No language selection
To see what’s available in your area, you need to choose a country - but there is no option to toggle the display language, and something in the settings prevents mobile translation from working in-app — so unfortunately, it is useless to me. If Zalando wants to capture the dollars of an increasingly mobile and global consumer, English needs to be an optional second language for most countries (definitely those in the EU).
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VVerballistics
Response from developer
Hi Verballistics, thank you for your feedback. Your input has been shared with the relevant team for consideration. For further assistance, please reach out to us through the Help & FAQ section. 🧡 Your Zalando team.
Smoothness
I just love Zalando because of how smooth it is to order from this app. I have been using it for 4 years now and I’ve not been disappointed 🤭
MMaOrPo
Response from developer
Hello MaOrPo! It's fantastic to hear how consistently smooth your experience has been! We appreciate your loyalty over the years and are delighted you love ordering through the app. If you have any suggestions on how we can make the app even better, please feel free to share them with our customer support team. 🧡 Your Zalando Team
No dark mode
No dark mode
DDarioPeach
Liars
I’m on the Shine tier, which includes free shipping once a year, but that benefit was taken away. Support keeps telling me it isn’t included in my tier. I feel misled, and this has been an awful experience
YYahyaOne1
Scammed
I ordered several items, including a pack of Ralph Lauren boxers that were missing from the box. I then called customer service, but they implied I was lying. So, I turned to a consumer protection association, which, after following up several times without success, advised me to consult a lawyer.
MMarcoBerserker7
