Service Suite FieldWorker vs ITS Go

Service Suite is purpose-built for the Energy and Utility industry and Communications service providers. It is designed to help field operations and dispatch personnel “do more with less”, by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. It is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite support all types of work that must be performed in the field – from customer service orders to routine maintenance & inspection work to more complex construction projects.

ITS Go is a digital eWallet card that provides access to real-time qualification and training records, notifications of records that are expiring/expired, and My Documents. Permissioned users can scan an employee’s ITS QR Code to view their qualification and training records, search for employees within company and contractors, quickly view team’s record transcript, and easily access ITS' other mobile applications. ITS Go allows users to: • Easily view qualification and training records without a physical eWallet card • Receive notifications of expiring/expired qualifications and trainings • Access company specific documentation *An ITS QR code is required to use ITS GO. For more information or to purchase a QR code, please contact your Company Admin.