/ videos to be uploaded and more) by the time it’s completed, when we click ‘save’, the system just freezes. 2. The ‘Framework’ section has too many drop down lists which wasn’t user friendly and wasn’t efficient for the end user, we have to expand the sections one by one and by the time we managed to choose the appropriate content, time lapse again! 3. The ‘View’ count wasn’t consistent in different level of interface: on the page when we can see ‘All Posts’ it shows 4, but when we click into the actual post it shows 5.
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THE WORST APP EVER!!
Who on earth actually controls this app? It has so many issues, bugs, glitches.
From my posts saving on someone else’s account, posts not saving, its slow!!!
This new update you lot have just done on your website has made it worse, none of my posts are saving. There has also been issues with food, sleeps and nappy changes being logged but the parents still didnt see them.
My opinion, childcare centres should consider using something that will actually work!!
This app is so time consuming and I have often found myself spending more time on an Ipad then engaging with the children.
Fix your app.
From my posts saving on someone else’s account, posts not saving, its slow!!!
This new update you lot have just done on your website has made it worse, none of my posts are saving. There has also been issues with food, sleeps and nappy changes being logged but the parents still didnt see them.
My opinion, childcare centres should consider using something that will actually work!!
This app is so time consuming and I have often found myself spending more time on an Ipad then engaging with the children.
Fix your app.
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Glitchy, unpleasant to use
The app constantly logs you out and tells you your password is wrong. You cannot save drafts and when you try to do an observation for a previous day you have to search individually for each child to tag because it will only show the children signed in on the day you are using the app. Notifications never come through properly and you miss out on important communication from families. This app needs some serious work, I could continue to list all of the things that make life harder about this app.
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Average
Lots of glitches!
New users don’t have Sign Up options in the App
Just downloaded the app, but there’s no option to sign up.
Easy to use
It makes everything easy to see and check such as rest time check and nappy change.
There’s one thing I’d like to mention though, which is about recording meal time. That’s great that we can record multiple children at the same time for progressive morning tea / afternoon tea. However it’s just hard to see who’s already eaten / recorded when I choose multiple children at progressive meal time for different amount. I hope it’s something can be changed. Thank you.
There’s one thing I’d like to mention though, which is about recording meal time. That’s great that we can record multiple children at the same time for progressive morning tea / afternoon tea. However it’s just hard to see who’s already eaten / recorded when I choose multiple children at progressive meal time for different amount. I hope it’s something can be changed. Thank you.
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Outdated
This outdated system does not make life easy.
A company who is meant to support customer users but who say they are to busy sending quick video shorts that do not help.
It is like buying a burger from McDonald's...messy in the box and nothing like the way it was presented on the menu board.
If I was to paint a picture this was made by individuals who are behind the times and not by those in industry. A complete disconnect with app users and even bigger disconnect with communication between desktop browser and app. Blah
A company who is meant to support customer users but who say they are to busy sending quick video shorts that do not help.
It is like buying a burger from McDonald's...messy in the box and nothing like the way it was presented on the menu board.
If I was to paint a picture this was made by individuals who are behind the times and not by those in industry. A complete disconnect with app users and even bigger disconnect with communication between desktop browser and app. Blah
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Lagging sometimes but great app
We used to use quickkids as our service’s platform but we changed into this a while ago. Cool app but it lags a lot.
Ridiculous
Cannot log in despite credentials being correct, can log in through safari and on laptop. App says credentials wrong, reset password, surprise surprise, no reset password link. Try to report fault with app, ‘oops that page no longer exists’. I cannot do my job properly because these developers cannot create a functional app
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Fail to login
It doesn’t allow me to log in. Keeps showing the message of wrong password, but I can normally use it on computer
Wrong password
Allows me to log in on the website but not through the app. Tells me that I’ve got the wrong password. Reset my password for it to still tell me that my password is wrong.
Terrible app, not OSHC friendly
We changed from Qikkids last year.
The bad: when you have many kids at the same time arriving you have to sign them in one by one, you can’t choose multiple children at the same time. This makes supervision very hard because the one person signing the kids spends more time looking at the app.
Sometimes (pretty often) the app keeps buffering and we can’t sign in or sign out or do roll calls.
We have children from 4 different schools, they’re all in different “rooms” in the app, we need to enter the password every time se go to sign in/out a child from different schools. For example if we take two children from different schools to an extra curricular activity the educator needs to type the password twice. Again more time looking at the device, less supervision.
For observations is pretty good.
I’m sure it works better in a long daycare, def not made for OSHC. Any OSHC group I’m in they’re not happy with it. I hope the developers can do something about it.
The bad: when you have many kids at the same time arriving you have to sign them in one by one, you can’t choose multiple children at the same time. This makes supervision very hard because the one person signing the kids spends more time looking at the app.
Sometimes (pretty often) the app keeps buffering and we can’t sign in or sign out or do roll calls.
We have children from 4 different schools, they’re all in different “rooms” in the app, we need to enter the password every time se go to sign in/out a child from different schools. For example if we take two children from different schools to an extra curricular activity the educator needs to type the password twice. Again more time looking at the device, less supervision.
For observations is pretty good.
I’m sure it works better in a long daycare, def not made for OSHC. Any OSHC group I’m in they’re not happy with it. I hope the developers can do something about it.
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Response from developer
Hi Marimar808, we released Bulk Attendances in response to OSHC feedback exactly like yours. Have you tried that feature out? By the way, we do workshops regularly with our OSHC customers because we know there are some things that need improving for OSHC services. If you'd like to be part of those, as well as testing out new upcoming features like Transport Lists and Medication Authorisations, get in touch with our product team at appfeedback@myxplor.com
Getting better
The updates are improving and they have introduced many new features that are useful to our setting.
It works now
Sorry all good it works well
