Put some people on your app to fix it
No wonder this app has such a low rating. You guys aren’t fixing real issues. I can’t even get past the verification step and have resent the link like 10+ times. None of the codes work. Just a spinning wheel and then nothing. Exited the app a bunch and did all I could to troubleshoot nothing. Please make this app quality especially if this is where we are supposed to to get all our updates
Update: 9/10/26
Still the same. Can’t get through verification but receive the code every time!
Update: 9/10/26
Still the same. Can’t get through verification but receive the code every time!
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People friendly
Show up on iPhone
Can’t select my Y
All it shows are YMCAs in other cities. Kind of useless.
Put some people on your app to fix it
No wonder this app has such a low rating. You guys aren’t fixing real issues. I can’t even get past the verification step and have resent the link like 10+ times. None of the codes work. Just a spinning wheel and then nothing. Exited the app a bunch and did all I could to troubleshoot nothing. Please make this app quality especially if this is where we are supposed to to get all our updates
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Location
I live in Rochester, NY and when filling in the city where I live there were no options for Rochester so I was unable to continue to contact you. There are Many YMCA’s in and around Rochester but none were an option to choose from.
Pool schedule can be multiple things.
Can have 2 lanes open for lap swimming and 4 lanes open for Water aerobics classes at the same time. App only lists one of them.
Reservation process unfair
How come the same 35 people can reserve water aerobic classes but many of us cannot. We are all pressing the reservation button 75 hours in advance. Within 5 minutes or less the class reservations are filled and I can’t get in.
Why no automatic brightness?
Love the app except that it doesn’t know how to change the brightness when displaying the QR code for membership.
So when I go to the gym I have to turn up the brightness on my phone to make it possible for their reader to read the QR code on my phone.
Other apps do this automatically. The Costco app for example. On the app tap to enlarge the QR code iand it displays the QR and brightens only that region on the screen and Costco has no problem reading the QR code.
So when I go to the gym I have to turn up the brightness on my phone to make it possible for their reader to read the QR code on my phone.
Other apps do this automatically. The Costco app for example. On the app tap to enlarge the QR code iand it displays the QR and brightens only that region on the screen and Costco has no problem reading the QR code.
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Just add Apple wallet support already
Literally all you need to do to make this a 5 star app is add Apple wallet support for membership cards.
Non-functional
When trying to sign-in and giving my zip code, the app will pull up all the locations in different cities within my state but not my own city, rendering the app useless because it prevents me from logging in and seeing my location.
Can’t scan into YMCA
The bar code doesn’t come up. I can see a faded version of it but nothing happens when I click on it and the Y has to enter my info manually.
Absolute trash
Can’t even onboard it just sends infinite confirmation emails. My partner was able to onboard but it lacks 1) any useful info like pool closures, and 2) no longer has a workout tracker/planner. Absolute garbage.
Log in screen errors
Everytime I try and log in to settle up the app will send me a code and it won’t go through I tried refreshing and everything
Removed Apple Wallet YMCA card ability.
The new app design did improve in some areas but removing the “add membership card” to Apple Wallet is an objectively terrible design move.
When Apps like this get buggy and can’t open, members can’t access their membership card.
I would like to hear the plausible explanation for removing the most useful part of the mobile YMCA experience.
Please add this back
When Apps like this get buggy and can’t open, members can’t access their membership card.
I would like to hear the plausible explanation for removing the most useful part of the mobile YMCA experience.
Please add this back
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Schedules
I rated it low because you can’t see the schedules for the other gyms. The other app allowed it. Now I have to go to a web browser when I want to see other gym info.
Frustrating for families - multiple users (kids) in the account is a nightmare
This app has a lot of good things: I like the videos, the schedules; but it has a terrible design when it comes to signing in multiple users (families with kids).
It is a major inconvenience to have to sign all the way out and have to write down my email again, get the confirmation code, add zip code, choose the YMCA location, etc, etc, every single time I sign up one of my children for the kids zone… having multiple children, AND signing up my self to classes, and trying to stay signed in to use the barcode when I access the building… it is horrible!! Too much work.
All that takes me too much time and it is very frustrating that there’s no way to stay signed in and only change profiles without having to do everything from scratch EVERY SINGLE DAY
The other negative has to do with signing up and tracking for “challenges”. The only way to “track” my exercises is if I own an iwatch, I don’t have one, and it is a disadvantage when trying to participate.
I hope the app can improve and it can be made more user friendly and inclusive.
It is a major inconvenience to have to sign all the way out and have to write down my email again, get the confirmation code, add zip code, choose the YMCA location, etc, etc, every single time I sign up one of my children for the kids zone… having multiple children, AND signing up my self to classes, and trying to stay signed in to use the barcode when I access the building… it is horrible!! Too much work.
All that takes me too much time and it is very frustrating that there’s no way to stay signed in and only change profiles without having to do everything from scratch EVERY SINGLE DAY
The other negative has to do with signing up and tracking for “challenges”. The only way to “track” my exercises is if I own an iwatch, I don’t have one, and it is a disadvantage when trying to participate.
I hope the app can improve and it can be made more user friendly and inclusive.
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My foster children’s names remain
My foster children have returned home to their parents (L.A. and J.J). I requested that their names be removed from my account since they no longer live with me. They were removed from the computer at the Y but both of them remain on my app when I go to check in. Their names are there when I slide to look for my other children so we can check in. I hope this won’t be an issue if their parents add them to a ymca account. No one has been able to help me remove their names and I have reported this issue to the office at least 5 times. I even deleted the app multiple times and added it back. Their names remain. This is a serious issue since they were a ward of the state. I wish someone could help me update my account.
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App sucks
Can’t even load my profile.
Can’t love the app unless you love your branch and ONLY your branch
There is no way to look at schedules at any other nearby wise. The old app used to support this. But not this one! Even when you switch. Reference to look at another location, the schedules all continue to point to your original home location. Oh, and by the way, there’s no easy way to even temporarily change your home why to another to look at it schedules. You are blind for considering other options and schedules. So much for YMCA of Central Maryland selling the fact that there are so many locations and you can conveniently use them all. “Conveniently “meaning with no idea of the schedules?
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Needs improvement
This is a much better app than the previous version, I had no problem logging into the app. I wish they had the gym/pool/classes schedule available on the app. Maybe it will be available in future updates.
