Service Suite FieldWorker vs ArcGIS Workforce

Service Suite is purpose-built for the Energy and Utility industry and Communications service providers. It is designed to help field operations and dispatch personnel “do more with less”, by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. It is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite support all types of work that must be performed in the field – from customer service orders to routine maintenance & inspection work to more complex construction projects.

ArcGIS is available on your desktop, in a browser, and now on your iPhone or iPad. Workforce enables a common view in the field and the office. Get the right worker to the right place with the right tools to do the right job. Key Features: - Receive assignments in the field. - Sort your To Do list by priority, location, type, or due date. - Launch other ArcGIS apps to get your work done. - Share your status and location with the office. - Add notes about your assignments. - View supporting documents from your dispatcher. - Find and contact other mobile workers. Note: Continued use of GPS running in the background can dramatically decrease battery life.