Community Everywhere vs Interpreter Intelligence

**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!** *Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.* Take a modern approach to workforce management! The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management. Are your agents engaged in the scheduling process? Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved. Within the app, agents can... - Receive notifications - View their schedule - Request time off - Check memos - Mark as late - Take sick leave The app also provides supervisors with a unique experience where they can... - View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data) - Alter attendance records (check people in, mark as late or absent) - View adherence information (see which agents are in adherence or not) - See today’s schedule and shifts for each agent - Review and approve pending time off requests - View recent notifications from the software - Send a message to a colleague or group - View team memos and create/view news - Approve or deny photo change requests Download the app today and join your team!

Boost Interpreter Intelligence is the interpreter platform of choice for enterprise interpreter management and interpreter scheduling. Having more active users than any other interpreter management system, Boost Interpreter Intelligence is utilized by the world’s largest Language Service Providers: - Scheduled Interpretation - Video Remote Interpretation - Over the Phone Interpretation - Streamline communication This application brings language access to the convenience of your mobile device and provides on-demand access to 10,000 professional interpreters representing over 300 global languages on the Boostlingo Hub (BHub) As a customer you can: - View Onsite & Scheduled Remote Appointments in a single calendar as well as the option to filter Appoitments by Date, Status & Meeting Type in the Jobs tab - View and Cancel Onsite & Scheduled Remote Appointments - Initiate On-Demand Video and Voice Interpretation Sessions, with access to the Boostlingo Hub (BHub), including Gender & Requirements filtering, as well as an option to change your video call to voice if waiting too long for an answer - Join Scheduled Video and Voice Interpretation Sessions - Communicate directly with your language partners - Reset expired or forgotten password As an interpreter you can: - View/Filter and Respond to Job Offers - View Onsite & Scheduled Remote Appointments in a single calendar as well as the option to filter Appointments by Date, Status & Meeting Type in the Jobs tab - View, Confirm & Close Onsite & Scheduled Remote Appointments, as well as filtering for Jobs that need to be Closed - Add supporting documentation and Expenses - Make yourself available for On-Demand Video and Voice Interpretation and receive calls on your mobile device with a variety of Job Offer modes to choose from as well as collecting in-call information - Join Scheduled Video and Voice Interpretation Sessions from your mobile device - Communicate directly with your language coordinators - Reset expired or forgotten password