Without checking the app recovery agent visited my house
There were few loans running on my account with Zestmoney with DMI finance and repayment was regular before due date but I was constantly getting amount due message from DMI finance on messages and also on whatsapp and they didnt check that payment was already made.
For this month also I repaid the amount due on 4th March but still I received message from DMI finance that amount is overdue and please pay immediately.
One person from DMI or zest money came to my house today for recovery.
It was pathetic to see the recovery person in front of my parents, although I have always paid the due amount before due date.
I wont recommend this app to anyone as they dont check the application also where everything is clearly mentioned what is due and when it is due and if you also want zestmoney person to visit your office then use it
I have closed the relation with zestmoney today after seeing this that after repayment also you guys sent recovery agent at my house,
For this month also I repaid the amount due on 4th March but still I received message from DMI finance that amount is overdue and please pay immediately.
One person from DMI or zest money came to my house today for recovery.
It was pathetic to see the recovery person in front of my parents, although I have always paid the due amount before due date.
I wont recommend this app to anyone as they dont check the application also where everything is clearly mentioned what is due and when it is due and if you also want zestmoney person to visit your office then use it
I have closed the relation with zestmoney today after seeing this that after repayment also you guys sent recovery agent at my house,
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Worst service in my entire life
Im using this app since more than 3 years and taken loan and closed over 5/6 times and for now they have given me offer for another and I applied. after that the app was asking to do kyc again and once done they says we cannot provide loan reason is unknown. talked several times with customer care they says will check and call back for the last one year i haven’t received any callback from them so deleted the app and recently logged in again and checked still the app was showing to update kyc now im deleting my account permanently
Worst ever customer service they will never provide what the customer want on time better to go for any other apps 👎🏻👎🏻👎🏻👎🏻👎🏻
Worst ever customer service they will never provide what the customer want on time better to go for any other apps 👎🏻👎🏻👎🏻👎🏻👎🏻
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Response from developer
Thank you for your review. We will surely look into it. For further queries, feel free to reach out to help@zestmoney.in so we can ensure a better experience
Worst app
When u install the app it won’t give otp to login( it shows otp failed). My emi is something like 2.8k they debit 3.1k every month & they say excess amount will be refund. It’s been 6months I was asking my refund. They were telling 6working days, it’s been 6months already. Auto debit, zest money don’t even know what is auto debit. 5th is emi date & they will be stay dead till 6th & auto debit will happen on 6th. I don’t why they stressing customers.
My sincere request to all new customers. Guys go for some other company. This idiot make you stressed & they were like it’s not a problem & all
Worst service I ever experienced. Don’t go for zest money🙏🙏
My sincere request to all new customers. Guys go for some other company. This idiot make you stressed & they were like it’s not a problem & all
Worst service I ever experienced. Don’t go for zest money🙏🙏
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It was a wonderful jorney.
I am using zestmoney since 2019. It helped me fulfilling my several wishes. I always liked Zestmoney over credit card. Simple and easy.
Suddenly last year my credit limit got blocked despite always paying due emi on time. Tried to solve the issue by contacting customer care but they couldn't help me. Now when Zestmoney is no more working for me i found other emi methods unpleasant.
Waiting for almost a year for Zestmoney to unblock my credit limit. Hope someday they will listen. 😊
Suddenly last year my credit limit got blocked despite always paying due emi on time. Tried to solve the issue by contacting customer care but they couldn't help me. Now when Zestmoney is no more working for me i found other emi methods unpleasant.
Waiting for almost a year for Zestmoney to unblock my credit limit. Hope someday they will listen. 😊
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Total disappointment
I gave 1 star because there is no option to give half star or zero star. There was 97k credit limit in my account, suddenly they blocked my credit limit. Calling there customer service is more pathetic experience, as their executives can’t even understand the issue and reads the script provided to them. I had always paid my EMI’s on time but still they put the blame on system that system evaluates the account. Whereas I haven’t taken loans with other bank institutions outside zest money. I have to place an order but they blocked the limit and not even providing any valid reasons for it. I would suggest everyone to not use this app and uninstall if you have already installed as it won’t support at the time of your need.
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Response from developer
We understand how you feel. Our team will surely look into your concern. Please write to us at help@zestmoney.in with your registered details and we'll do the needful right away.
Fraud app
Zest money service and its support is a fraud.
