Great Latin Dance Workouts
I’ve done three classes and loved each one. I’ve tried other dance apps and this one wins in my book!
Kkristina2018
Be Careful — This Is a Membership with no REMINDER
I want to share my experience because I honestly did not realize when I signed up that I was agreeing to an annual membership that would automatically charge me over $100 a year later.
To be fair, I will take responsibility for not reading everything carefully and for forgetting about the membership. I used the app maybe twice during the first month and then completely stopped using it. I eventually got a new phone, the app wasn’t downloaded, and because I never used it, I didn’t think anything of it.
Then, a full year later, I was charged over $100. I never received a reminder or email letting me know the annual renewal was coming up. When I contacted customer service, they refused to issue a refund. I even explained that I was experiencing financial hardship, and unfortunately, I felt like they had absolutely no compassion or willingness to work with me.
I understand that ultimately it was my responsibility to know what I signed up for, but I also believe companies should make renewal charges clear and give customers a reminder before taking over $100 from their account.
The app itself was fun from what I remember, but based on my experience with the membership and especially the customer service, I would encourage anyone signing up to pay very close attention to the subscription terms and set a reminder to cancel if you don't plan on continuing.
Very disappointing experience with customer service.
To be fair, I will take responsibility for not reading everything carefully and for forgetting about the membership. I used the app maybe twice during the first month and then completely stopped using it. I eventually got a new phone, the app wasn’t downloaded, and because I never used it, I didn’t think anything of it.
Then, a full year later, I was charged over $100. I never received a reminder or email letting me know the annual renewal was coming up. When I contacted customer service, they refused to issue a refund. I even explained that I was experiencing financial hardship, and unfortunately, I felt like they had absolutely no compassion or willingness to work with me.
I understand that ultimately it was my responsibility to know what I signed up for, but I also believe companies should make renewal charges clear and give customers a reminder before taking over $100 from their account.
The app itself was fun from what I remember, but based on my experience with the membership and especially the customer service, I would encourage anyone signing up to pay very close attention to the subscription terms and set a reminder to cancel if you don't plan on continuing.
Very disappointing experience with customer service.
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TTAS2426
Deceitful Business Practices
Beware of this app! Zumba intentionally makes it difficult to cancel your subscription by not allowing cancellations through the app, but rather requires you to go to a different website. They’ll keep your credit card information on file and will charge for an additional 12 months without notification prior to the charge and then even while the charge is pending refuse to issue a refund.
And you want customer service? Forget about it, any of the available phone numbers or chat features only support Zumba, not the Zumba app or the programs involved. You’ll be redirected a million times until you eventually give up.
Canceling through Apple as is typically an option? Nope!
Be very careful before “trying” this app to see if you like it.
And you want customer service? Forget about it, any of the available phone numbers or chat features only support Zumba, not the Zumba app or the programs involved. You’ll be redirected a million times until you eventually give up.
Canceling through Apple as is typically an option? Nope!
Be very careful before “trying” this app to see if you like it.
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WAWill Never Zumba Again
Zumba is a great friend!
No matter what time, no matter where you are, no matter how long it’s been…Zumba is always there for you!
MSmercy sakes!
I’m blown away👌
I honestly could not believe that I could dance like this even with my weight after few classes. I recommend strongly this program and the monthly sub is so reasonable.
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