The Achilles heel of the workout experience
I thought since the barcode is in the app, I wouldn’t need to carry my keytag around. Bad move. The last 2 times I went to the Y and opened the app, the screen just sat at “stretching and warming up” (which is not a cute message when your app is stuck on that screen, by the way). The first time, I didn’t have my keytag. Not going to make that mistake again!
It would be wonderful if the app could utilize Apple Wallet. That way my tag can be in there and poor app performance wouldn’t stand between me and a workout.
It would be wonderful if the app could utilize Apple Wallet. That way my tag can be in there and poor app performance wouldn’t stand between me and a workout.
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Update stinks
The new update is killing me. I can’t see all the classes for the day at a branch. Only random ones. That’s just the regular schedule I’m trying to view. The favorites is now in a list but very hard to read and you can’t see the instructor unless you tap on the class. Super UNINTUITIVE. Very very unhappy with this update. It’s like the people programming this have never even used the Y or needed to look at a schedule before.
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Poor
This app has never given me more than the initial 10 points for downloading the app. It’s been 6 months now.
I like it!
This app is a lot better in my opinion than the previous one. The only thing I miss is with the previous app, when I arrived at the Y my membership barcode would pop up on my phone and on my watch. I really miss this feature. Please include this in a future update!! Thanks
App crashes
Allow the scanner to be saved to the Apple wallet. Also move the barcode to log in to the bottom of the screen. We should not have to screenshot the barcode to enable us to get into the gym after hours with the outdoor scanner.
Unusable app!
This app is the worst I’ve ever seen! I don’t know who’s the admin for this app, but they don’t have a clue what they’re doing. Every day it’s something different. Either you can’t login at all. You can’t log activity. It says user or location not found. Etc, etc, etc. The whole thing needs to be rebuilt from scratch!
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Worst app ever!
Horrible app! Numerous issues. You cannot see activities, schedule, workouts, notifications, etc. most of the time. Location services is set correctly, but it is saying that no location is set in the app, or sometimes it even states that the member cannot be found despite my name appearing in my profile page showing clearly my name and gym location. And sometimes you cannot even login at all despite uninstalling and reinstalling, or logging in and out, numerous times. And their so-called help desk is absolutely useless! I don’t think any of them have a clue about technology or how to administer this app.
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Good App, but no Apple Watch or wallet support
The app gives me everything I need to know about what’s going on at my Y, but it would be great if it could link my membership barcode to Apple Wallet.
Facility login
Please give us the option to have the app open to the bar code so that the only step to logging in at the Y is to open the app
Put some people on your app to fix it
No wonder this app has such a low rating. You guys aren’t fixing real issues. I can’t even get past the verification step and have resent the link like 10+ times. None of the codes work. Just a spinning wheel and then nothing. Exited the app a bunch and did all I could to troubleshoot nothing. Please make this app quality especially if this is where we are supposed to to get all our updates
Update: 9/10/26
Still the same. Can’t get through verification but receive the code every time!
Update: 9/10/26
Still the same. Can’t get through verification but receive the code every time!
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People friendly
Show up on iPhone
Can’t select my Y
All it shows are YMCAs in other cities. Kind of useless.
Put some people on your app to fix it
No wonder this app has such a low rating. You guys aren’t fixing real issues. I can’t even get past the verification step and have resent the link like 10+ times. None of the codes work. Just a spinning wheel and then nothing. Exited the app a bunch and did all I could to troubleshoot nothing. Please make this app quality especially if this is where we are supposed to to get all our updates
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Location
I live in Rochester, NY and when filling in the city where I live there were no options for Rochester so I was unable to continue to contact you. There are Many YMCA’s in and around Rochester but none were an option to choose from.
Pool schedule can be multiple things.
Can have 2 lanes open for lap swimming and 4 lanes open for Water aerobics classes at the same time. App only lists one of them.
Reservation process unfair
How come the same 35 people can reserve water aerobic classes but many of us cannot. We are all pressing the reservation button 75 hours in advance. Within 5 minutes or less the class reservations are filled and I can’t get in.
Why no automatic brightness?
Love the app except that it doesn’t know how to change the brightness when displaying the QR code for membership.
So when I go to the gym I have to turn up the brightness on my phone to make it possible for their reader to read the QR code on my phone.
Other apps do this automatically. The Costco app for example. On the app tap to enlarge the QR code iand it displays the QR and brightens only that region on the screen and Costco has no problem reading the QR code.
So when I go to the gym I have to turn up the brightness on my phone to make it possible for their reader to read the QR code on my phone.
Other apps do this automatically. The Costco app for example. On the app tap to enlarge the QR code iand it displays the QR and brightens only that region on the screen and Costco has no problem reading the QR code.
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Just add Apple wallet support already
Literally all you need to do to make this a 5 star app is add Apple wallet support for membership cards.
Non-functional
When trying to sign-in and giving my zip code, the app will pull up all the locations in different cities within my state but not my own city, rendering the app useless because it prevents me from logging in and seeing my location.
Can’t scan into YMCA
The bar code doesn’t come up. I can see a faded version of it but nothing happens when I click on it and the Y has to enter my info manually.
