Bad report
An arrogant and annoying employee forced me to cancel my plan
Can't manage membership
The manage button is not tappable on an iPhone 15 Pro at the very bottom of the screen sheet
Horrible gym and customer service
I had a very disappointing experience with this gym. I cancelled my membership after a payment issue where my bank initially authorized the charge and then declined it. Instead of working with me when I tried to fix the payment, they added a $23 late fee within just a few days and refused to waive it. No one made any effort to help or offer a solution — they simply directed me to close the account.
On top of that, my membership rate was increased without any email or prior notification. That is completely unprofessional.
The gym itself is very basic — no sauna, no pool, limited classes, and nothing special in terms of amenities. Yet they charge cancellation fees and make no effort to retain customers or provide decent customer service. For less than $42 a month, there are many other gyms that offer far more value and actually care about their members.
I would not recommend this gym based on my experience.
On top of that, my membership rate was increased without any email or prior notification. That is completely unprofessional.
The gym itself is very basic — no sauna, no pool, limited classes, and nothing special in terms of amenities. Yet they charge cancellation fees and make no effort to retain customers or provide decent customer service. For less than $42 a month, there are many other gyms that offer far more value and actually care about their members.
I would not recommend this gym based on my experience.
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App Functionality
The application does not allow me to alter a workout and save it after altering it.
Terrible app
I had canceled my membership two years ago and now rejoined. However, the application will not allow me to update any information and it reverts back to my canceled membership. The only solution they offered was to create a whole new email address.
