Headset works, but not with the app
I’ve had the Zygo 2 for about a month and have used it for 6 swims, listening to the workouts and also Spotify. It works ok, sound quality is reasonable considering the scenario, but there seems to be a connection problem between the headset and the app—the app doesn’t register that I’ve done any workouts or any swims at all, even though i get the audio notification saying it’s tracking my laps. I track distance using a separate app on my Apple Watch, so I do have that record. I’ve been in touch with customer service who are quite slow to respond (takes about a week to get an answer) and they just seem mystified. I’d really like this to work like it should, but I’m pretty disappointed so far.
Show more
Worthless
I have six e-mail addresses. I used the most frequently used to down load the App. Go was able to use the e-mail address to process the bill and to BOMBARD me with marketing. Now the problem. In spite of billing me and marketing to me, Zygo wanted me to confirm the address. More than a dozen attempts and no confirmation link. I sent (more than once) another try with EACH of my other e-mails. The confirmation link NEVER arrived! (Sigh. Yes, I checked the “junk” file as well as the inbox). The “customer service” was nothing more than e-mailing me ( do you see the irony?) a pre-paid return label. Bottom line? Make sure the App works before you order the product. The one star is for customer service. Obviously, I am in no position to comment on the product.
Show more
Great Customer Service
I have had my Zygo2 for about six months now. In the first couple of months, I was having issues with it, turning off by itself. I wrote a review about it and Charlie with Zygo reached out to me. He sent me a new unit and I have not had any issues since then. I love it! Hard to swim without it now!
Getting better
The software continues to improve. Makes pool swimming less boring.
Would purchase the subscription if family sharing was enabled. Too much for me and wife to both have subscriptions.
Would purchase the subscription if family sharing was enabled. Too much for me and wife to both have subscriptions.
Good idea but still needs more maturing as a technology
I could not even use the App sufficiently to make a comprehensive assessment as the device worn out very fast (after couple of months of daily usage). I think the principles and the idea are great. But the current device is not durable enough and the App feels like work in progress.
It stopped working after five uses
It started off decent, my only complaint in the first two swims was that it would lose connection near the opposite side of the pool. After three uses, I got static and then by five uses it stopped working all together. I communicated with the company via email, they sent them outside my 90 day warranty. And they can give me a 20% discount on a future unit. Totally unacceptable.
Show more
Don’t buy
This product is not good. It doesn’t work well. It starts fine in the first minute, then stops. I regret having paid 299 for it.
Zygo Solo Headset
I purchased the Zygo. I liked it very much at first. After about 10 uses, the headset would not hold a charge and I had to charge it just before use for at least an hour which was a bit of a hassle but still worth it. Then shortly after, the headset stopped receiving sound unless I was at the edge of the pool right next to the transmitter. I reached out to Zygo they communicated with me back and forth, had me send them a picture of me wearing the headset, said the receiver antenna can become stressed if worn wrong, but they said it looked like I was wearing it correctly BUT the warranty was up SO they offered me 20% off an upgrade.
Show more
Nothing but trouble... want it to work
The headset does not hold a charge and won't turn on at the pool after charging overnight (light shows charging). Even when I was using it, the headset died at 45% battery (shown in app). The headset wouldn't power on yesterday again, and when I gave it a small charge (5min) I was able to turn it on and it said 75%! So no, it was charged but my headset wouldn't power on.
I'm so frustrated with my Lemon. Please send me a new headset, I really want to see your company successful but must be honest about the product I received.
It's worked once, out of 5 swims, and I liked it...
I'm so frustrated with my Lemon. Please send me a new headset, I really want to see your company successful but must be honest about the product I received.
It's worked once, out of 5 swims, and I liked it...
Show more
Lack of customer service
There is zero customer support for this product. Have been trying to contact the company for two weeks with zero response.
Disappointed
Headset broke twice within first two years. First time was under warranty. 2nd time was exact same issue but no longer under warranty. I’m out $300.
2 headsets in my household
I had bought the first headset for my lovely wife and since we swim together after a few months of saving money I could afford mine. Then on my own I figured out you can listen to the same pandora from one transmitter, too late.
It gives me independence to have my own transmitter (different music choice) but if you like to save money while listening to someone else’s music you can. I feel like I’m wealthy for 45 minutes
It gives me independence to have my own transmitter (different music choice) but if you like to save money while listening to someone else’s music you can. I feel like I’m wealthy for 45 minutes
Show more
Glitchy
The few times I’ve used the coaching, the audio has turned off close to the end of the session. I have been able to get it to play music from my phone after that, but man it’s a bummer when I’m in the middle of a sprint, and the App turns off.
Worked for less than 3 months
Worked for less than 3 months; headset malfunction and wont connect to app; wont stay connected to receiver within more than 10 feet. Tried reinstalling app; bluetooth; fully charged; had updated firmware but now unable to check for updates as headset wont connect.
Here is the best part - used Zygo support: sent email, no reply. Then tried chat support during open hours - it’s not chat and just sends message and says will reply soon to email. Then tried phone support during open hours - get this, it’s just a VM saying to send an email!
Waste of $300 - do not recommend.
Here is the best part - used Zygo support: sent email, no reply. Then tried chat support during open hours - it’s not chat and just sends message and says will reply soon to email. Then tried phone support during open hours - get this, it’s just a VM saying to send an email!
Waste of $300 - do not recommend.
Show more
Great Tech, Cool Product
Cool technology that makes my daily swims munch more entertaining. Nice to choose between instruction and music. Highly recommend!
Best way to swim
I’ve been swimming for my entire life and this has been one of the best things I’ve added to my swim routine. Absolutely incredible product and great workouts through the app as well.
Indispensable
I don’t know how people still swim without Zygo.
Swim exercise to a beat
Just the best way to not disturb the rest of the swimmers and get a great workout.
Frustrated
Have charged my unit three specific times get to the pool and NO CHARGE…. another time the charge died 20 minutes into the workout … infrastructure supporting the charging unit needs major improvements, if this new compan is to go mainstream… respect the concept and start-up mentality but not the functionality, first headset issues…. Now lack of holding a charge… not worth the money, other alternatives in the market.
Show more
Game changer!
I was not a swimmer before Zygo and now with the app of guided content, I’m in the pool 4 days a week! It’s like going from black and white to color underwater! Love it.
