Could be great
We have a family of six and each person has to have their own account. I have asked if there’s anyway that we could all have one login and I can switch between person so that way I can book my kids appointments online versus calling the call center and being on hold forever, but every time I call, they have no idea how to use the app or how to help me. It is so frustrating.
Show more
Does not work
The app is basically unusable. The Next button to enter the confirmation code is either hidden or doesn’t work at all. I can see it for a second when I scroll, and then it disappears. I’ve tried reinstalling, restarting my phone, everything. If users can’t even log in, the app shouldn’t be released. Needs an urgent fix.
Show more
UI Prevents Sign In
I can't click "Next" after entering the 2FA code ("Validation" step). I scroll down to find the "Next" button. The screen will not stay scrolled down so I can't click "Next." Clearly an app design issue. It's as if no one actually tested the app before launching it.
Horrible
The appointment system only gives you options a week ahead so you are better calling which takes a long time. The virtual appointments don’t work, you’ll be put on wait and hours later nobody ever came on.
Frustrating!
This App would be great if it functioned properly! There’s been so much trouble logging in or changing passwords, etc. Very Frustrating!
Get your $;&( together
App I SUPER buggy. My first time creating an account I was told my birthdate was wrong.
Each time I or someone I know contact them we get diff info. I was told that absolutely everyone with Florida blue can use this app, even in the regions where Sanitas doesn’t exist in person, but was refused unless I go into the office. I was told by a colleague who tried to use it with a PPO that she had to pay an urgent care visit bc she didn’t have them selected as her primary…. On a PPO
Each time I or someone I know contact them we get diff info. I was told that absolutely everyone with Florida blue can use this app, even in the regions where Sanitas doesn’t exist in person, but was refused unless I go into the office. I was told by a colleague who tried to use it with a PPO that she had to pay an urgent care visit bc she didn’t have them selected as her primary…. On a PPO
Show more
Horrible user experience
There’s a ton of little problems. White text against light grey backgrounds super hard to read. They show you pharmacies by their store number - why not display the address? I really have to call to find out the store number? Just needs a lot of usability improvements.
This app is not ready for deployment
So buggy. Errors, impossible interfaces, and says account is locked due to too many login attempts after the first login attempt, even if it’s been months since last login. Really difficult to manage one’s care with this. Zero stars would be better
Extremely slow app and slow response times
The app is so slow and everything takes FOREVER to load. To wait for your message to be responded to, it takes 30-45 minutes or more, just for them to say “let me verify your information” and take another 10 minutes to reply. You have to repeat yourself constantly and they never understand what you are asking. And when they give you what you asked for it’s done wrong. Don’t recommend
Show more
No sirve para nada
Esta aplicación no sirve para nada, no reconoce la información ni permite hacer nada.
Horrible App
First, my upcoming appointment is missing. There is only one agent Carlos who provides the bare minimum assistance in the chatting feature. The app is glitching and when you report any issues, no one cares!!
Now I cannot even schedule an appointment!! What good is an app that you cannot see appointments let alone to schedule one! 😡The agents are aloof and unhelpful. You have to verify your account every single time you log in. Every single time.
Now I cannot even schedule an appointment!! What good is an app that you cannot see appointments let alone to schedule one! 😡The agents are aloof and unhelpful. You have to verify your account every single time you log in. Every single time.
Show more
Broken and AWFUL
I swear to God this app is meant to make you give up. Missing records, no accessibility for chat history, half the buttons do nothing or take you to empty space, the chat support feels like bad AI. I have not had an appointment in months because it is impossible to book through the app, yet every time I get a human being they tell me “use the app!”. BURN THE APP TO THE GROUND
Show more
Man
I don’t know what’s up in 2025 with all of these apps updating y’all don’t need to update anymore unless y’all gonna touch up everything customer service rep is so slow Video call is so slow. I sit and wait for 30 minutes for someone to get to the phone and still hasn’t got there.
Horrible
The IT crew needs to work on this app ASAP! I’ve been trying to change my care team. via chat for days now. It’s the wrong care team which means I can not book an appointment to line. Login in I always need a text confirmation so what’s the point of face login in. There is real no advantage of having this app so I might as well use the web version
Show more
Horrible/glitchy
Always have an issue anytime I want to book an appointment. I’ve been told my issue has been resolved by 3 separate people on the chat only for it to not work again the next time I try to make an appointment.
Hasn’t worked in 2 years
This app and Sanitas website does not work. Even when updated and redesigned. This app has so many glitches and there are never appointment slots posted, for any provider.
Account Blocked
I’ve contacted support multiple times regarding this issue. My account has been blocked and I keep being told that an IT Department will contact me by phone, and I still have yet to hear anything. I have not been contacted. I’ve noticed I’m not the only one having this exact issue. I need access to my account! This is extremely frustrating and risks a danger to patients who need access to their medical files. There is no warning whatsoever or reason given as to why the account has been blocked in the first place.
Show more
Faulty App / Non Existent IT Customer Service
Im tired of waiting for a response from this being escalated. Supposedly 48hrs for response or resolution. It’s been weeks and no response and I can’t access my account. When I did have a brief access it was missing current information like appointments. Months ago the same happened and no response after being escalated. Sanitas should truly replace this developer or whomever is handling this. I use Apps from Fla Blue, Mt Sinai, VA & United Health and this is the only healthcare app that’s useless.
Show more
Frustrating!!!
I downloaded this app yesterday and tried to register 12 times. Each time, when I got to the part to enter insurance information, the app closed and I had to start all over again.
I contacted tech-support and the tech said he entered my email so I can create an account by selecting “forgot password”. This is not true.
I give up.
I contacted tech-support and the tech said he entered my email so I can create an account by selecting “forgot password”. This is not true.
I give up.
Show more
Not user friendly
I wish we could ask for a referral directly from the app itself. Also to make appt with specialists we have to call. There’s no option for that. The app itself is laggy & there’s no app for iPad either.
