Surveyapp vs HappyOrNot Reporting

Turn your tablet or phone into a smiley survey feedback kiosk and find out if your customers or employees are happy or not. Create custom forms and surveys to capture feedback anywhere. Surveyapp works offline, without a Wi-Fi or cellular connection! Get live reports and instant alerts if customer happiness and service levels drop. Why Choose Surveyapp? Surveyapp is designed for businesses seeking actionable insights to boost customer experience (CX) and employee engagement. From retail stores and hospitals to offices and events, capture instant feedback with smiley surveys, star ratings, and NPS (Net Promoter Score). Collect Feedback Anywhere Use our survey kiosk at: Retail locations: Shops, restaurants, gyms, and banks for real-time customer feedback. Travel hubs: Airports, train stations, and ferry terminals to gather passenger satisfaction data. Healthcare settings: Hospitals, clinics, and dental practices for patient experience surveys. Workplaces: Offices and corporate environments for employee engagement and feedback. Events and conferences: Capture attendee insights, collect contact information, and conduct exit polls. Feature Highlights Customizable form builder: Beautifully designed smiley surveys and feedback forms make your surveys approachable and engaging. Use your own icons, add images, fonts, and show off your brand using customized themes and layouts. Get the reason behind the rating Ask follow-up questions to find out why someone is unhappy, but also why they feel that way – and gain the insight and confidence to make the necessary improvements. Forms with high response rates Surveyapp has a typical completion rate of 40 times more than other survey methods. Multiple question types Surveyapp supports a range of question types including rating scales, smiley and open comments. Create your surveys online using industry standard metrics such as NPS (Net Promoter Score ®), E-NPS (Employee Net Promoter Score ®), CSAT (Customer Satisfaction Score) and FFT (Friends and Family Test). Real-time alerts Set up instant push notifications and email alerts to act on feedback and address issues before they escalate. Discover continuous insights for short term and long term action planning and keep your teams informed, motivated and data-driven. Powerful reporting and analytics Use Surveyapp's powerful web and app based analytics service to view responses in real-time. Create and schedule email reports, create wallboards and leaderboards to get a quick understanding of collected responses. HOW IT WORKS Create your FREE Surveyapp account and your survey online. Load your survey on our app and collect responses. View results in realtime and address any service concerns as they happen. Key Features: Fully customizable smiley feedback kiosk app Offline and online feedback collection Multilingual survey support Skip logic and conditional questions Tamper-proof response detection Full kiosk mode for secure data collection Role-based access control Instant alerts and notifications Real-time dashboards for team insights Remote survey deployment Detailed Excel and PDF reports Custom branding with icons, fonts, and themes Drive Business Growth with Actionable Feedback
Whether it’s customer satisfaction, employee engagement, or event feedback, Surveyapp delivers the insights you need to make informed decisions and improve your service quality. Create Your FREE Account Today! Net Promoter Score and Net Promoter System are service marks of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

Are your customers Happy or Not? The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys Smiley Touch, Smiley Digital and Smiley Terminal Our Smileys capture genuine customer feedback so you can learn your customers’ emotion when and where the experience takes place. - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement - Beautiful design attracts people, drives maximum response rates - Easy to use, only requires a few seconds to respond - Get feedback from everybody, not only from the ones who engaged with you - Capture the feedback that matters, in the moment HappyOrNot Analytics All feedback data from our Smileys is passed on to our Analytics platform. The Analytics contains both robust and very flexible data insights sections that helps you to see how you're doing, analyze what is going well, and assess what can be improved. - See how you perform overall at a glance and against your industry peers - Understand the details with granular data by hour, weekday, month, location, and more - Discover the reasons through open feedback, painpoints, and highlights - Take immediate action with alert notifications and collaborative messaging - Engage and share your success with reports, data exports, and live sharing - Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys, and managing experience points, users and subscriptions. You can use - Analytics any time, and any place, with a browser or the mobile app HappyOrNot Success We also provide additional services to ensure your use of our solution is successful to your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources. 
To learn more about the HappyOrNot solution, visit https://www.happy-or-not.com/en/solution/