Find Another Planner - do not go here!
This has been absolute torture using Zola. Where to start? All their “help” is about registry and vendors, their focus is not helping you keep track of guests or preparing invitations. For the invitations, I could not change the fonts for the envelopes, could not find where to edit a typo at the top of the website (it wasn’t in heading or banner) but in settings. Trying to enter meal options for RSVP replies requires going into two different pages, and there is no welcome to the RSVP page when guests find your website. Then you have the issue of adding guests. So I downloaded their template, adjusted the column widths so I could read what I was typing, saved the excel file in their requested format and tried to upload my list - but it failed! Time and again, it would not load! So I manually entered the names and details of all my guests. When I went to review the pre addressed envelopes to send the invitations, they were a disaster and those had to be manually corrected. If I was not so far down the line, I would scrap Zola and find another provider. I am praying my guests can rsvp and that Zola can give me accurate headcounts, names and menu choices. I did not need a registry, partners or other things they try to sell you. Trying to work with my partner, we cannot work individually because they want to send an email confirmation to the main party to let you into your own account. So when he is 3 hours away in a different time zone, I can’t get into our wedding because they send him a code to enter via email. Zola is a nightmare and not user friendly. Delete and look elsewhere.
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I’m so frustrated
I have been emailing Zola for days because after having issues for the past year planning my wedding, now I can’t even properly use the guest messaging feature I’ve paid for.i can’t even press recipients without an error coming up. When they responded, it was AI because twice I explained the situation and they said: what message did you send and to who in a whole thing. I told them I can’t even pick a person to send a message to..
I honestly don’t know if half my reminder messages went to everyone during the past year and some people would know about things and some wouldn’t.
ALSO they definitely bought ratings recently because I saw it last week and it was 2 or 3 stars.. should have screenshotted.
One last thing because I’m so annoyed.. they don’t have a call number and are hiding behind the AI answering their emails.
I honestly don’t know if half my reminder messages went to everyone during the past year and some people would know about things and some wouldn’t.
ALSO they definitely bought ratings recently because I saw it last week and it was 2 or 3 stars.. should have screenshotted.
One last thing because I’m so annoyed.. they don’t have a call number and are hiding behind the AI answering their emails.
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SUPPORT NEEDED
The app has been randomly kicking me out. I can no longer use the app to login. It just says contact support from more help but I’ve contacted you, but I’ve heard nothing from anyone. I can’t login anymore. My website is now down. All the pictures I uploaded are gone. Your registry is live, but I’m not using your registry. Everything has been sabotage. I am less than 90 days out for my wedding and I really need access to this because I put everything on your site without this, I am literally dead in the water. I need someone to respond.
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Bug
App isn’t working, kept saying something went wrong
Seating chart is a scam
That app has been fine but getting to the seating chart: It let me add all the tables I wanted and arranged them. Then, once I started adding guests, I got the option to “upgrade to premium to seat more than 15 guests”. Suck my dick Zola ✌🏼
Absolutely terrible
This app makes every single task extremely difficult to manage. It is very difficult to edit anything, the registry items from Zola are all marked up at least %15 retail, transferring funds takes minimum 7 business days, it is hard for people to manage their RSVP’s and navigate the website. You’d be better off making a google form for guest list information and making an Amazon registry. Absolutely terrible
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Not Entirely FREE. For Real.
“You have enough quotes and bills to handle for your wedding, so we made Zola entirely FREE. For real.” -Zola
Claiming the app is entirely free and then charging to make a seating chart is wild
Claiming the app is entirely free and then charging to make a seating chart is wild
Wedding Site Made Easy
My friend used this site for her wedding and highly recommend. It did not disappoint and made everything so easy for us.
Problems with verification to withdraw funds
I want to withdraw money from Zola but no matter what documentation I provide it keeps not withdrawing. It’s been 2 months.
Easiest app
Amazingly easy to plan my wedding with Zola. So convenient. Loved it
check your RSVP’s
Double and triple check your rsvps against your guest list. Several people weren’t on the list to rsvp and were unable to even though they were on our guest list.
Oh and your packages might end up at your closest ups drop off/pick up points instead of your home, we received them at CVS after they called me to tell me I had nine packages there that were going to be sent back unless I pick them up that day because they had been there for so long
Oh and your packages might end up at your closest ups drop off/pick up points instead of your home, we received them at CVS after they called me to tell me I had nine packages there that were going to be sent back unless I pick them up that day because they had been there for so long
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Truly was the best thing for my wedding
This app has it all, and I mean it. It’s not perfect by any means, but honestly, most apps aren’t. But this one helped me plan a flawless wedding, and did everything I needed to do. Highly recommend, because everything is in one place!
Does Zola planning for your wedding?
Zola makes planning our wedding so simple and easy thank you Zola
BEST WEDDING EVER
Hi everyone I just got married and Zola kept us organized throughout the entire wedding process! I highly recommend this app to anyone that’s getting married and looking to save money! 10/10
Withdrawing Money
We have now tried to withdraw our honeymoon funds no less than a dozen times and uploaded multiple pictures of our IDs with no luck. Great to not have access to your honeymoon funds on your honeymoon!!!
Wouldn’t recommend
Overly complicated, lots of surprise payments, can use a lot of my guests.
Amazing !!!
This app has been so amazing. For an ocd girl like me and needing a template organizing everything for me.
Login Issues
Every time I try to login to Zola to work on my wedding website. The app doesn’t let me in and says I need to contact support. Then when I try to I get nothing back or have to go through different channels to try and reach someone to help. Fix the login in problems this has been going on way before I complained about it.
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Zola is the BEST!!!
Zola is so easy to use, and the customer service is AMAZING!!! I had one small issue with my invitations that was really my fault, but they were so kind and helpful and ended up giving me a full refund so I could order ones I was completely happy with! I would recommend Zola to any and every bride-to-be, it will truly make your life so much easier!!
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Helpful but a few additional features would be great
Would love to have an option to request the ago of the children attending and categorize the people attending based on if they are part of the wedding party.
