فاشل
كل مره اخذ منهم السياره تكون مغبره وانا الي أنظفها ، واقول نظفوها ويسحبون علي ، أنا الي اخذها من مكانها وخاصه فرع طريق الأمير عبدالعزيز ، تخيلو العامل يناديني استلمها من المغسله وياليت عاد منظفها ، المكيف خالتو واقول حار يقول الموظف إذا مشت تبرد ، قسم بالله من قوة الحر الساعه 1:30 الي الساعه 3 ) بنموت من الحر وطبيعي. تبرد المغرب ، وثقت بصور وفديو ولكن مافي تجاوب وقلت بشتكي بهيئة النقل قال اوك
Show more
Worst customer service
The hotel lost the key to the car, while contacting customer support, no help at all!! Even after requesting the manager, the lady refused to transfer me to her supervisor!! I highly do not recommend to rent the car from yelo due to their bad customer service. All what I realized that they want money out of your pocket!!
Show more
Response from developer
We value your feedback. Kindly provide us with the details and your contract number via email at ccc@iyelo.com. We will take the necessary steps to improve our services in the future. Thank you for your patience and cooperation.
They don not care about customers at all
I do not recommend anyone to deal with Yelo at any cost.
I been a loyal customer with them for many years, onetime, I asked them about upgrading my membership, they said YOU HAVE TO RENT DIRECTLY FROM US. After that information, I rented cars from them through their official application using contracts and spending more than 15 thousands, then I asked them, why my membership still the same, then they said, MEMBERSHIPS DO NOT INCLUDE CONTRACTS.
Basically, I do not recommend them at all!
I been a loyal customer with them for many years, onetime, I asked them about upgrading my membership, they said YOU HAVE TO RENT DIRECTLY FROM US. After that information, I rented cars from them through their official application using contracts and spending more than 15 thousands, then I asked them, why my membership still the same, then they said, MEMBERSHIPS DO NOT INCLUDE CONTRACTS.
Basically, I do not recommend them at all!
Show more
Dirty Car with Cigarette Smell and Poor Service
The car had a strong and unpleasant cigarette smell that made it very uncomfortable to use, especially with a child in the car, even for short trips.
I rented the car from Makkah and requested a child seat in advance. After arriving in Jeddah, I visited three different branches and was told it was not available anywhere except at the Jeddah Airport branch. When I finally went to the airport branch, the child seat was actually available, but the employee refused to provide it, claiming it had to remain at the airport to avoid a fine from the Civil Aviation Authority.
Because of the bad condition of the car and the failure to provide the requested child seat, I canceled the contract and rented from another company instead.
Very disappointing experience and not recommended
I rented the car from Makkah and requested a child seat in advance. After arriving in Jeddah, I visited three different branches and was told it was not available anywhere except at the Jeddah Airport branch. When I finally went to the airport branch, the child seat was actually available, but the employee refused to provide it, claiming it had to remain at the airport to avoid a fine from the Civil Aviation Authority.
Because of the bad condition of the car and the failure to provide the requested child seat, I canceled the contract and rented from another company instead.
Very disappointing experience and not recommended
Show more
Bad experience
I had the weirdest experience ever with this car rental company
