Membership barcode not included in the app
How can this app fail to include the membership barcode when that’s the first thing you have to do everytime you go to the gym? I don’t want to bring anything inside the gym except my phone. There are time I forget my tag as many other do too and it becomes a problem to get in. Please add this feature!!! Do to that, I’m deleting this app.
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app doesn’t work at all any more
I downloaded this app when I joined the gym almost 3 years ago and it kinda sucked, but it was alright for saving workouts. Now the app doesn’t work at all. It doesn’t let me login and when I click “forgot password” (even though I know my password), it doesn’t even send me a link.
Outdated and Crusty
You can see the location of all the gyms in your area and sometimes what they’re rated by fellow gym goers. But the UI is soooo slow and out dated. Can’t even see my payment status. Doesn’t sync with some of the same aged health apps like FeelFit. For the amount of money we pour into the membership each month you’d think this app would improve.
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Loved it before COVID
I had an account with Xsport and loved everything about it. A lot of great features. I stopped going to the gym during COVID because they closed early and I work late. Now the hun is back open and I'm able to go any time of day but when I tried to reactive my account it won't let me in. I've requested several times on the app to get my log in permission but 4 months later I'm still not able to log in so I can't give it a good review since I can't use it. But honestly it's a great app to work if you can get in it
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Needs Apple Wallet Support
It will be nice to add the membership card to apple wallet and add your favorite gym address. So when you go to the gym you can pull out your phone and scan.
App Does Not Work
Website asks you to see gym information on the app. Went to the help desk as I entered the gym and asked the front desk. They replied, “Ummm I don’t think the app works anymore.”
So there’s that. Would be nice if they had a app that works to keep track of everything since it’s an advertised feature.
Planet Fitness seems to be beating XSport for a reason.
So there’s that. Would be nice if they had a app that works to keep track of everything since it’s an advertised feature.
Planet Fitness seems to be beating XSport for a reason.
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App issues
I’m using this app since 2020 and at first it was working fine but now I can’t log back in. I tried to reset the password, tried to request new invitation but haven’t received any email.
Miguel Lopez rocks!
Miguel was attentive while registering my family and an attending to all the other incidents that was taking place at the facility. He was respect and courteous while keeping it professional despite the different incident being presented to him.
Fix your login, it don’t work
Not only does my login not work but the reset password method doesn’t work either. Everytime I try to reset it and it says it sent a email to me, I never have an email from them even in my spam or trash folder, nothing is there. FIX YOUR APP BECAUSE SOME PEOPLE ACTUALLY WANNA USE IT!!!!!
Needs an Update
I love XSPORT but I think their app needs to update to a more modern and stylish way that’ll organize my fitness plans when I check in who I’m training with that day and how much I’m paying for the gym , etc. it can look so much more nicer and more efficient with a nice upgrade
App doesn’t work
At first I was able to log in from the app, knowing I had an account. Then one day the app stopped working. Tried clicking “forgot password” and creating an account multiple times with no email being sent to the email on file. Logged into account on the website and it worked with no problem. Everyone I suggest logging into your accounts via website.
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Bronx XSPORT REVIEW
Gym equipment is exceptional and well maintained. Not enough cleaners and younger crowd leaves the place continually littered. Steam and Sauna in good condition. Whirlpool has not worked in over 2 years and employees insist it will be fixed. Some of employees have said the company doesn’t want to spend the few thousand to repair even though they rake in new members.
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Crashes
App was working well when i first started to use it. Now it constantly crashes. When i open the app, it stays on a blank white screen and then crashes. Would be nice to get back into the app without it crashing.
Trash
Attempted to access this twice, but no e-mail was sent. It’s been a few days. I checked both inbox and junk mail...nothing. This method is pointless. Just let people go to the gym without having to download a worthless app to RSVP. How many more stupid guidelines do we have to follow just to go to a gym to workout?
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Useless / doesn’t work at all
App doesn’t let you log in. Doesn’t let you create account. Doesn’t recognize email or send email request for activation.. Can’t get past log in screen. I can log in to my member account on the website but app either doesn’t recognize this info or requires new registration for app use. Requesting activation link is useless. Confirmation that email has been sent to activate account never gets sent even checked spam folder.
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Doesn’t Work, But Required (?)
The app will not let me login... for reference, I can successfully log into the website just fine, but no matter how many times I reset my password, change my email address, etc. the app will not let me log in. It always says something is wrong or I do not have an account.
How are you going to make an app a required step in the reservation process when it literally doesn’t work?
How are you going to make an app a required step in the reservation process when it literally doesn’t work?
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Has never worked for me!
Doesn’t recognize your account and locks you out after a few attempts to login! It doesn’t let you unlock your account either! I can login just fine through the desktop. Lately though the desktop has been down as well, it won’t let you update your account information. I’m assuming it’s due to covid but I just received an email to update my account and non of the links work?! Please fix and make both user friendly!!
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App doesn’t work
App doesn’t work. Can’t login through app but I can login through website. Many others have this same problem. Please fix this. I paid for my membership, I should be able to use the app.
Membership
A quality gym with lots of great services, staff and pricing but also some relevant problems with cleaning & repairs.
What it has going for it:
Inexpensive membership, lots of locations & easy 24-7 access. Variety of equipment,
Classes and variable workout spaces.
What it needs to improve:
Cleanliness, towel service and pool operations. During peak times the place gets dirty. Needs some Frequent, Deep cleaning more often. Towels run out a lot suggesting clubs need more towels. If theft is an issue then Xsport should require membership cards be exchanged for towels, just like resorts do. Non- operating Hot tub, endless pool and occasionally swim pool is broken. Yes, operating a pool & other water items requires knowledge, resources & trainer staff and Xsport should improve in all these areas.
By comparison
Some IL Xsport locations are large, well stocked, well lighted and ventilated (Niles, Arlington Hts, etc) while others are not (Libertyville, Chgo). The annoying disparity between facilities is disappointing and annoying. Mounting disappointment with my home location(Lbtyvl) is why I decided to terminate.
What it has going for it:
Inexpensive membership, lots of locations & easy 24-7 access. Variety of equipment,
Classes and variable workout spaces.
What it needs to improve:
Cleanliness, towel service and pool operations. During peak times the place gets dirty. Needs some Frequent, Deep cleaning more often. Towels run out a lot suggesting clubs need more towels. If theft is an issue then Xsport should require membership cards be exchanged for towels, just like resorts do. Non- operating Hot tub, endless pool and occasionally swim pool is broken. Yes, operating a pool & other water items requires knowledge, resources & trainer staff and Xsport should improve in all these areas.
By comparison
Some IL Xsport locations are large, well stocked, well lighted and ventilated (Niles, Arlington Hts, etc) while others are not (Libertyville, Chgo). The annoying disparity between facilities is disappointing and annoying. Mounting disappointment with my home location(Lbtyvl) is why I decided to terminate.
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Digital Barcode
Amazed at the lack of an option to scan in using the app. The best I can do is take a photo of my key tag and use it if I don’t bring my keys. Even inferior gyms have this option; how much does it take to add it to an update?
