Very late delivery
Food arrived almost 2 hours late this is the third time it’s happened. Very disappointing. I contacted customer support, but the operator didn’t follow up or even bother to check properly. I’ll probably stop using this app if this continues. The food was cold
Worst
The app is full of bugs. It actually showed me 450,000 birr just for a Pepsi and they did end up sending a USSD request through telebirr for that amount. It shouldn’t even be allowed to be on the AppStore to be honest.
Long delay
Worst delivery service the food took 2 hours to arrive just stick to Beu delivery or other delivery services
Not there yet
The Zmall app is trying to get into the space similar to Uber Eats and it falls short in so many ways. Firstly, they all lacks any real pictures of 80% items people are looking for. Secondly, the stores on the platform do a poor job updating products on their list; several times already, I’ve order and immediately called by the store with either missing items or telling me their not able to fulfill my order. I can keep going on so many issues, but I’ll leave it at the fact it’s just not there yet.
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Not reliable at all
They took 3 hrs to deliver a pizza order, and too many excuses
Disappointed
Delivery without box and order arrived so cold and not freshly. Disappointed 🥸
Terrible Service
ZMall is the worst delivery service you can use. Avoid at all costs otherwise it will cost your time and money.
Luck of transparency and poor customer service
We ordered on the app on a holiday, and we already paid when we ordered and the app was working fine but didn’t have any message or notice that they were not working and the customer service called and told us that they were only delivering to bole, and they couldn’t send the money back until the next day. No sorry or any work around just full of altitude.
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Overall terrible service
Very bad customer service, very bad at communication and the service took 2 hours and 30 minutes, food was cold
Too late delivery
Order was delivered after 1:30 mins it was tooo slow
And they don’t pick up their phone
And they don’t pick up their phone
Love the app
Zmall app is always one step ahead always with new features thats really amazing keep it up
Unreliable
Placed my order and got cancelled after 1 hour and 20 mins, what do you call that?
Disappointing
We didn’t received what we ordered and it’s disappointing !
Trash App
This app keeps crashing down and can’t even work.
Review
drivers are the worst
Review
App is good! Customer service is great especially Mahlet! Thanks to her everything usually goes smoothly
Either poorly run, full of bugs or a scam - DO not get scammed like I did - never use
I set up an account and have tried to use for over a year. It never allows you to re turn to the app after you’ve loaded money. Just keeps money and ensures you can’t use your own wallet - no customer service and they tell you have no account directly after you’ve loaded money actually see your account,
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Menu
Does Zmall check menus before put it on their app?? Seriously !u order omelet u get cheese sandwiches, burgers? I don’t think whoever is running Flan has ever seen a burger
Worst
Super slow service- really bad it took them 5 hours
Worst
They have no idea what customer service is. Delivered the wrong order, yet when you call them, they suspect you and hang up!!!!
