Can’t book anything
I’m constantly getting a message ‘your session has timed out’ even though I just open the app. I’ve re-installed the app, logged out and tried web browsers too. Looks like the booking tab is not operational
Terrible
Awful app. Not fit for purpose.
Rubbish
Doesn’t load any data or classes like the App Store shows! I’m logged in and when I try to book a class it prompts me again to log in and then says my details are incorrect
Booking part of the app is very glitchy
So often the booking part of the app won’t load on my iPhone. Frustrating when classes book up fast and I can’t book on.
Poorly made even the app name isn’t capitalised on the playstore
Very bad poorly made and laggy takes about a blue moon to load and the UI is just terrible. Could easily be better
Really poor
I regularly cannot use this app to book classes or look at availability. I’ve been trying to use this app all evening and continuously get a white page and that’s it. No other way to book classes - with this app my gym/fitness subscription is pointless.
Would not recommend
I have joined a new gym, they use this app. I already use another gym who also are associated with this app and so far I have not been able to log on to my new gym as there is no way of getting the app to recognise the new gym
Response from developer
Thanks for your feedback and we’re sorry to hear about the issue you’ve been having. I’d be glad to help, please reach out to m@fitnexus.com and we will assist as best we can
Fixed by Manraaj
The app wouldn’t open. Manraaj pointed out the problem for me very quickly. Thanks.
Response from developer
Hi Heedtheba Sorry to read you’re having trouble with the app. Upon checking our side we are unable to replicate the error you’re experiencing. If you could email m@fitnexus.com we’d be happy to assist you in getting this resolved and you using the app as soon as possible. Kind regards Manraaj
Makes class booking simple
It makes my life a lot easier when planning my week, I can book my classes with ease from home, when someone cancels the class it gives the next person a chance to book on so I very rarely miss out on a space
Absolutely dreadful
Poor support, join the app pay your gym fees and cannot access the app. You ask for help on the app, no point. This app has to be the worst for functionality and support on the App Store. By far the worst app I’ve ever installed.
Response from developer
Hi there We’re sorry to hear you’re having issues accessing the app. Can you please drop us a line at m@fitnexus.com and we’ll be happy to look into your problem immediately
Useless app
Useless. I cannot book online I pay in but it tells me I have not paid and that I have no account. Really need to sort this platform application out unless it’s aim is to upset paying customers.
Response from developer
Hi We’re sorry to hear about the problems you’ve been experiencing. Is this your first time using the app? Have you clicked the “create account” button and followed the steps to set up an app login? Please email us at m@fitnexus.com so we can help with your issues
Doesn’t work
Can’t sign up, can’t sign in, can’t use it. Useless
Run from them
I don’t usually do app review but I had to do this to warn everyone. I have never had such a bad customer service experience and plus they’ll try to take your money even after cancelling. I tried contacting them in so many ways and no response and when I did get a response it was all wrong. Plz plz plz don’t pay them if you need you better pay the gym directly DONT go through them you will regret it trust me.
Show more
Service 👌🏼
Had issues with the app but customer service was excellent and sorted the problem within a couple of hours.
Unable to log in
Downloaded this app as recommended by my gym. However,I’ve been unable to log in at all . Any attempts are met with ‘invalid email/password.’ My login details are saved to Touch ID and I’ve taken my phone to the gym to double check but to no avail. I’ve recently updated to iOS 13 and wonder if this is the issue. An update is urgently needed
Show more
Stopped working
Initially worked fine. But since recent Apple update I can’t get onto the classes page anymore. I have tried deleting and downloading again but this hasn’t helped. Needs an urgent fix.
Doesn’t work in iOS13
Since updating to iOS13 this app no longer allows booking at my gyms class booking system.
Turned up to the gym this morning to find everyone else complaining of the same issue.
Hopefully resolved within this week otherwise I think the gym will be heeding it’s customers requests to change to a different developers app.
Turned up to the gym this morning to find everyone else complaining of the same issue.
Hopefully resolved within this week otherwise I think the gym will be heeding it’s customers requests to change to a different developers app.
Show more
App not working
Just downloaded the app , went to create an account but got to step 2 and it wont progress any further so im currently stuck attempting to create an account, haven't even had the chance to try out the features
App developers need to read
You need to get another update or as soon as possible please. Messages aren’t loading or showing at all. It gives me the notification on messages but then I click on there and the screen stays blank. Can you fix this please. I know the app will be good once it’s fully finished but this needs to be sorrtteeddd
Thank you
Thank you
Show more
Shockingly appalling App
My fitness centre have just moved over to using this app and it is awful. Like other reviews it tells me that my password and email don’t work. Try resetting and then I’m told I’m timed out!! How an earth in this day and age can something be so terrible!