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mySanitas

mySanitas

by Keralty

351 ratings
135 reviews
💪 Health & Fitness
Free

Details

Released
December 22, 2021
Updated
October 29, 2026

Features

Developer

Keralty
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Reviews summary↘︎
⭐135
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🔄4+ apps
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❓8 answered
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About

Access on-demand healthcare services including virtual visits, in-person appointments, and medical record management. Connect with doctors and care teams for 24/7 support, personalized care programs, and symptom checking.

✓On-demand healthcare
✓Virtual and in-person appointments
✓Symptom checker
✓Access health records
✓Personalized care programs
✓24/7 medical support
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What users say about mySanitas

Reviews of mySanitas are mixed: the Health & Fitness app is rated 3.5/5 from 351 App Store ratings. What users like most: convenient 24/7 access, user-friendly interface. Top complaints: buggy and glitchy, slow performance. Summarized from real user reviews.

Positive things

  • 🚀Convenient 24/7 access
  • 👍User-friendly interface
  • 🔒Secure and reliable
  • 🤖Excellent virtual care
  • 💯Highly recommended

Negative things

  • 🐛Buggy and glitchy
  • ⏱️Slow performance
  • 🔑Login/account issues
  • 🤷‍♂️Inconsistent user experience
  • 📞Poor customer support
See all reviews
+1

What's New in mySanitas

2.22.3

October 29, 2026

- Wellness module reactivation. - Updated Service Hours for on-demand channels. - UI & Stability Improvements.

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User reviews

Most RecentHighest RatedLowest Rated

Not Happy

This app keeps crashing!!! Make wonder if it even dependable or not. I just made a profile and it won’t let me even log in it keep crashing every time I try.
SSpacenerd47

Buggy, time consuming

This app needs work. I could have done a better job. Doesn’t take insurance information, I had to contact support. I went to reset my password today and it burped, glitched, and now I have to wait another 30 mins to get my stuff done. Will try to find another PCP if I can.
J1Jake 10S

A fail

This app fails completely doesn’t pass the log in screen and consistently says can’t log in and account is blocked. Even the employees appear to be stupid as they don’t speak English at all.
AAnthonxy

Cancer Risk

You have a higher chance of getting cancer trying to log into the system. That’s probably the last thing anyone would expect from a healthcare institution.
OOnikiTwelve

takes forever and no appointments available

There’s never in person appointments available on the app and i’ve been waiting on a response from my virtual care taker? ones been assigned and i’ve been waiting over 20 minutes.
QQweraaaz
See 130 more reviews

User experience

🐞

Reported Bugs

5 issues

Crashing on launch

Bug

Missing/disappearing appointment data

Bug

Incorrect/outdated medical information

Bug

Inability to complete account creation

Bug

Unreliable video/chat functionality

Bug
✨

Requested Features

5 requests

Ability to add family members

Feature

Improved appointment scheduling

Feature

Enhanced lab results/records access

Feature

Seamless integration with other health apps

Feature

Multilingual support

Feature

FAQ

What services does mySanitas offer?

mySanitas provides on-demand healthcare through phone, video, text, or in-person visits at Sanitas Medical Centers. You can manage appointments, access health records, and get 24/7 medical team support.

Is mySanitas available for all Florida patients?

Yes, mySanitas is available for patients in Florida and offers services in both English and Spanish.

How can I book an appointment with mySanitas?

You can book televisit or in-person appointments directly through the mySanitas app. The app also allows you to manage upcoming and review previous appointments.

Can I access my medical history through mySanitas?

Yes, the 'MyHealth' section of mySanitas allows you to access your personal health records, including details about visits, medications, labs, tests, and imaging.

Does mySanitas offer personalized health programs?

Yes, mySanitas provides personalized care programs designed by Sanitas nurses and health coaches to help you manage your conditions and health goals.

What is the user sentiment for mySanitas?

User reviews for mySanitas are mixed. Users appreciate the convenient 24/7 access and user-friendly interface, but some report issues with bugs, slow performance, and login problems.

What devices does mySanitas support?

mySanitas is supported on iPhone and iPod devices.

Does mySanitas have ads?

No, mySanitas does not contain advertisements.