Be Careful — This Is a Membership with no REMINDER
I want to share my experience because I honestly did not realize when I signed up that I was agreeing to an annual membership that would automatically charge me over $100 a year later.
To be fair, I will take responsibility for not reading everything carefully and for forgetting about the membership. I used the app maybe twice during the first month and then completely stopped using it. I eventually got a new phone, the app wasn’t downloaded, and because I never used it, I didn’t think anything of it.
Then, a full year later, I was charged over $100. I never received a reminder or email letting me know the annual renewal was coming up. When I contacted customer service, they refused to issue a refund. I even explained that I was experiencing financial hardship, and unfortunately, I felt like they had absolutely no compassion or willingness to work with me.
I understand that ultimately it was my responsibility to know what I signed up for, but I also believe companies should make renewal charges clear and give customers a reminder before taking over $100 from their account.
The app itself was fun from what I remember, but based on my experience with the membership and especially the customer service, I would encourage anyone signing up to pay very close attention to the subscription terms and set a reminder to cancel if you don't plan on continuing.
Very disappointing experience with customer service.
To be fair, I will take responsibility for not reading everything carefully and for forgetting about the membership. I used the app maybe twice during the first month and then completely stopped using it. I eventually got a new phone, the app wasn’t downloaded, and because I never used it, I didn’t think anything of it.
Then, a full year later, I was charged over $100. I never received a reminder or email letting me know the annual renewal was coming up. When I contacted customer service, they refused to issue a refund. I even explained that I was experiencing financial hardship, and unfortunately, I felt like they had absolutely no compassion or willingness to work with me.
I understand that ultimately it was my responsibility to know what I signed up for, but I also believe companies should make renewal charges clear and give customers a reminder before taking over $100 from their account.
The app itself was fun from what I remember, but based on my experience with the membership and especially the customer service, I would encourage anyone signing up to pay very close attention to the subscription terms and set a reminder to cancel if you don't plan on continuing.
Very disappointing experience with customer service.
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Deceitful Business Practices
Beware of this app! Zumba intentionally makes it difficult to cancel your subscription by not allowing cancellations through the app, but rather requires you to go to a different website. They’ll keep your credit card information on file and will charge for an additional 12 months without notification prior to the charge and then even while the charge is pending refuse to issue a refund.
And you want customer service? Forget about it, any of the available phone numbers or chat features only support Zumba, not the Zumba app or the programs involved. You’ll be redirected a million times until you eventually give up.
Canceling through Apple as is typically an option? Nope!
Be very careful before “trying” this app to see if you like it.
And you want customer service? Forget about it, any of the available phone numbers or chat features only support Zumba, not the Zumba app or the programs involved. You’ll be redirected a million times until you eventually give up.
Canceling through Apple as is typically an option? Nope!
Be very careful before “trying” this app to see if you like it.
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Zumba is a great friend!
No matter what time, no matter where you are, no matter how long it’s been…Zumba is always there for you!
I’m blown away👌
I honestly could not believe that I could dance like this even with my weight after few classes. I recommend strongly this program and the monthly sub is so reasonable.
THIS IS IT!
I really don’t want to write a long review, Im just super excited to have come across this app, I can’t explain how long I’ve been looking for something like this. All I will tell you is, “TRIAL IT”, I know you’ll love it. Mauricio is awesome, feels like you actually know him. Lol
Disappointed
I love in person Zumba classes, and have been trying to figure out how to do more exercise from home. It's very hard to follow along from my phone, I struggled to get content to play when casting to my tv, and then got the zumba app for my tv and nothing will load. I feel like I wasted money on this subscription.
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Mauricio
I would have given up if I didn't stumble onto Mauricio's step by step. I'm almost a pro and I get better every day. I smile like he's here and I love it!
Melhor app de dança
O app é super intuitivo e fácil de encontrar o que procuro. Sem contar que os instrutores sabem muito bem o que estão fazendo. Muito divertido!
Response from developer
Muito obrigada pela sua avaliação! 💃🕺 Ficamos muito felizes em saber que você está gostando do app e que está achando fácil encontrar suas aulas. E que bom saber que nossos instrutores estão tornando seus treinos ainda mais divertidos! 💚 Continue dançando e se divertindo com a gente! 🎶✨
LOVE ZUMBA
I love Zumba and these classes but I’m having hard time access to these classes because the app is kind of difficult. The first page that always comes up is sharing my classes but I can’t get away from that issue. Even on my smart TV I try to access the class and it say’s it’s not available.I don’t know if I’ll subscribe again because I feel like I keep spending so much of my time trying to access the class.
