Service Suite FieldWorker vs my Installed Base

Service Suite is purpose-built for the Energy and Utility industry and Communications service providers. It is designed to help field operations and dispatch personnel “do more with less”, by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. It is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite support all types of work that must be performed in the field – from customer service orders to routine maintenance & inspection work to more complex construction projects.

my Installed Base (myIB) is a mobile application that allows you to register and view your ABB equipment. The application should be used by ABB customers, authenticated user groups and employees. With myIB you can: - Register ABB products by scanning QR codes - Add product service request - Explore your registered products and sites - Access product information - Manage the structures of your installations - Call contact center Designed with the end user in mind, myIB enables you to participate in managing your ABB products and sites interactively with a strong partner – ABB – on your side. myIB. Your ABB product data in your hand!