Loyal YMCA member
This app is a disaster! Heading back to store does not help. Sending an email does nothing either. 🤬
ceo
app works well
YMCA
Very easy to use, offers just the needed information to accomplish what you’re trying to do.
Great improvements
I had not tried the app for months because I found it so frustrating and hard to use. Now it is easy to use and intuitive! Thanks for the great update.
Pretty good
It’s very easy to view and select classes you’d like to take. I’m the future, it would be great to be able
To view your private training schedule through the app too.
To view your private training schedule through the app too.
Genial
Me ayuda mucho para ver los horarios y para utilizar el cĂłdigo al ingreso
Easy to use
Easy to book classes
YMCA
Easy to use and fast
Easy to use
Easy to use and very responsive. Been using it 3 months and it never crashes. Makes booking classes easy.
Pool
Excellent
Great app. Very user friendly. Thank you
User friendly
Ayesha Ahmed
Great app, very user friendly
Convenient App for scheduling YMCA sessions
This app works very well. I like the capability to schedule my classes 48 hours in advance and also the waitlist feature. Use this app almost daily. No complaints.
Daniel
Daniel
YMCA
Spectacular work by the team
Great improvements
I had not tried the app for months because I found it so frustrating and hard to use. Now it is easy to use and intuitive! Thanks for the great update.
Very easy to use
Easy and everything you need.
Please fix this….
For those that take exercise classes at the Y - these are amongst the many that use this app on a daily basis. The biggest gripe I hear from everyone is the app lacking a tab where we can access a list of the classes that we have signed up for. This is an issue for many reasons one being because certain classes fill up quickly and so if we are not able to get into it, we then sign up for a class that we normally do not take. Classes can be booked 72 hours in advance and so by the time the day comes, we can forget which class we signed up for. We are then having to click on every class to find which one was the class we signed up for, or go fishing in our pile of emails for the confirmation email that was sent, or having to leave the app and go to our calendar, if in fact we remembered to save it in our calendar. It’s extra steps that are unnecessary if there could only be a button perhaps titled “my classes” where a list of all classes that we are signed up for appears. Or perhaps the class could be in bold red if already signed up for. Starting this new year they have begun to implement a penalty if someone does not show up for classes they have signed up for. I understand the logic behind this penalty as it opens the space for someone that would like to be in the class BUT if you are a consistent class taker and are signing up for many classes throughout the week, as many if us are, it would be soooo much easier for us to have a view of our week’s classes at the touch of a button - all nicely listed for us in sequential order. This would be especially helpful so that we do not get penalized. Please fix this. There is zero design element, no coding complexities needed. It’s simple text that would make our lives sooo much easier.
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Great Except for….
The App is has a really great intuitive interface that makes it easy to use. The only thing that irks me is after scheduling a class it should be able to show you a list of classes you have booked or a simple highlight or dot or something to show it is booked already. To see what you have booked you have to actually click on the class and then you get that info.
Maybe just a red dot on the class list screen beside the classes you already have booked.
Other than that I love this app!!
Maybe just a red dot on the class list screen beside the classes you already have booked.
Other than that I love this app!!
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A lot of potential but many issues
At first glance this application is definitely an enhance over the last installation, but it seems to still fall short of its full potential. You can’t do simple things such as locate hours of different YMCA locations. Furthermore you also cannot afford to lose your login credentials as there is no password recovery system set. The app is very basic and seems like it has a prehistoric feel to it, the graphical interphase needs to be updated and there also needs to be more links involved in the hone screen in order to better aid members. The goal of any business related app should be to make the users experience with the company smoother, simpler and friendlier. This seems to fall short of all three as myself and many other users continually have to call in for information when the point of having an app is to reduce the need of contacting customer service for basic information.
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awful
At first it appears to have potential, but soon it becomes apparent that no one has put an once of thought to the experience or the various use cases.
Try losing your password and your patience will be tested. It is a frustrating process and I still have not been able to complete. It would have been great if it was designed and tested with users in mind, but instead we end up with this terrible app.
Try losing your password and your patience will be tested. It is a frustrating process and I still have not been able to complete. It would have been great if it was designed and tested with users in mind, but instead we end up with this terrible app.
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