YAP – Your Digital Banking App is no longer available in the App Store. The AppsHunter Legitimacy Score for YAP is 35 out of 100 points across 7 verification signals from App Store and developer data.

YAP User Reviews

Name: YAP – Your Digital Banking App
Rating: 2.75758 (66 reviews)

YAP – Your Digital Banking App

Y A P Payment Services Provider LLC

🌟 Lifestyle

💰 Finance

Customer Experience

Positive experience53.2% of reviews

Neutral0.0% of reviews

Negative experience46.8% of reviews

~ Based on 47 written reviews from the US App Store.

Is YAP Safe?

YAP – Your Digital Banking App has mixed safety signals based on user ratings. AppsHunter Safety Score for YAP is 59/100.

This assessment is based on 66 user ratings, with an App Store average of 2.8/5.

Safety Analysis

43.9% of ratings point to a safe experience

1.5% of ratings suggest some concerns

54.5% of ratings point to a risky experience

~ Based on 66 App Store ratings for YAP.

Is YAP Legit?

YAP – Your Digital Banking App is no longer available in the App Store. AppsHunter Legitimacy Score for YAP is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Yap is a SCAM beware! They steal your money

My account has been locked for 6+ months and Yap has stolen my money. I email them practically every week and my emails are ignored and not replied to. It’s nearly impossible to get through to someone on the phone. The couple of times I got through to a person they ask me to resend KYC documents which I have sent multiple times with everything they asked for. My last call in December they told me they’re closing my account and sent me a closure form to receive my funds, the closure form says they will liquidate my funds - I do authorise Yap to liquidate my funds!! If I do not receive a response to this review then I will be reporting to the police and regulators for fraud along with all the proof of my ignored correspondence.

Tomwueuiewi

3 years ago

Won’t create account

I tried to create an account a few days ago and apparently I am 59,295th in line. This position hasn’t changed since i signed up.

Very disappointing.

izzyfyb2019

3 years ago

Where is my money???

Why can I not open my account? Always says error occurred, why???? I've been calling the costumer service but no kne cares to call back even though they gave you that option! They will make you hold the line forever!!! Unacceptable!

Notahappygamerofyourgame

3 years ago

Response from developer

Hello, thank you for messaging us, let’s get this sorted for you asap. We need a few details to do this, so please email us at heretohelp.uae@yap.com with your name and registered phone number. Once this is done, Customer Support will contact you within 24 hours.

Can I deposit cheques

Abs1627

3 years ago

Waste of time

Worse banking account ever!
Whoever signed up last year were lucky enough because now it will keep you in a queue for ages and the number doesnt change at all! When you contact them they say its due to high number of requests, thought i will wait but its been 2 months and still nothing.

hnyyybbbb

3 years ago

Response from developer

Hello Hnyyybbbb. We seem to be in demand at the moment, so we’ve placed every new sign up in a queue! We appreciate your patience as we try to speed things up. Please make sure we have everything we need to set up your YAP. We aim to get you a YAP account very soon.

My Account

My application is not able to open since two days now it keep on freezing all the time

Immran Alhassan

3 years ago

Response from developer

Hey there! We've updated the app to fix this. Please let us know if you need anymore help!

Waste of time

It’s been almost 3 months and my account hasn’t been activated. Every time I talk to customer service they say, “ Due to the large number of applications, we have received, your account activation will take longer than usual, but rest assured that we will do everything possible to get your account fully activated.”
Same automated text they repeat every time. If I can’t use the account or debit card then what’s the point?
I read reviews before downloading the app for the first time and people were saying their account still isn’t activated. Should’ve read more reviews and not opened an account.

iaSuperman

4 years ago

Response from developer

Hello, we apologise for the inconvenience this has caused you. Please email us at heretohelp.uae@yap.com with your name and registered phone number, so we can arrange a member of our team to assist you within 24 hours.

