Worst delivery experience ever!
I ordered a bag from Zouk, and it was marked “Out for Delivery” on 02-Sep-2026. Till now, I have not received my order. Every single day, I keep getting messages saying “Delivery reattempt failed,” but not even once have I received a call from the delivery person. I have no idea whether anyone is actually attempting to deliver my order.
When I contacted customer support, they said the shipment has still not happened and that they have escalated the issue to their logistics team. Then why are you sending daily out-for-delivery updates? Are you misleading customers with false delivery notifications? This is completely unacceptable and feels like cheating the customer.
Instead of resolving the issue, your team keeps sending the same generic apology and asking me to wait. What kind of customer service is this? I never expected such a pathetic delivery experience from Zouk. I have never faced this level of frustration with other brands or shopping websites.
I am completely disappointed with Zouk and will never order from this brand again. If you cannot deliver a product on time, at least provide honest information instead of repeatedly misleading customers. I strongly recommend that customers think twice before ordering from Zouk. Extremely poor delivery service, zero transparency, and absolutely no accountability. Very disappointing experience!
Not even worth for single star!!
When I contacted customer support, they said the shipment has still not happened and that they have escalated the issue to their logistics team. Then why are you sending daily out-for-delivery updates? Are you misleading customers with false delivery notifications? This is completely unacceptable and feels like cheating the customer.
Instead of resolving the issue, your team keeps sending the same generic apology and asking me to wait. What kind of customer service is this? I never expected such a pathetic delivery experience from Zouk. I have never faced this level of frustration with other brands or shopping websites.
I am completely disappointed with Zouk and will never order from this brand again. If you cannot deliver a product on time, at least provide honest information instead of repeatedly misleading customers. I strongly recommend that customers think twice before ordering from Zouk. Extremely poor delivery service, zero transparency, and absolutely no accountability. Very disappointing experience!
Not even worth for single star!!
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Parcel Not received
I have order more than 10 days still I not received parcel it's very bad experience this is first time I ordered. My delivery days with in 4 days but more than 10 days still not received and they did not give proper update and order cancellation process.
Worst customer service support
You cant cancel your order and they dont ship on time
Super cool
Super cool hand bags for every day use
Worst App
Every time you log in it logs you out automatically and it does not even shows the order status untill and unless it gets dispatched
