HelpdeskAdvanced vs eLegere

HelpdeskAdvanced Mobile: IT Service Management Description: Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe It's like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services. You must have HelpdeskAdvanced 10 in order to have the mobile version. Find out more at www.pat.eu/helpdeskadvanced The HelpdeskAdvanced Mobile capabilities depend on the profile: Features available for the internal user IT team. - See the list of pending requests - Filter requests based on status, date and other search parameters - Forward, change the status and close requests assigned - Respond to users Features available for the end-user. - See the list of their pending requests - Filter requests based on status, date and other search parameters - Open new requests from the Catalog Services with ability to upload images and documents from Photos - Answering to provide more information to help desk Languages: English, Italian, coming soon Spanish and French.

eLegere app allows you to get access to the smart apps and workflows managed in your eLegere domains. Enables your digital transformation eLegere is the smart online platform that lets you build your on line data collection, collaboration and validation processes. Do you want to stay competitive? Just forget spreadsheets, mail and shared folders to manage data collaboration or expensive custom solutions. Digital Future is simple with eLegere User interaction is achieved through simple and user-friendly design interfaces which guide the user through the creation of smart apps and workflows. Users administration, profiling and data-changes audit are not an issue anymore. Set-up in a few easy steps: connections to data sources, data storage creation & mapping and work-flows permissions and restriction rules. Design your Smart Applications - Quickly design user profiled layouts, workflow rules, event-automated actions and build smart application for your business - Provide an intuitive web/mobile user experience for field workers, office operators and business managers - Quickly go-live thanks to a modular application builder - Perform Smart Mobile inputing - Take pictures, recognize text \ voice and QR\Bar-code, geo-localize data input and receive workflow notifications Admin and audit - Define accessibility permissions and restrictions for profiled users and groups - Guarantee data integrity - Monitor change history on data and audit user data changes