Tidepool Mobile vs SugarPixel Hub
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tidepool Mobile
This app allows users to upload data from various diabetes devices and Apple Health to a central web platform. It also enables users to add contextual notes and comments to their glucose, insulin, and activity data for better tracking and analysis.
- Upload data from Apple Health
- Tag CGM, pump, and meter data with notes
- Track meals and exercise
- Search noted events
- Comment on data
- Donate de-identified data
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Tidepool Mobile is a companion uploader and notes app for Tidepool Web, a free web app where you can see data from your insulin pump, continuous glucose monitor (CGM), and blood glucose meter, all in one place. Create your free Tidepool account at tidepool.org/signup. As an uploader app, Tidepool Mobile allows you to: * Upload data automatically from Apple Health to Tidepool. This data may include blood glucose, insulin, food, and activity data collected by Apple Health from your authorized apps like Dexcom, Companion InPen, MySugr, OneDrop, SugarSense, OneTouch Reveal, Accu-Chek Connect, and your manual entries. * Opt in to donate your de-identified uploaded data to the Tidepool Big Data Donation Project. Find out more at https://www.tidepool.org/bigdata. As a notes app, Tidepool Mobile allows you to: * Tag your CGM, pump, and blood glucose meter data with a note for context. * Track your favorite meals and your regular exercise, and learn from what you see. * Search for events you've noted before so you can use your data to help you in real-time, like seeing how your glucose responded to a #walk or #popcorn the last time you used that tag. * Comment on your data. You and your care team can add comments in Tidepool Mobile and see them in context in Tidepool Web’s more comprehensive visualization and, vice versa, any notes you add in Tidepool Web will then show in your Tidepool Mobile app as well. Tidepool’s suite of tools is compatible with Dexcom, Abbott’s FreeStyle Libre readers, Medtronic, Tandem, Insulet Omnipod, and Animas insulin pumps, as well as many blood glucose meters. Learn more at tidepool.org/devices.
SugarPixel Hub
Configure your dedicated blood glucose pixel clock for real-time BG readings and alerts. Connect multiple devices and customize alert levels with audio, vibration, and visual cues. Select your preferred display and update firmware seamlessly.
- Configure multiple SugarPixels
- Connect Dexcom, Libre, Nightscout, Gluroo
- Customize alert levels
- Select preferred display
- Over-the-air firmware updates
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Use SugarPixel Hub to configure your SugarPixel dedicated blood glucose pixel clock for BG readings and alerts (sold separately). - Configure multiple SugarPixels from the same app - Add blood glucose data sources for Dexcom, Libre, Nightscout, or Gluroo to follow up to two continuous glucose monitors. - Customize your alert levels with audio, vibration, and visual alerts. - Select your preferred display from the available options - Update your SugarPixel firmware over the air Dosing decisions should not be made based on the SugarPixel hardware. The user should follow instructions on the continuous glucose monitor system. SugarPixel is not intended to replace self-monitoring practices as advised by a physician.
Screenshots
Verdict
The clearest difference is rating: SugarPixel Hub at 4.4 against Tidepool Mobile's 2.8. SugarPixel Hub also leads on review sentiment (69% vs 28%) and update cadence (every 3 weeks vs every 3 months). Tidepool Mobile's advantage is iOS requirement (11.0 vs 15.1). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SugarPixel Hub holds the better App Store score, 4.4 against 2.8. Both are backed by a comparable volume of ratings — 70 and 108 respectively. Written reviews point the same way: 28% of Tidepool Mobile's written reviews are positive against 69% of SugarPixel Hub's.
Tidepool Mobile ships an update every 3 months, SugarPixel Hub every 3 weeks. The most recent releases landed on October 24, 2026 and October 25, 2026 respectively.
| Parameter | Tidepool Mobile | SugarPixel Hub |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (70 ratings) | 4.4 (108 ratings) — better |
| Positive reviews | 27.7% of reviews | 69.4% of reviews — better |
| Number of ratings | 70 | 108 — better |
| Update frequency | Every 3 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 34 MB | 43 MB |
| Age rating | 12+ | 4+ |
| Developer | Tidepool Project | CustomTypeOne LLC |
Customer experience
Tidepool Mobile
SugarPixel Hub
User reviews
Tidepool Mobile
From 70 App Store ratingsWhat we love
- 👍 Great for notes and context
- 👍 Centralized data aggregation
- 👍 Helpful for care teams
- 👍 Useful for DIY loop data
- 👍 Good for communication
Room to improve
- 👎 Cannot view data on mobile
- 👎 Limited mobile functionality
- 👎 Desktop-only data viewing
- 👎 Outdated app, no updates
- 👎 Confusing purpose
SugarPixel Hub
From 108 App Store ratingsWhat we love
- 🔊 Loud and clear alerts
- 👍 Easy to use and navigate
- 💡 Life-saving functionality
- 🏠 Essential for T1D families
- 🚀 Quick setup and configuration
Room to improve
- 🐛 Frequent connectivity issues
- 😩 Irritating troubleshooting required
- ❌ Support is non-existent
- ⚠️ App needs significant improvement
- 🐌 App can be slow and unresponsive
Bugs and requests
Tidepool Mobile
Reported bugs
14 issues- App has not received updates in years
- Desktop website is glitchy
- Desktop website doesn't show accurate CGM readings
- 400 errors when uploading data
- 401 error after first hour
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- Notes disappear after upload
- App does not connect to online database
- Login issues for new users
- Cannot see data on the app, only blank screen
- App only shows 8 hours of data
- Cannot sync Dexcom G6
- Uploader fails to upload Omnipod data
- Cannot connect Dexcom to Uploader
- App is not compatible with certain browsers/OS
Requested features
12 requests- View data on mobile
- Update app with new features
- Support for more devices (e.g., Medtronic, Omnipod 5)
- Sync with Apple Health for exercise data
- Manual entry for long-acting insulin
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- Upload pictures of food
- Upload temp basals
- Background app refresh for uploads
- mmol/L display option
- Dark mode
- More intuitive UI/UX
- Offline use or draft saving
SugarPixel Hub
Reported bugs
9 issues- Device no longer connects to the app
- CGM Log In Error
- App frequently won't connect to device
- App loads forever when selecting device
- App starts acting up for days
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- Randomly wants to let me log in
- Latest update broke connectivity
- App just spins and won't open
- Unskippable setup video
Requested features
7 requests- Add a 'save' or 'connect' button in CGM setup
- Make the device an alarm clock
- Increase vibration sensor range
- Rechargeable battery for smaller footprint
- Improve app UI and make it more intuitive
Show 2 moreShow fewer
- Add a button to reset ranges to default
- Fix the unskippable intro video issue
In-app purchases
Tidepool Mobile
No in-app purchases
SugarPixel Hub
No in-app purchases
Questions
Is Tidepool Mobile free?
Is SugarPixel Hub free?
Which has better reviews, Tidepool Mobile or SugarPixel Hub?
Do Tidepool Mobile or SugarPixel Hub have ads?
Which is updated more often, Tidepool Mobile or SugarPixel Hub?
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