Bad report
An arrogant and annoying employee forced me to cancel my plan
Can't manage membership
The manage button is not tappable on an iPhone 15 Pro at the very bottom of the screen sheet
Horrible gym and customer service
I had a very disappointing experience with this gym. I cancelled my membership after a payment issue where my bank initially authorized the charge and then declined it. Instead of working with me when I tried to fix the payment, they added a $23 late fee within just a few days and refused to waive it. No one made any effort to help or offer a solution — they simply directed me to close the account.
On top of that, my membership rate was increased without any email or prior notification. That is completely unprofessional.
The gym itself is very basic — no sauna, no pool, limited classes, and nothing special in terms of amenities. Yet they charge cancellation fees and make no effort to retain customers or provide decent customer service. For less than $42 a month, there are many other gyms that offer far more value and actually care about their members.
I would not recommend this gym based on my experience.
On top of that, my membership rate was increased without any email or prior notification. That is completely unprofessional.
The gym itself is very basic — no sauna, no pool, limited classes, and nothing special in terms of amenities. Yet they charge cancellation fees and make no effort to retain customers or provide decent customer service. For less than $42 a month, there are many other gyms that offer far more value and actually care about their members.
I would not recommend this gym based on my experience.
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App Functionality
The application does not allow me to alter a workout and save it after altering it.
Terrible app
I had canceled my membership two years ago and now rejoined. However, the application will not allow me to update any information and it reverts back to my canceled membership. The only solution they offered was to create a whole new email address.
Needing updates
Love YouFit Gyms and the app is good, but it doesn’t match the web version with my preferred gym, information, etc. My birthday is wrong in the app and it will not allow me to save the changes. AND I’ve started personal training and that isn’t updated on the app either. I’ve deleted the app and reinstalled it with zero changes.
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Do not download!!
I am already a member, have been for several years. I was messaging with a cs agent, which I asked questions about receiving spam mail and text messages when they asked for my phone number and email. They refused to answer then blocked me after I asked why there wasn’t a link online or on the app to set up the app. General questions, they clearly don’t want business.
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Getting better but not there yet
My score comes from the fact that it does not update my check in history appropriately. I scan my app and get the checking sound but does not update on the app
Does nothing
Recently downloaded the app, sent a request for a password with my email and nothing. I’m not sure it’s the app or another issue. There’s also no phone number to call for help. App is useless until this issue is resolved.
Can’t log in
I setup my account through the website and I’m able to log in. However I can’t log in through the app for some reason. I get a notification that says to double check my login and password. Again on the website works, the app doesn’t. Deleted the app and redownloaded, same issue. WTH…
Can’t login
I have seen this app before and now that I just got a membership I wanted to have it as well. It’s just no allowing me to login, I’m very confused. It won’t recognize my email. Please help!
Non funcional
Inability to login / reset password. Local reps have attempted to adjust account email etc. Customer service number routes to local gym.
Unable to reset password
Can’t make/ reset account
Tells me my connection is bad
Tells me my connection is bad
App unresponsive
This latest update does not allow me to reset my password or access my account. Its unusable and unresponsive. Constantly shows “unable to connect to network” message.
Good but…
I enjoy using the wallet to scan my pass into the gym. It’s easy and convenient. I have one hang up about this app currently. When searching multiple gyms for classes, is it possible to see which location offers what within the search? The search results gives all information except for what classes are where, when doing a multi-gym search.
Enlighten me please if this is a current fix with a setting.
Everything else is great!
Thanks!
Enlighten me please if this is a current fix with a setting.
Everything else is great!
Thanks!
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The most non-user friendly gym app
I’m comparing this app to the apps for LA Fitness and Crunch Fitness. When you’re searching for a class, it doesn’t automatically search for glasses according to your location even when you’ve allowed GPS/location tracking. And then it lists classes by the gym’s corporate number, not by location! How the heck are we supposed to recognize a gym by their number?! Both the apps for LA Fitness and Crunch Fitness will list classes according to your location in real time, and it’ll tell you which specific gym location it’s at.
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Awful Customer Service
Going to the gym and having access to a personal trainer was great. However, the process to cancel your membership is even more convoluted than LA Fitness.
To detail the process: You have to ask the front desk or call the club phone number to tell them you wish to cancel. The you have to call a series of 3 different (depending on which ones respond with an actual person) that all have an automated receiver. If those numbers don’t work, you have to email their customer services which is where you will realize that all their customer service division is provided by a completely different company.
Once you somehow navigate your way out of these phone numbers and emails, you will be informed that you must provide a 30-day notice to the gym that you are cancelling your membership. A 30-DAY NOTICE FOR CANCELLATION. In this period, you will still be charged the annual maintenance fee of $50 to a gym you just cancelled your membership for and any other pending fees that CAN NOT BE WAIVED. This $50 fee will either be ignored or downplayed when you first sign up and happens, coincidentally, 30 days after you sign-up.
If you are making a membership and you are unsure of whether you will go to the YouFit gym for a long period of time, save your money and find a different gym that respects your time. And even if you do go to this gym, I implore you to reconsider as when the day comes that you wish to cancel, you will have to deal with this awful customer service and feel much regret once you make the 30-day notice with fees you can not waive
TL;DR - Gym is good, but customer service is the worst out of any. Don’t come here unless you want to be scammed.
To detail the process: You have to ask the front desk or call the club phone number to tell them you wish to cancel. The you have to call a series of 3 different (depending on which ones respond with an actual person) that all have an automated receiver. If those numbers don’t work, you have to email their customer services which is where you will realize that all their customer service division is provided by a completely different company.
Once you somehow navigate your way out of these phone numbers and emails, you will be informed that you must provide a 30-day notice to the gym that you are cancelling your membership. A 30-DAY NOTICE FOR CANCELLATION. In this period, you will still be charged the annual maintenance fee of $50 to a gym you just cancelled your membership for and any other pending fees that CAN NOT BE WAIVED. This $50 fee will either be ignored or downplayed when you first sign up and happens, coincidentally, 30 days after you sign-up.
If you are making a membership and you are unsure of whether you will go to the YouFit gym for a long period of time, save your money and find a different gym that respects your time. And even if you do go to this gym, I implore you to reconsider as when the day comes that you wish to cancel, you will have to deal with this awful customer service and feel much regret once you make the 30-day notice with fees you can not waive
TL;DR - Gym is good, but customer service is the worst out of any. Don’t come here unless you want to be scammed.
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Dark mode
Great app, all it needs is dark screen mode
Add to Apple wallet
It provides the option to add to wallet as a pass but fails everytime. Fixing that would be the finishing touch to make this app even better
Apple wallet
Great app but Apple wallet feature is not working, I’ve tried multiple times and nothing. Please fix