Doesn’t work

Literally I was about ti open an account and at the first step when is ask me for phone number only let me input Arab Emirates phone number. Sorry but why is this app then in my store?

DeniCZ95

4 years ago

Response from developer

Hello, thank you for your interest in YAP. Currently, we are live in UAE. Follow on our social media platforms for further updates.

Best digital banking

I’m using since one year

ahhdscmscs25867

4 years ago

Response from developer

Thank you! We’re so happy you’re enjoying our app.

Wasted time

For almost two months they could not review my documents. The KYC form that they send in Microsoft Word format is generally some kind of separate nonsense, the first time I encounter this - it feels like this is an organization from the basements, and not a digital bank.
I tried to get through to them from different ends - support, facebook - to no avail. Nobody can do anything.
In other words, this entire bank is one of the clearest manifestations of gouging, slowness and indifference.
Their debit card, which for some reason they send before verifying you as a client, goes to the trash, where it belongs.

newfoxlife

4 years ago

Response from developer

Hello. Let us help you. Please get in touch with us through our support channels so we can understand more. We’ll then look into your concerns and ensure they are dealt with properly. Thanks so much!

Very bad and waste of time

I applied for my card I got my card and the worker didn’t even take my signature and that’s his mistake and then my application was rejected by yap. When it wasn’t even my fault and I shouldn’t have faced this problem. I trusted yap but this app is totally useless and they cannot fix mistakes that they did. I don’t recommend anyone downloading this app. There are better teenage banking apps rather have those .

malaikanoor

4 years ago

Response from developer

Avoid it.

After downloading and filling the forms including submitting EID. I got a call which went like this
“ 1- what's your income?
2- you can't do this you can't be that
3- this will be the limit that will be the limit”

Basically everything that was negative under the sun, he just threw at me. I ended up uninstalling the app and told the guy please forgive and forget me.

alirmahboob

4 years ago

Response from developer

Not working

It’s not working from morning ,,, I try my best to uninstall and than again install but still not working I have iPhone 8 with iOS 16?

jaaaqib86

4 years ago

Response from developer

Hey there! We've updated the app to fix this. Please let us know if you need anymore help!

Useless

For a digital bank the one thing you need is a banking app that works.

I’ve been attempting to use this app and apply for a card for months, I used it in the public beta and on the official release of iOS 16 and been expecting updates to ensure it still worked for users but it just crashed every time I try to open the app.

I’ve also contacted yap via there social media streams to ask them to take a look but got no response at all so felt compelled to write this review.

Will certainly think twice about putting money into an account t that can only be accessed by an application that doesn’t work and they dot seem to care about. Must be loosing customers every day.

2 months since the last update…. appalling and quite sad. I had high hopes…the user interface looks amazing in images I’ve seen…just let down by shabby execution.

Eugene Appleseed

4 years ago

Response from developer

To much bad service.I’m apply for new account already 5days but still not active account.

So much bad service

mohammad wasi

4 years ago

Not bad but

many questions and a documents required to keep using the amount even a very small amount being deposited in

justnader

4 years ago

Response from developer

Great app but something wrong with processing

App looks great and friendly. But bank by itself cannot approved account activation for more than 1,5 month without any explanation which is ridiculous… moreover back spending money to send debit card and doesn’t activate account to use it

JohnChong85

4 years ago

Response from developer

Uk

Can I open account in uk ! Or Just UEA?

Ari (kurdistan iraq)

4 years ago

Response from developer

Hi Ari, you can open an account in UAE as you need your Emirates ID to sign up.

Even one store is too much!

Right of the bat, EID scanning of the app is terrible! Even worst than that, they DO NOT OPEN ACCOUNT FOR ALL NATIONALITIES. even though you are an employee of well known company working and living in UAE.

k_agha

4 years ago

Love my YAP card

Easy Set up and my card arrived sooner than expected. It makes my life a lot easier when paying bills online, transferring money abroad and keeping myself accountable for my spending records through the app! No banking fees which is great!

Alinee G