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Ótimo!
Tem sido excelente
Response from developer
Muito obrigada pela sua avaliação de 5 estrelas! Ficamos muito felizes em saber que sua experiência com o Zumba App tem sido excelente. Continue dançando e aproveitando cada momento! ❤️
Best Thing Ever!
I wish I had lost weight. That would be nice. However for sure I feel so much better. I am in better shape and it’s also amazing for mental health. It is easy to get motivated to do a work out because I know how much better I will feel when I’m done.joining the Zumba app is truly one of the best things to happen to me. After 8 months of regular use 11/10 would recommend!
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Poor Customer Service
Cancelled my subscription before the free trial ended. Saw confirmation of cancellation on the website, and unfortunately it did not register with me that I didn’t receive an email confirmation as well. Zumba charged me the full annual price and when I reached out for assistance refund got some generic stonewall response about how they couldn’t refund me because the payment already processed. Mind you, I emailed them less than an hour after my account was billed. Customer service refuses to work with me and I haven’t been able to receive any of my money back.
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Love this program
I love the classes and how much variety there is!!! So fun
App Crashes
The workouts are amazing but there are too many bugs with the app that cause it to crash, not sync, or miscount workouts.
So far so good
I knocked one star off because the majority of the dance classes are 50 mins long. I prefer 30 and I wish they had more shorter durations when time is limited. Otherwise, I love it. I’m only doing the cardio dance moves now until I get more equipment to join on some of the weighted classes.
Best Zumba experience
Wish your in person classes were in Toronto Canada
Ruim
suporte não responde!!!
vc manda email, manda mensagem no chat, não tem retorno, fiquei extremamente triste com o app
vc manda email, manda mensagem no chat, não tem retorno, fiquei extremamente triste com o app
Response from developer
Lamentamos que essa tenha sido sua experiência. Gostaríamos de esclarecer que não oferecemos suporte por chat. Nosso canal oficial de suporte para o aplicativo Zumba é o e-mail zumbaapp@zumba.com. Temos muito orgulho em responder aos nossos clientes o mais rápido possível. Por favor, entre em contato conosco pelo endereço zumbaapp@zumba.com. Estamos aqui para ajudar.
Awesome and convenient
The app is exactly what I hoped it would be. I have only done a couple of classes so far but am very impressed. The instructors guide you exactly as they do in an in-person class. It is a full class, no adds breaking it up as in many other fitness apps. I’m getting great workouts and it’s a blast. The subscription price is about 1/3 of what a gym membership would be, not to mention adding the convenience of being able to do a class anytime I can fit it in. I’m not at the mercy of the gyms class schedules and their weird times. If you enjoy Zumba, and are looking for a way to do it at home, I highly recommend the app!
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Terrible Customer Service
*Edit: Work on your customer service skills! I don’t appreciate your condescending reply. You were not clear in the terms of your subscription details so maybe you should work on that instead of talking down to your customers!! And I would like to add that I don’t believe for a second that you will share details with your team nor do you care. You already have my money so you got what you wanted.
This app is something I will never use and I will never recommend to anyone. They don’t let you do a free trial for a weekly subscription-only a yearly-which I think is shady on its own. I thought I had one more day to cancel and cancelled within a short time after apparently being charged and customer service refuses to budge! Awful in my opinion. This is ridiculous as I have had apps in the past that will refund you if this happens. This app seems to only be in it for the money. I didn’t get much use out of the trial and now I’m out $100 for no reason.
This app is something I will never use and I will never recommend to anyone. They don’t let you do a free trial for a weekly subscription-only a yearly-which I think is shady on its own. I thought I had one more day to cancel and cancelled within a short time after apparently being charged and customer service refuses to budge! Awful in my opinion. This is ridiculous as I have had apps in the past that will refund you if this happens. This app seems to only be in it for the money. I didn’t get much use out of the trial and now I’m out $100 for no reason.
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Great instructors but music is meh
The instructors are good but the royalty free music is not the hype. I would pay a little extra for listening to popular or top hit music.
