Menu awkward to navigate
Difficult to find things
Ship delicate items in better packing
I orders 14 plates. Only 4 arrived unbroken. Zara says it doesn’t use bubble wrap but what’s the cost of labor, shipping, production versus product loss?
Very upset loyal customer
Tried to do a small partial return at the Zara store , where I was told they couldn’t assist as I purchased from the home app. Despite having made several purchases in the past and returned without event. Drove back home 45 minutes in total, spoke with customer service through this app and was simply given return instructions. I am expected to pay myself to ship back even though I paid to ship here and drive to store to return. Refused to let me speak with a manager . Told me no one could help me. I. The past 12 months between the two stores I gave spent close to 5k on decor and items for my home remodel. Very sad to experience that my totality to this brand means nothing.
Show more
Favourites Flaw
I love this app. The products are wonderful and often well priced, although there are premium ranges with the higher pricing that you’d expect. The order process is streamlined.
However, what should be a very useful feature -favourites lists - is useless to me on my iPhone. I can’t create a new list to add products to because the keyboard covers the SELECT button that should conclude the process. I can’t see a way to get past this
and had to close the app to move on. Hopefully the next update will resolve this.
However, what should be a very useful feature -favourites lists - is useless to me on my iPhone. I can’t create a new list to add products to because the keyboard covers the SELECT button that should conclude the process. I can’t see a way to get past this
and had to close the app to move on. Hopefully the next update will resolve this.
Show more
Great Products
I love Zara Home! The products are so unique. I enjoy the watching a video of their products on YouTube. The music while watching is in French and so relaxing. What a joy!
PRODUTOS DIFERENCIADOS
Excelente
Worst app and service
You have to pay for home items return they won’t give you return label. So if you order a big piece and it doesn’t fit, you can have to pay more than 100$ for a return. Ridiculous in 2026
Sucks
Bad
Travado
Difícil de usar, trava toda hora, português de Portugal e não do Brasil, tem que querer muito comprar pra chegar até o final.
stop with force updates!!!
i'm tired of updating this app everytime i open it!!! come on! it's 2026 please stop pushing to force update!!
No sizes on throw for pillow covers
They don’t provide any sizes in the “Product detail” dropdown menu for their throw pillow covers. Gives all kinds of other information, but what good is that if you don’t know what the heck the size is??? Horribly frustrating. PLUS you can’t hold down the product reference number to be able to paste it into the chat area to even ask about it. Got to find a pen and paper, write it out, then type it in to ask a question about something that.should.have.been.there in the first place!
Show more
não deixa selecionar cidade no momento da compra app muito ruim
não deixa selecionar cidade no momento da compra app muito ruim
Bug no login
Não consigo fazer login na conta, da bug…
I made a purchase in jan/26 that’s still not delivered and can’t cancel.
This happened twice, but the second time I actually received my items. I try cancel but it’s IMPOSSIBLE. The app used to be great now I don’t want to buy from it ever again
Não tem as infos completas nos produtos
Tive que devolver por ser 220v
B
Excelente
Perfeito
Tudo lindo
.
Rolar a página pra visualizar o catálogo é muito esquisito. Cada vez que você para de descer o feed, ele sozinho se mexe pra cima, num comportamento muito antinatural. Isso faz a navegação no aplicativo ser muito irritante
Perfeito
Nota 10
Katastrophaler Kundenservice
Ich bin absolut enttäuscht vom Kundenservice bei Zara Home. Meine Bestellung ist nie bei mir angekommen, und trotzdem musste ich über einen Monat auf meine Rückerstattung warten. Während dieser Zeit habe ich mehrfach den Kundenservice kontaktiert und wurde jedes Mal nur vertröstet, ohne eine klare Lösung oder konkrete Informationen zu erhalten.
Es kann nicht sein, dass Kund:innen für Fehler im Versandprozess so lange auf ihr Geld warten müssen. Besonders frustrierend war, dass ich ständig selbst nachhaken musste, anstatt dass sich Zara Home proaktiv um das Problem kümmert. So stellt man sich weder Service noch Kundenzufriedenheit vor.
Für mich war das eine äußerst negative Erfahrung, und ich werde dort künftig nicht mehr bestellen. Wer Wert auf zuverlässigen Versand und kundenorientierten Support legt, sollte sich gut überlegen, ob er hier bestellt.
Es kann nicht sein, dass Kund:innen für Fehler im Versandprozess so lange auf ihr Geld warten müssen. Besonders frustrierend war, dass ich ständig selbst nachhaken musste, anstatt dass sich Zara Home proaktiv um das Problem kümmert. So stellt man sich weder Service noch Kundenzufriedenheit vor.
Für mich war das eine äußerst negative Erfahrung, und ich werde dort künftig nicht mehr bestellen. Wer Wert auf zuverlässigen Versand und kundenorientierten Support legt, sollte sich gut überlegen, ob er hier bestellt.
Show more
