App crashes
Allow the scanner to be saved to the Apple wallet. Also move the barcode to log in to the bottom of the screen. We should not have to screenshot the barcode to enable us to get into the gym after hours with the outdoor scanner.
Unusable app!
This app is the worst I’ve ever seen! I don’t know who’s the admin for this app, but they don’t have a clue what they’re doing. Every day it’s something different. Either you can’t login at all. You can’t log activity. It says user or location not found. Etc, etc, etc. The whole thing needs to be rebuilt from scratch!
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Worst app ever!
Horrible app! Numerous issues. You cannot see activities, schedule, workouts, notifications, etc. most of the time. Location services is set correctly, but it is saying that no location is set in the app, or sometimes it even states that the member cannot be found despite my name appearing in my profile page showing clearly my name and gym location. And sometimes you cannot even login at all despite uninstalling and reinstalling, or logging in and out, numerous times. And their so-called help desk is absolutely useless! I don’t think any of them have a clue about technology or how to administer this app.
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Good App, but no Apple Watch or wallet support
The app gives me everything I need to know about what’s going on at my Y, but it would be great if it could link my membership barcode to Apple Wallet.
Facility login
Please give us the option to have the app open to the bar code so that the only step to logging in at the Y is to open the app
Put some people on your app to fix it
No wonder this app has such a low rating. You guys aren’t fixing real issues. I can’t even get past the verification step and have resent the link like 10+ times. None of the codes work. Just a spinning wheel and then nothing. Exited the app a bunch and did all I could to troubleshoot nothing. Please make this app quality especially if this is where we are supposed to to get all our updates
Update: 9/10/26
Still the same. Can’t get through verification but receive the code every time!
Update: 9/10/26
Still the same. Can’t get through verification but receive the code every time!
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People friendly
Show up on iPhone
Can’t select my Y
All it shows are YMCAs in other cities. Kind of useless.
Put some people on your app to fix it
No wonder this app has such a low rating. You guys aren’t fixing real issues. I can’t even get past the verification step and have resent the link like 10+ times. None of the codes work. Just a spinning wheel and then nothing. Exited the app a bunch and did all I could to troubleshoot nothing. Please make this app quality especially if this is where we are supposed to to get all our updates
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Location
I live in Rochester, NY and when filling in the city where I live there were no options for Rochester so I was unable to continue to contact you. There are Many YMCA’s in and around Rochester but none were an option to choose from.
Pool schedule can be multiple things.
Can have 2 lanes open for lap swimming and 4 lanes open for Water aerobics classes at the same time. App only lists one of them.
Reservation process unfair
How come the same 35 people can reserve water aerobic classes but many of us cannot. We are all pressing the reservation button 75 hours in advance. Within 5 minutes or less the class reservations are filled and I can’t get in.
Why no automatic brightness?
Love the app except that it doesn’t know how to change the brightness when displaying the QR code for membership.
So when I go to the gym I have to turn up the brightness on my phone to make it possible for their reader to read the QR code on my phone.
Other apps do this automatically. The Costco app for example. On the app tap to enlarge the QR code iand it displays the QR and brightens only that region on the screen and Costco has no problem reading the QR code.
So when I go to the gym I have to turn up the brightness on my phone to make it possible for their reader to read the QR code on my phone.
Other apps do this automatically. The Costco app for example. On the app tap to enlarge the QR code iand it displays the QR and brightens only that region on the screen and Costco has no problem reading the QR code.
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Just add Apple wallet support already
Literally all you need to do to make this a 5 star app is add Apple wallet support for membership cards.
Non-functional
When trying to sign-in and giving my zip code, the app will pull up all the locations in different cities within my state but not my own city, rendering the app useless because it prevents me from logging in and seeing my location.
Can’t scan into YMCA
The bar code doesn’t come up. I can see a faded version of it but nothing happens when I click on it and the Y has to enter my info manually.
Absolute trash
Can’t even onboard it just sends infinite confirmation emails. My partner was able to onboard but it lacks 1) any useful info like pool closures, and 2) no longer has a workout tracker/planner. Absolute garbage.
Log in screen errors
Everytime I try and log in to settle up the app will send me a code and it won’t go through I tried refreshing and everything
Removed Apple Wallet YMCA card ability.
The new app design did improve in some areas but removing the “add membership card” to Apple Wallet is an objectively terrible design move.
When Apps like this get buggy and can’t open, members can’t access their membership card.
I would like to hear the plausible explanation for removing the most useful part of the mobile YMCA experience.
Please add this back
When Apps like this get buggy and can’t open, members can’t access their membership card.
I would like to hear the plausible explanation for removing the most useful part of the mobile YMCA experience.
Please add this back
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Schedules
I rated it low because you can’t see the schedules for the other gyms. The other app allowed it. Now I have to go to a web browser when I want to see other gym info.
