10/10 experience
Can’t pull out money or transfer on weekend get a weird message
Faulty App, Indifferent Attitude
The frequency with which their online banking simply *doesn’t work at all* is increasing, and undermines confidence in their ability to handle just about anything else. There are never answers, a timeline to have it fixed, or really any sense of accountability at all. Once again, it’s been down all day. I leave for a trip Monday, which is also a bank holiday. I can see a total balance, and nothing else. What’s cleared (and accounted for in that total)? According to them nothing, as it says I have no recent transactions. Can I perform any other function? No. Is anyone going to fix this? As usual, they are not. BUT they will almost certainly lock my debit card at the drop of a hat and make me wait until the next business day to get their permission access MY OWN MONEY.
My opinion
I Miss The Old App!!!
Faulty App, Indifferent Attitude
BUT they will almost certainly lock my debit card at the drop of a hat and make me wait until the next business day to get their permission access MY OWN MONEY.
More Transactions
Worst Online Banking
I’ve give the new update some time…
Using This App Is Frustrating
Verification
New Update Ruined App
:(
I Miss The Old App!!!
Response from developer
Thank you for your feedback. Many have asked why we have changed our online banking services. Simply put, our data processor was no longer providing meaningful updates or sufficient support for the previous online banking system. While the previous mobile app did look and feel efficient, it was lacking many features that customers expect in the mobile experience, such as access to eStatements, or the ability to register for and use Zelle or external transfer. In short, the mobile experience was not good for customers who are mobile-only users, since the mobile app only presented a subset of capabilities compared to the full web site and many online banking features required that the customer move off the mobile app to a computer to accomplish some tasks. Our data processor provides their financial institution clients many different online banking system options, however the system we have moved to is their most modern system and is receiving development time and effort that they are not providing to their older online banking systems. The handwriting is on the wall; the online banking system that we were on is going to be phased out and we can either move now to a system that is under development or we can wait until we are forced to make the change. We find it more advantageous to switch early and be one of the clients that provides feedback and direction about the system than to be at the end of the line and effectively forced to accept the system as-is. As of the time I write this, many of the early, post-conversion, issues we encountered with all customers, no matter if they were accessing on mobile or through a computer, have been addressed. A number of other issues have been presented to our data processor for resolution. Most of these require development and programming and they have to place them into a development queue behind their current programming efforts. If you have any outstanding observations, we’d be happy to take those and pass them on. Please contact your local branch office and we’d be happy to speak with you and collect information to pass onto our data processor.
New App Update Is No Bueno
Page sideways on update
New system
I loved this app before the update.
I do like some of the new features which will be very helpful!!