1. In 2022 they incorrectly marked payment which impacted my score and contacted support several times but no resolution.
2. In 2024 I thought they improved their services and support but they are now worse. They are now doing payment frauds so don’t set auto payments. I recently used it again which i pre closed my loan transaction but they deducted the 2nd instalment amount and even interest cash-back was not credited. I tried to call several times and mail them but they are showing no response. What’s left for me is to file a complaint on RBI and lodge a legal case against zest money if they are not going to contact me within 24hrs.
Beware do not install or use this app.
1. In 2022 they incorrectly marked payment which impacted my score and contacted support several times but no resolution.
2. In 2024 I thought they improved their services and support but they are now worse. They are now doing payment frauds so don’t set auto payments. I recently used it again which i pre closed my loan transaction but they deducted the 2nd instalment amount and even interest cash-back was not credited. I tried to call several times and mail them but they are showing no response. What’s left for me is to file a complaint on RBI and lodge a legal case against zest money if they are not going to contact me within 24hrs.
Beware do not install or use this app.
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Login doesn’t work at all
Login is not at working for weeks both in app and website
cashback
The signed a contract to release the interest cashback within 10-12 business day. Since October 2022, every month i have been following up via chat channel or call channel available in the application to get the same standard response "We are escalating your issue to concerned team". The cashback for hundreds or may be thousands of customers have not been paid off by test money since march 2023. Even after multiple follow ups, the support team is saying "we have escalated your issue to concerned team" but i am sure there is no one at the Zest money who is concerned about resolving the cashback on time problem. It’s very bad I waiting for 10 months cashback please resolve it as soon as possible…
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Worst app. Stay away from this.
This is by far the worst app you can use. I took a loan of 15,000 which was issued from HeroFinCorp and paid in full and it showed closed in my account history. Later I found it is still showing Active from 8 months the date of closing from my end and hasn’t been updated in the portals. Due to this all of my cibil reports decreased drastically and when I tried to contact customer support, there was no help. I regret my decision to ever use this app. It’s more like a scam then a useful app. I recommend everyone to read this review and stay away from this kind of apps. The nuisance is not worth it.
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Worst service and fake promises
I have two loan which are 0% interest. I paid 2 Emi of both loans. While i took a loan its was there that my interest will be credited to my account as cashback. It now over 1 month since I paid my EMI. And interest is high. I took a loan thinking my interest will be refunded. I have contacted many time and said wait for 10 to 15 days. I have sent many mails every time same response. “ we will not be able to service your request right now. We regret the inconvenience”. Its like it auto generated message everytime. If anyone of you thinking about taking a loan as 0% interest then don’t expect to you will get your interest back. Worst experience ever.
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Worst experience don’t download this app
i had a frustrating experience with Zestmoney. They initially increased your limit, provided a loan, and then increased it again. However, when i applied for a 29k loan, although you received a sanction letter, i didn't receive the amount. Customer support assured you it would arrive, but after a week, it still hadn't. that time i needed the money for medical expenses, so this was causing me significant stress. am now receiving messages from Zestmoney offering a personal loan of 178,000 rupees, but when you try to access it, the app is not working properly. This situation has left me feeling irritated and taken advantage of, and am advising others not to download the app 😕.
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Harassing customers with fake due amount
Please do not use this app, It’s a fraud app. I have pre-closed my emi 4 months before and in app also it is showing no due but my CIbil report shows 30 rupees due for Hero fincorp. When I checked with Zest money customer care they told me that the loan was provided by Hero fincorp and it will take 1 month to resolve the issue as the loan is from Hero fincorp. It is been more than 3 months and there is no resolution still. And their customer care is of no use as they will repeat the same answer no matter how much you explain them that this is effecting my credit profile but they did not take it seriously. I request everyone to not to use this app and fall prey. I am stuck here with no resolution and my future loans are effecting because of Zest money’s fault.
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Response from developer
We would like to know more about your experience. Please share the details at help@zestmoney.in along with your concern, so we can look into it.
