Horrible return process
I bought a pair of sneakers in size 7. Ran small. Wanted to arrange an exchange. Was told the only option was to cancel and reorder. However their acknowledgement of receipt could take 6 weeks and then the credit another two weeks. In this day and age that’s ridiculously long- and almost certainly designed to hold onto your cash longer than necessary. I decided not to reorder in 7 1/2 , and immediately deleted the app. Then I began the long wait. Just glad our arrangement has an end date.
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JJowri
Notification settings
Good app--clear and easy to navigate--but I explicitly turned off marketing notifications and I'm still getting them anyway.
HHMinDC
Slow Refunds & Annoying Marketing Notifications
Annoying Marketing Notifications that can't seem to be disabled.
Calling does nothing to stop their app Marketing Notifications.
They drag out refunds to the end of their 30 day policy.
I expected fast refunds like Amazon, since they are owned by Amazon, and especially since I linked my Amazon Prime account.
No dice! Horrible!
Otherwise it is great! Hahaha
Customer service sucks!
Calling does nothing to stop their app Marketing Notifications.
They drag out refunds to the end of their 30 day policy.
I expected fast refunds like Amazon, since they are owned by Amazon, and especially since I linked my Amazon Prime account.
No dice! Horrible!
Otherwise it is great! Hahaha
Customer service sucks!
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T3Tim Apple 324
Terrible store policies
I received a gift card for this store as a gift. The shoes I bought were a bit too small so I completed their return process the next day and dropped them off at UPS. Tracking says Zappos has now received my return but they told me their policy is now to take 30 days from the date of return to return my store credit. This is after I have to provide them tons of personal information anytime I communicate with customer service. Definitely pick a different store to order from. Their prices are incredibly bad compared to competitors anyway.
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WWmm14
Returns process now terrible
I’m waiting almost 3 weeks for my credit. Not the Zappos it was. If product available elsewhere get it there.
SSKDNJ
