Worst customer service in the world
I ordered a few times from this place. Always late. Last timw they were 2 hours late order, I asked them to cancel and refund, and I'm still waiting fory refund 2 weeksater.
Call center peoe are rude, their service is terrible.
Call center peoe are rude, their service is terrible.
Horrible app
Sorry guys, I’m a fan of ZWZ but the new app is absolutely horrible. It’s got NOTHING RIGHT. Neither the UI nor the UX. Nor does it have Apple Pay, nor does it have order tracking. Even the promo codes that showed the discount, I ended up being charged for the full thing. Guys, if you want people to use your app so you don’t pay a cut to Talabat or Deliveroo, then you better make a decent app.
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Dreadful app and even worse customer service
And no matter how many times you click on no plastic cutlery and even call them to insist that they don’t include it, you will get tons of it every single time. Sadly I love the food and wish the franchise would change hands. It’s an infuriating process to order, and to have to chase for an update afterwards.
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Login gets the app to crash every time
The app login feature has a bug, and every time u try to login via Facebook it crashes. It’s been a year and I’ve raised that issue with the staff and still it hasn’t been fixed. Too bad because the ordering options are pretty sweet. The app discourages u to order and I end up ordering from a different place.
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Worked once crashed the second time
The first time I used it the app was fine. Pretty easy to use. The second time, I decided to use my credit card. Wrong choice. It charged my card but the app crashed. I was hoping to start using this but it looks like I will have to go back to the call center.
