Zentra Access User Reviews

Name: Zentra Access
Rating: 3.4 (32 reviews)

Zentra Access

Schlage Lock Company

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience10.0% of reviews

Neutral20.0% of reviews

Negative experience70.0% of reviews

~ Based on 10 written reviews from the US App Store.

Is Zentra Access Safe?

Zentra Access has mixed safety signals based on user ratings. AppsHunter Safety Score for Zentra Access is 69/100.

This assessment is based on 32 user ratings, with an App Store average of 3.4/5.

Safety Analysis

56.3% of ratings point to a safe experience

6.3% of ratings suggest some concerns

37.5% of ratings point to a risky experience

~ Based on 32 App Store ratings for Zentra Access.

Is Zentra Access Legit?

Zentra Access appears to be a legitimate app. AppsHunter Legitimacy Score for Zentra Access is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App does not work

I tried to sign in the app because my campus uses this app to open doors and it said to login with my school account and I put the exact login and it does not work. I get an error message saying wrong email or password. I tried multiple passwords I use and none of them worked. I tried resetting the password with an email and the email never came to my inbox.

Terrible app, don’t get it if you can

LittX

4 months ago

Terrible app

Keeps logging me out every few times I use it.

SwayTee999

5 months ago

Needs improvement

The app seems to be having trouble all the time. It logged me out every time I close the app and I have to log back in when I’m sitting at the door. When it does work, there are no labels on the door so I have to guess which store it is. Definitely needs to improve.

geramontmart

10 months ago

Response from developer

Thank you for your feedback. We apologize for the inconvenience caused by the logout issue, which has been resolved in a recent update—please ensure your app is up to date. Please contact your property manager to resolve the door labeling issue, they will be able to help you address this issue.

Constant Sign in Prompts

The app works well enough regarding its primary function. However, every time the app is closed and reopens, it asks for me to sign in again. A hassle, but not too challenging. But there’s no Face ID log in for this app. So I have to manually put in my credentials every time I open the app from close. Very frustrating.

yafeters

a year ago

Response from developer

Thank you for your feedback. We understand how repeated sign-ins can be frustrating. The repeated login issue has been resolved in a recent update. If you have any additional issues please reach out to your property manager for support.

Shockingly TERRIBLE!!

How is this app so bad??? This is the first review I leave for an app after being on iOS for 20 years….. This app is so broken. The sign in process is terrible and it constantly prompts you. You will find yourself standing outside a common area lock while carrying things and trying to go through their 20 required steps just to log in. The trying to find the lock you need to open. It would be great if you could tap your phone to open or at least have TRUE face ID instant login to the app not a redirect to a mobile site to enter credentials!

P.S. I work in the tech industry… This is not user error, this is a horrible app.

Look at how solid Open Path or several other apps are. You have to step up your QA game with your dev team!

DD-2013

a year ago

Response from developer

Thank you for sharing your detailed feedback. We understand the frustration caused by the sign-in process and have since fixed that issue in a software release. We’re excited to share that we’ve released resident key in Apple Wallet and Google Wallet, providing the tap-and-go experience you’re looking for. Please check with your property manager to see how to upgrade and enable this feature. Your input is valuable as we continue to refine the app, and we appreciate your patience during this process. If you have additional suggestions or need assistance, please reach out to your property manager.

Latest update causes log out every time

A good app with a very basic interface. The recent update has caused my account to log out every time I close the app. I’ve reinstalled the app with no fix.

Drj1993

a year ago

Response from developer

Thanks for the feedback — we’re sorry you experienced repeated logouts. This issue was identified and has been fixed in a recent release. Please update the app to the latest version; if you continue to see the problem after updating, contact your property manager for further assistance.

Session timeout is currently 30 minutes not 30 days

Since the last update, I have had to log into the app multiple times every day. Today I had to log into the app 3 times. Please revert whatever you changed in the app recently.

randonuser

a year ago

Response from developer

Thank you for your feedback. We recognize this login issue is frustrating and want to assure you it has been resolved in a recent software update. Please make sure your app is updated to the latest version for the best experience. If you continue to experience problems, please reach out to your property manager for assistance.

I love this app!

Zentra made accessing my apartment so quick and easy! I don’t ever need to carry keys (or my wallet) ever again! Now my phone opens my door, starts my car, and pays for my purchases! Fantastic! I’m glad I moved to this apartment, I’ll never rent anywhere that doesn’t have Zentra ever again!

FL-TI

a year ago

App is terrible

Our apartment complex recently went digital with our locks and we constantly get logged out. The app times out. We sometimes have to wait 3-4 minutes to get logged back in and for our lock to be activated. In the event of an emergency this would be a disaster. In the rare event we aren’t timed out it works fine but far too inconsistent and inconvenient for me to rate it anything better than a 1 star. It’s not just us either, it’s literally everyone we talk to in our “high end resort community”.

5 months ago

2 years ago

Response from developer

Thank you for your feedback. We take this issue seriously and hope your experience has improved with recent app updates. Please report any issues to your property manager and they will work with our team to improve your experience.

Who designed this UX?

Our apartment complex just installed these in our front doors, and told us “we’d be able to tap our phones to the door to open.” Okay, when I hold my phone at the exactly correct angle, my wallet pops up, but nowhere in the Zentra app is there a way for me to add my front door fob to my wallet. So I have to stand at my front door, open an incredibly slow app, and wait for it to register to be able to enter my home.

For the love of god, please at least make a widget so I can press a button instead of opening the app, or at least let me add my fob to my wallet.

By the way, nowhere is there instructions on how to use this app, it’s like 100% of their marketing and creative assets are B2B. Did you forget consumers actually have to use your product?

RIPSongza

2 years ago

Response from developer

We appreciate your feedback and are actively researching how to best include instructions within the app, in the meantime, Zentra has provided training materials to your property manager. Please reach out to them to receive these documents. The Zentra app credentials are bluetooth enabled so there is no need to tap. Open the app, click your unit number, and then click to unlock. You can stand up to 30 feet away from your door to open. We did recently launch resident key in the Apple Wallet. Please ask your property manager if this will be a feature added to your property.