Terrible store policies
I received a gift card for this store as a gift. The shoes I bought were a bit too small so I completed their return process the next day and dropped them off at UPS. Tracking says Zappos has now received my return but they told me their policy is now to take 30 days from the date of return to return my store credit. This is after I have to provide them tons of personal information anytime I communicate with customer service. Definitely pick a different store to order from. Their prices are incredibly bad compared to competitors anyway.
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Returns process now terrible
I’m waiting almost 3 weeks for my credit. Not the Zappos it was. If product available elsewhere get it there.
Customer service is awful!
Refunds take 30 days AFTER they receive the returned items 😳
Slow Refunds & Annoying Marketing Notifications
Annoying Marketing Notifications that can't seem to be disabled.
Calling does nothing to stop their app Marketing Notifications.
They drag out refunds to the end of their 30 day policy.
I expected fast refunds like Amazon, since they are owned by Amazon, and especially since I linked my Amazon Prime account.
No dice! Horrible!
Otherwise it is great! Hahaha
Calling does nothing to stop their app Marketing Notifications.
They drag out refunds to the end of their 30 day policy.
I expected fast refunds like Amazon, since they are owned by Amazon, and especially since I linked my Amazon Prime account.
No dice! Horrible!
Otherwise it is great! Hahaha
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Returns
When you buy something it is rushed and when you have to return something it is sent back via snail (truck) delaying the return process. People could be wanting to use those same funds to buy another pair of shoes or something.
