Poor experience
Non existent support, couldn’t complete the order without Facebook verification which is failing
SMS
Trying to download app before I move to PH from the uk and I’m not getting the sms through on my uk phone to activate
Great app except for the size
I love the way this app puts you in touch with physicians and other medical support but am amazed that it is only really optimized for phone size devices. A tablet or desktop size would be great though at least its available on desktop.
It could be so good if they fixed a few things
The most ridiculous issue with this app is that they allow you to rate therapists, see their ratings, and favorite them but you can’t actually filter out low rated or bad therapists. When you’re matched with one and you try to cancel they quickly begin charging you for the cancellations. It has actually started to seem like a bit of a scam. It could be a phenomenal experience if they would fix this.. as it is I’m afraid this frequent user is going to have to go elsewhere.
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The best service and prompt response
We need more coverage in Manila
Bug that renders it inoperable
I used to love the app until this week when I badly needed to book medical tests and the app gets stuck with a review page that keeps coming up even after submitting a review. One cannot do anything else on the app because of it. Please fix it!
Location is not working
I cannot book any services since the location is not working
Pathetic
Booked 3 appointments now as the Dr just doesn’t show up. Online support doesn’t reply either. I really need antibiotics and this incompetent service has not delivered at all. 👎👎👎👎
Great health app
This is now my go to app for all my medical and health services. I get my flu shots yearly with zennya and get regular blood tests every few months and massages every week, and online doctors consults as needed. Always professional and the medical and wellness products used in the services are top notch.
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Make life a lot easier during covid pandemic
I’ve been booking, at least twice a week, zennya’s wellness services since I’ve arrived here in the Philippines. However, I’ve never once considered using this App for medical (perhaps bcz unconsciously I associated medical services to clinic or hospital), which I’ve quickly regretted after I received my first two medical services (covid test and flu test). I have to thank a friend of mine who vouched for the quality of zennya’s medical services which later on I’ve done to my family and friends. It truly is the most efficient, safest and even affordable medical home services available not just in the Philippines but also in the US. Highly recommended
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Waste of money
Don’t use these guys. They don’t issue receipts and the medical report is not valid
This app had what I needed. I entered my name, email address, and credit card info.
Ordered the service I wanted then this app required a Facebook account to be linked. Some people don’t have and don’t want a Facebook account.
I deleted my credit card info. Giving this app a one star. Then deleting it.
Maybe in the future, businesses might realize they are losing real paying customers because they require a Facebook account.
Ordered the service I wanted then this app required a Facebook account to be linked. Some people don’t have and don’t want a Facebook account.
I deleted my credit card info. Giving this app a one star. Then deleting it.
Maybe in the future, businesses might realize they are losing real paying customers because they require a Facebook account.
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Met designer, used service
Very professional masseuse, came to hotel room, the app is user friendly and overall a good service.
System support
Very bad system support! You will have to dial 10xxx still can’t Contact!
Zennya customer service and therapist
Zennya sent me a therapist that was on advance booking. They made me wait for an hour and As we were about to start the session zennya’s system canceled the session and their customer service had the nerve to tell me to book another one. THIS IS HOW ZENNYA TREATS THEIR LOYAL CUSTOMERS.
Faulty App/Poor customer service
The actual services from the therapists are good, and I have no complaint. The actual app is faulty. The app froze and would not let me come off one of the sub-menus no matter how many times I closed the app and re-opened it. I decided to uninstall and then reinstall the app, but since doing this I have been unable to login to the app. The app assumes I'm trying to create a new account and notifies me that my account already exists and leaves me at the login page. I've attempted to contact customer service multiple times through texts and emails with no response from either.
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Heat on demand massage app
Nice job , they did a nice job designing this app, of course it could be better, and I’m sure there working the bugs out. I have great ideas for them if there listening, but it does the job. I really like this app it’s Great when the therapists are available
Great, when someone is available
Used this app in Manila since 2015. Unfortunately, on recent visits, it’s extremely difficult to find anyone available. “Remind me when someone’s available” doesn't work at all. It’s probably easier to rely on another service / book elsewhere nowadays.
Started with a promise, now a disaster
It's been 2 weeks and I can't book a massage with my favorite therapist. I'm thinking of not using the app altogether! I've been wasting my time waiting for my booking to be accepted. I've patronized Zennya since it's launched and I don't feel that my loyalty matters.
The ‘customer service staff’ explained that it’s because of growing demand. I don’t think that’s the reason. My favorite therapist had been available for like 3 hours and he’s not that far from me -but my booking was never accepted.
Then the ‘staff’ further explained that the therapist was out of range. Zennya has been decreasing that range. I was able to book that therapist for a good of number of times even if he was in that location. That conversation is pointless and will lead to nowhere.
Zennya app started with a promise but now is a disaster. The Zennya team will not go the extra mile (or even lift a finger) to console a dissatisfied loyal customer. They have a lot of reasons for the disservice but never take actions to save the customer relationship.
PS. I avail Zennya services at least once a week on the average - and I can freakin’ prove that! After spending thousands of pesos for Zennya, I feel I deserve some ‘going the extra mile’ customer service. I AM VERY DISAPPOINTED.
The ‘customer service staff’ explained that it’s because of growing demand. I don’t think that’s the reason. My favorite therapist had been available for like 3 hours and he’s not that far from me -but my booking was never accepted.
Then the ‘staff’ further explained that the therapist was out of range. Zennya has been decreasing that range. I was able to book that therapist for a good of number of times even if he was in that location. That conversation is pointless and will lead to nowhere.
Zennya app started with a promise but now is a disaster. The Zennya team will not go the extra mile (or even lift a finger) to console a dissatisfied loyal customer. They have a lot of reasons for the disservice but never take actions to save the customer relationship.
PS. I avail Zennya services at least once a week on the average - and I can freakin’ prove that! After spending thousands of pesos for Zennya, I feel I deserve some ‘going the extra mile’ customer service. I AM VERY DISAPPOINTED.
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Amazing and very professional experience
One of the best UX I ever saw in an App, the navigation is easy and friendly, the range of services is very complete, and the quality of the massages and the professionalism of the therapists is always beyond my expectations. No spa could compete with them since they are very well trained, very polite and no cash involved. I recommended it already to many friends, don’t hesitate it and try ordering asap!
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