Flex Touch vs Live911
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Flex Touch
Access common Motorola Flex features from your smartphone or tablet. Monitor agency calls, search databases for names, property, and incidents, and view alert warnings for officer safety. Stay updated with real-time call information and efficiently manage reports and comments.
- Monitor agency calls remotely
- Search agency database (names, property, incidents)
- View Flex Involvements
- Display warrant/alert warnings
- Access real-time call updates
- Add photos/documents to records
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This requires Motorola Flex 6.3 with the 2020.2.2 or later release. The Flex Touch® app is designed to provide public safety agencies a quick and convenient way to access common Motorola Flex features using a smartphone or tablet. Personnel with the proper credentials can use Flex Touch to monitor their agency’s calls from anywhere and at any time from the convenience of a mobile device. Flex Touch allows personnel to search their agency database for names, property, vehicles, and incidents from a mobile device. Personnel can also view Flex Involvements® related to any record. In addition, the module helps promote officer safety by displaying records with warrants or alert warnings. The user-friendly design makes it easy for personnel to quickly learn how to navigate the app. Flex Touch allows personnel to access real-time call updates by viewing all active calls, call nature, and any assigned units. Each user can customize the list of calls and units within the jurisdiction. Calls are organized by unit status, providing a quick way to see whether officers have arrived on the scene and if a unit’s timer has expired. When a user has been assigned to a call, that information is displayed prominently. In addition to accessing information, Touch allows first responders to more efficiently complete their work. Users can view call comments and enter their own comments from their mobile device. Using Touch, users can quickly add photos or documents from their mobile device to a record or to a report. Flex Touch requires that the agency uses Motorola Flex and has already purchased the Flex Touch module.
Live911
This app allows law enforcement officers to listen to 911 calls live from their vehicles. It also provides real-time caller location identification to assist in emergency response.
- Live 911 call audio streaming
- Real-time caller location tracking
- Field officer accessibility
- Emergency response enhancement
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Enable officers in the field to hear 911 emergency calls from their vehicles in real-time and identify precise caller location.
Screenshots
Verdict
The clearest difference is rating: Live911 at 5.0 against Flex Touch's 2.2. Flex Touch's advantage is ratings volume (30 vs 2) and iOS requirement (11.0 vs 13.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Live911 holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: Flex Touch has 30 ratings behind it against 2, so its average is the more settled of the two.
| Parameter | Flex Touch | Live911 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (30 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 12.2% of reviews | — |
| Number of ratings | 30 — better | 2 |
| Update frequency | Every 4 weeks | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 13.0 |
| Further details — not scored | ||
| Size | 36 MB | 15 MB |
| Age rating | 4+ | 17+ |
| Developer | Motorola Solutions, Inc | HigherGround, Inc. |
Customer experience
Flex Touch
Live911
Bugs and requests
Flex Touch
Reported bugs
39 issues- App hardly works properly
- App never connects
- App won't stay logged in
- App has issues all the time
- App never wants to load
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- App won't allow sign in
- Cannot view address advisories
- Only units and other tabs show
- Comments are ran together
- Contrast issues in dark theme
- Scrolling issues lag or log out
- App freezes on law screen
- App locks up constantly
- Poor mapping
- Inconsistent functions
- App auto-updated and now doesn't work
- App disconnects and requires login
- Latest update made app useless
- Cannot login after last update
- Current update not usable
- Rarely allows sign in
- Login failed error
- App doesn't work 75% of the time
- Optimization for full-screen removed
- Cannot change server address on iPad
- iPad version won't work past login screen
- Won't work after latest iOS update
- No calls show
- App takes many attempts to open
- Call notes will not populate
- App refreshes to the top of the call list on update
- Maps not working
- Searching cases is problematic
- App is still buggy
- Unable to login
- Cannot pull up calls
- Font size in notes is too small
- Issue with the more info button after last update
- Unreadable font colors in dark theme
Requested features
17 requests- Ability to upload photos taken from phone to FLEX/Spillman
- Add call ID numbers to screen
- Ability to search call sheets (not just incidents)
- Add messaging functionality
- Add other add-ons
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- Home screen of buttons (unit board, messaging, plate or name search)
- Phone version
- Tablet version variance
- Ability to read narrative of reports from phone
- Car Play Compatibility
- Option to use Google Maps
- Larger font option for notes
- Zoom ability or larger print
- Ability to message units from the app
- Ability to pull up address advisories in app
- More contrast for call notes (black or bold black on white)
- Option to make call note font bigger or pinch to zoom
Live911
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Flex Touch
No in-app purchases
Live911
No in-app purchases
