Poor customer service
Very poor service and they have bad customer service. I had a booking for airport transfer, driver not picking up and the call center employees are far away from professionals.
Zaps premium manikonda
Smooth , professional pick up service Mohammed Rehan. He was on time , courteous and drove well.
Highly recommend this service and the driver.
Highly recommend this service and the driver.
الخدمة سيئة
التطبيق لا يعطيك خيارات ابداً
Great experience
Thanks to Mohammad Rahat for his excellent service.
سيء
للأسف ابسط شيء ما عرفو يضبطونه opt ما تجيني تم التواصل مع الدعم الفني و غير الرد المتأخر ما استفدت من حلولهم
Service
I have used the service a couple times to/from DXB and found it exceptionally good. Both times was served by Naresh who was extremely professional.
Would be appreciated if the other destinations served by Zaps improve to this level!
Would be appreciated if the other destinations served by Zaps improve to this level!
Ratings
Driver Ashraf very good service
Bad customer experience
They don’t respect their customers, very bad service
Inquiry
Is ENBD or RAK bank visa and Mastercard cards covered in this app?
45km limit from the airport
Dammam the airport is already very far from Khobar and they don't accept any pick up 45km away which makes no sense
Outstanding Service Every Time!
I’ve been using Zaps Premium for airport transportation for the past 5–6 months, and the experience has been exceptional. The chauffeurs are always professional, punctual, and courteous. Their airport greeting service is smooth and welcoming, and the cars are consistently brand-new, clean, and luxurious.
A special thank you to the Head of Operations for Zaps, Ms. Nayida Shaikh for her outstanding support and attention to detail. She truly elevates the entire experience. Highly recommended for anyone looking for reliable and premium transportation!
A special thank you to the Head of Operations for Zaps, Ms. Nayida Shaikh for her outstanding support and attention to detail. She truly elevates the entire experience. Highly recommended for anyone looking for reliable and premium transportation!
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Experience with concierge team
I initially faced a technical issue with the app, which I raised to the concierge team ahead of time. I kept following up to expedite resolving it so I could book my trip at least 48 hours before my flight, as required by the Zaps Premium policy. As we approached the 48-hour mark, I still hadn’t received a response. When I asked if the service could be booked manually from their side, I was informed that it had to be done through the app, which left me with the impression that I might not receive the service at all.
Later, on the same day of my flight, I was contacted by the concierge, Nayida Sheikh, who confirmed the trip and took over the arrangements. She was very helpful and ensured everything was prepared smoothly.
The chauffeur arrived on time and was extremely professional, making the ride comfortable and stress-free.
The only areas of improvement would be providing the chauffeur’s details earlier and ensuring clearer, more timely communication throughout the process
Later, on the same day of my flight, I was contacted by the concierge, Nayida Sheikh, who confirmed the trip and took over the arrangements. She was very helpful and ensured everything was prepared smoothly.
The chauffeur arrived on time and was extremely professional, making the ride comfortable and stress-free.
The only areas of improvement would be providing the chauffeur’s details earlier and ensuring clearer, more timely communication throughout the process
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PREMIUM
Truly exceptional and non compromising.
Amazing experience
Had an amazing experience using this app for valet parking! Everything was smooth and effortless ,the booking was quick, the service was prompt, and the staff were super professional. It saved me so much time and made my visit completely hassle-free. Highly recommend it to anyone who values convenience and premium service!
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Mr
One of the best app for luxury services
Great
The team and technology both are great
Is this scam?
I tried to register with the unusual way but it keeps saying invalid input.
Dr
Drivers in Riyadh are super RUDE and SLOW & always LATE
And drivers in Dubai are very friendly & efficient
And drivers in Dubai are very friendly & efficient
Unreliable
Unreliable, almost missed my flight.
Dr.
I could not register, no PIN code was sent.