Waste App
More than yer of thought applying for zest money give credit limit,I did not used it for then 10 months they were keep n calling plz use are limit get offers and cashback one day I used it even making all payments on time even befor due date they reported to cibil that missed my payments another issue even after making all the payment before due dates they blocked my credit limit and third thing as they promised I will get a cashback on each time when I will pay emi and in actual they are not paying back the cashback to me since 5 months multiple calls to zest support and they keep on saying you will get it 10 days or 15 days with that 5 months gone me still haven't received any cashback fir the EMIs I have paid beware guys this compwill block your limit without any reason, they will report wrong to cibil and will make your score down and they will stop paying cashback and will say it's a techinacal issue I never recommend zest money to anyone they trapp you and you will be harassed trust me.q
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Response from developer
Hi there! This certainly isn't the experience we want you to have with us! Kindly write to us at help@zestmoney.in to look into it and assist you further.
Pathetic service, I’m never gonna choose zest again
I bought my iPhone 14 pro through zest last year as it gives you interest Cashback
And found it more convenient to use this rather to spend all at once for the iPhone but it was worst decision of my life.
They never give you your interest on time each month I have to email them again and again for Cashback which they give after 3 months and this cycle keeps going.
Today as well I haven’t received my Cashback since last 2 months and now I even know what they will say wait till 15th of September and when I email on 16th then they will tell wait till 30th September. They are pathetic for real.
And found it more convenient to use this rather to spend all at once for the iPhone but it was worst decision of my life.
They never give you your interest on time each month I have to email them again and again for Cashback which they give after 3 months and this cycle keeps going.
Today as well I haven’t received my Cashback since last 2 months and now I even know what they will say wait till 15th of September and when I email on 16th then they will tell wait till 30th September. They are pathetic for real.
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Couldn’t get the app to work
To many technical flaws in the app. Could not even get it to work. To get started the app sends an automated SMS from your phone to verify your number, I’ve tried that multiple times for about a week and also deleted and re-downloaded the app, the message never gets sent and I get an error saying “No internet connection” - when I have internet connection and every other app works more than fine.
You guys need to get these issues sorted ASAP or you’ll surely be losing out on a potential customers like me because I honestly can’t even register/get my phone number verified because of some technical flaws on your end 😅
You guys need to get these issues sorted ASAP or you’ll surely be losing out on a potential customers like me because I honestly can’t even register/get my phone number verified because of some technical flaws on your end 😅
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Interest Cashback
This is the worst money lending app I have ever seen. These guys take forever to resolve an issue and the customer care people are not at all responsible and don't understand the urgency or need of your problem. They just give us a repetitive generic answer as an automated message. They don't have a good technology in place which should have a sync among their platforms. The customer care executives come up with new excuses or issues every time we call them, and there's no good collaboration within their team,from past 6months they haven’t been able to give me my cashback and excuses they give are technical issues 😂please guys don’t use this app🙏🏻
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Worst app I have seen ever
I had taken two loans last year I had paid them all without any due then also they are not showing any credit offer to me from last year there bolt also works nicely first 2,3 months after that they don’t provide you bolt also the worst app I have ever used after paying my all dues on time also when I need credit limit they are not giving any credit offers and when I ask customer care they say system will update it when you are eligible my credit score is also good 😂but there system doesn’t work properly
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False promise + fraud company = zest
I took an education loan for higher studies with no cost interest with 5 months terms. It’s been 4 months since EMI started and 4/5 EMIs are paid. But the interest amount not refunded yet. I contacted customer care and was told within 3 working days they will sort out. But it’s been a two weeks after contacted customer care, no response and no refund yet. I further enquired about this zest money with my course mates. No positivity about interest refund matters. Everybody has to struggle to get their interest refund. Avoid taking loans with this company. ignorance to the core, I request all, please stay away from this company for any money matters.
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Review
Easy to use and very helpful app
Worstest service, fake app
More than yer of thought applying for zest money give credit limit, I did not used it for then 10 months they were keep n calling plz use are limit get offers and cashback one day I used it even making all payments on time even befor due date they reported to cibil that missed my payments another issue even after making all the payment before due dates they blocked my credit limit and third thing as they promised I will get a cashback on each time when I will pay emi and in actual they are not paying back the cashback to me since 5 months multiple calls to zest support and they keep on saying you will get it 10 days or 15 days with that 5 months gone me still haven't received any cashback fir the EMIs I have paid beware guys this compwill block your limit without any reason, they will report wrong to cibil and will make your score down and they will stop paying cashback and will say it's a techinacal issue | never recommend zest money to anyone they trapp you and you will be harassed trust me.
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Response from developer
We would like to know more about your experience. Please share the details at help@zestmoney.in along with your concern, so we can look into it.
