Hydro vs JGH Users Guide

With the Hydro-Québec app, follow track the status of an outage, access information about your account and track your electricity consumption. Power outages The tool to find out more about ongoing outages and planned service interruptions. • Track the service status for any addresses you want at any time. • Manage the tracking options for any addresses you want. • Add a label for the addresses you are tracking: daycare, school, condo, parents. • Activate notifications to receive information about the service status and to find out if there are any planned service interruptions at those addresses. • Report an outage easily. Your consumption Your consumption data presented in different ways to help you track, understand and manage your electricity consumption: • An overview of your hourly electricity consumption from the previous day • An overview of the current period and a forecast of the bill amount • Detailed analysis of your electricity consumption, including a breakdown by use • Comparison with households similar to yours Your account Quick access to sign up for services and manage your account. • See your account balance and next billing date. • See your billing and payment history. • Sign up for the Equalized Payments Plan to pay the same amount every month, winter and summer alike, and receive an alert when you use more electricity than anticipated. • Sign up for Pre-Authorized Debit and avoid late payments. • Turn on notifications to receive billing notices and payment due reminders. Determine your home’s profile and get customized recommendations so you can build your action plan and save. You can easily update your profile when necessary. Click on “More” to for even more! • Options for modifying your home’s profile or for selecting, modifying or adding an account in your Customer Space • App settings to turn on the notifications, modify the language and define your connection options, including Continuous connection • Quick links to the most commonly used online services • Information about how to contact us • Information about touring facilities that are open to the public • Hydro-Québec news

L'application Guide des usagers de l'HGJ a été créée par le Comité des usagers de l'HGJ pour les patients, le personnel et les visiteurs de l'Hôpital général juif. Cette nouvelle application vous permet d'accéder rapidement à l'itinéraire le plus rapide dans l'hôpital pour chaque destination. Elle permettra également de visualiser certaines informations plus facilement et plus rapidement, sans avoir besoin d'être à l'hôpital. Les trois principales caractéristiques de l'application sont les suivantes : 1) Aider les usagers à trouver leur chemin dans l'hôpital et aider à une navigation efficace dans l'hôpital. Des instructions écrites étape par étape sont fournies pour aider à trouver le chemin du point A au point B. 2) Informer et soutenir les usagers en leur fournissant un accès numérique à des informations sur le rôle du comité des usagers, ses coordonnées, les droits et responsabilités des usagers, et des informations sur la manière d'accéder aux services. 3) Enquêter de manière anonyme auprès des participants volontaires afin de déterminer la satisfaction des usagers et de mesurer la qualité de l'expérience. The JGH Users’ Guide app has been created by the JGH Users’ Committee for patients, staff and visitors of the Jewish General Hospital. This new and exciting app allows you to quickly access the fastest route within the hospital for every destination. It will also enable the ability to view certain information more easily and readily, without needing to be in the hospital. Three key features of the app are: 1) To help users find their way within the hospital and to assist with efficient navigation throughout the hospital. Step-by-step written directions are provided to help find the way from point A to point B. 2) To inform and support users by providing digital access to information about the role of the Users’ Committee, its contact information, users’ rights and responsibilities information, and information on how to access services. 3) To anonymously survey willing participants in order to determine users’ satisfaction and to measure quality of experience.