Return policy
The company does not have a flexible return policy.
Bad extremely bad
There are no services, I’m still waiting for a refund. On May 16, 2026 I asked for a dress and after two days I asked him how long they took and I told him that I needed it for May 31 and they told me that it was impossible for them to make the custom made dresses, and I told them that I canceled it. And they told me that everything was on hold until I made the decision and to let them know for them to start and I came back and answered him and told them that I had already told them that I had already canceled the dress, to refund me the money ah well they told me in another email that as I had canceled the shipment for that reason the dress did not arrive on time and that supposedly the dress according to them was going to arrive on time, a cheek in every email they sent me was contradictory one day I answered “Kelly” another day “Annie” nothing to do with the service we are already today June-1-2026 and this is the time that I have not received my refund and then they send me another email saying that the dress was almost ready and that they were supposedly going to refund me 20% of my money when I paid $286.43 dollars and that they are waiting for my answer
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honest review
i've never made a review for an app or website but i feel that this is important and ppl need to know, do not spend your money on this especially for prom unless you're planning FIVE months ahead. i planned early for my prom per usual and never got my senior dress, i got my return but it was only 50% back, what a waste of time AND money
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Dresses
Livery nice
DONT recommend!
I ordered a prom dress from ZAPAKA on May 6 in a standard size 2 with no custom measurements or special requests, yet the processing time was somehow listed as 12–15 days, which is ridiculous for a non-custom dress. Once I realized it would not arrive before my prom, I contacted customer service for a refund since the dress had not even shipped yet. They only refunded 50% because it had been over 72 hours since ordering, even though nothing had been shipped. Keeping half of someone’s money for an unshipped standard-size dress feels extremely unfair. The whole experience was stressful and disappointing. Between the long processing times and terrible refund policy, this company seems more interested in keeping your money than helping customers.
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