Poor Customer Service
Cancelled my subscription before the free trial ended. Saw confirmation of cancellation on the website, and unfortunately it did not register with me that I didn’t receive an email confirmation as well. Zumba charged me the full annual price and when I reached out for assistance refund got some generic stonewall response about how they couldn’t refund me because the payment already processed. Mind you, I emailed them less than an hour after my account was billed. Customer service refuses to work with me and I haven’t been able to receive any of my money back.
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Love this program
I love the classes and how much variety there is!!! So fun
App Crashes
The workouts are amazing but there are too many bugs with the app that cause it to crash, not sync, or miscount workouts.
So far so good
I knocked one star off because the majority of the dance classes are 50 mins long. I prefer 30 and I wish they had more shorter durations when time is limited. Otherwise, I love it. I’m only doing the cardio dance moves now until I get more equipment to join on some of the weighted classes.
Best Zumba experience
Wish your in person classes were in Toronto Canada
