Poor customer service
Response from developer
Dear Mr. Faisal, We sincerely apologize for your experience and understand your frustration. This is certainly not the level of service we strive to provide. Please email us at concierge@zapspremium.com with your booking details and registered phone number so our team can review your case on priority and work towards resolving it as quickly as possible. — ZAPS Premium Concierge Team
Zaps premium manikonda
Highly recommend this service and the driver.
Response from developer
Dear Mr. Ishaq, Thank you for your wonderful feedback. We are delighted to know that you had a smooth and professional pickup experience with ZAPS. It's great to hear that Mr. Mohammed Rehan was punctual, courteous, and ensured a safe and comfortable journey. We truly appreciate your recommendation and look forward to serving you again soon. — ZAPS Premium Concierge Team
الخدمة سيئة
Response from developer
Dear Mr. Abdullah, We are sorry to hear that the app did not display any available options when you needed assistance, and we fully understand how frustrating that can be. Please contact us at concierge@zapspremium.com with your registered phone number and the relevant details, and our team will be happy to look into the matter and assist you. – ZAPS Premium Concierge Team
A real pain and not recommended
Uber black every time- cheaper and no stress. The aim seems to be to find a reason not to send you a car.
👍🏼
Great experience
Response from developer
Dear Sir/Madam, Thank you for taking the time to share your feedback. We’re delighted to know that Mohammad Rahat provided you with excellent service. Your kind words are truly appreciated and motivate our team to continue delivering a great experience. We look forward to serving you again soon. — ZAPS Premium Concierge Team
سيء
Response from developer
Dear Sir/Madam, We’re really sorry to hear about your experience and understand how frustrating this must have been. This is certainly not what we want for our customers. Since we’re unable to identify your details from this review, we’d really appreciate it if you could email us at concierge@zapspremium.com with your registered mobile number so our team will look into this matter and assist you as quickly as possible. — ZAPS Premium Concierge Team
Service
Would be appreciated if the other destinations served by Zaps improve to this level!
Response from developer
Dear Mr. Ali, Thank you for sharing your valuable feedback. We’re delighted to hear that your experiences traveling to and from DXB were exceptionally good and that Naresh provided professional service on both occasions. Your suggestion regarding maintaining the same high standard across all destinations is truly appreciated. We look forward to serving you again. — ZAPS Premium Concierge Team
Ratings
Response from developer
Dear Mr. Mohamed Elshaar, Thank you for sharing your feedback. We’re pleased to hear that Driver Ashraf provided very good service. Your appreciation means a lot to us. Thank you for choosing our service. We look forward to serving you again soon. —ZAPS Premium Concierge Team
Bad customer experience
Response from developer
Dear Valued Member, We’re sorry to hear about your experience and truly regret that it did not meet your expectations. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We value your feedback and would appreciate the opportunity to review this further. Please contact us at concierge@zapspremium.com using your registered mobile number so our team can assist you promptly. —ZAPS Premium Concierge Team
Inquiry
45km limit from the airport
Response from developer
Dear Valued Customer, Thank you for sharing your feedback. We regret the inconvenience caused and understand your concern. The service availability is determined by the programme’s terms, and our team is always here to assist with any clarification you may need. Please feel free to contact us at concierge@zapspremium.com. – ZAPS Premium Concierge Team
Outstanding Service Every Time!
A special thank you to the Head of Operations for Zaps, Ms. Nayida Shaikh for her outstanding support and attention to detail. She truly elevates the entire experience. Highly recommended for anyone looking for reliable and premium transportation!
Response from developer
Dear Mr. Mohammed Alarfaj, Thank you for your wonderful review. We are very glad to know you have enjoyed our service. Your kind words motivate our team. We look forward to serving you again soon. — ZAPS Premium Concierge Team
Experience with concierge team
Later, on the same day of my flight, I was contacted by the concierge, Nayida Sheikh, who confirmed the trip and took over the arrangements. She was very helpful and ensured everything was prepared smoothly.
The chauffeur arrived on time and was extremely professional, making the ride comfortable and stress-free.
The only areas of improvement would be providing the chauffeur’s details earlier and ensuring clearer, more timely communication throughout the process
Response from developer
Dear Valued Member, Thank you for your feedback. We are glad your trip went smoothly, and we appreciate your suggestions they have been noted for improvement. Warm regards, ZAPS Premium Concierge Team
PREMIUM
Amazing experience
Mr
Great
Is this scam?
Response from developer
Dear User, We are sorry to hear that you faced difficulty while registering. Please rest assured this is an official service by ZAPS. Request you to please share your registered mobile number at concierge@zapspremium.com enabling our team can assist you promptly. – ZAPS Premium Concierge Team
Dr
And drivers in Dubai are very friendly & efficient
Response from developer
Dear User, We are sorry to hear about your experience in Riyadh and appreciate your kind words about our Dubai team. Your feedback is valuable, and we will ensure this is addressed with our Riyadh operations team to improve service quality. Warm regards, ZAPS Premium Concierge Team
