Subscription
I had a 14 day trial with Zwift and they have now taken payment and I’m unable to cancel the subscription
Good, but a little chincy
The app/equipment experience gets 5 stars. But cmon, I bought a $1200 trainer setup and I’m restricted to 1 user. If I want to share the bike with a family member, I have to buy an additional subscription. The math for that doesn’t really justify the investment if you want two or three riders. I prob would have looked at other options if I’d known.
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Charges after cancellation
Although the app works well, Zwift seems to be shady and will keep charging you after cancellation. I canceled them back in may and I just found out today they’ve been charging me the entire time without a subscription. Update 9/18/26 after digging into this more, Zwift knew I was being charged through the Apple Store and through their own website simultaneously. So I was being double charged every month and they were fully aware of this. They also knew I canceled my membership but still charged me on the other payment hoping I wouldn’t notice. I would’ve never noticed if I didn’t recently go back to an iPhone because I was able to see the Apple Card charge notification. They essentially stole $100 from me and refused to refund me. Be wary after cancelling a membership that they’re still not charging you, because they’ll try their hardest not to pay it back
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Charges after cancellation
Although the app works well, Zwift seems to be shady and will keep charging you after cancellation. I canceled them back in may and I just found out today they’ve been charging me the entire time without a subscription.
Horribly Buggy
It’s fun when it works. Sometimes I’ll get a few months of it working but eventually the bugs come back and cause tons of problems. Drop ours mid ride, stolen drops from dropped connections, rides deleted from history, and more!
I’ve used Zwift for approximately 10 years now and it’s always been a dumpster fire of problems.
When I reach out to support they direct you to go talk to other users to solve your problem. This tells you all you need to know about this greedy company that doesn’t care about making a reliable product or service.
Zwift should be ashamed of itself.
I’ve used Zwift for approximately 10 years now and it’s always been a dumpster fire of problems.
When I reach out to support they direct you to go talk to other users to solve your problem. This tells you all you need to know about this greedy company that doesn’t care about making a reliable product or service.
Zwift should be ashamed of itself.
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